SS
Suritha S
Active since Feb 2020
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Misled about sim card
Misled about data SIM card For the past two days [28 + 29 April 2026], I have tried calling you six times. every time the line went dead. I am trying to cancel a data sim contract. i was misled about the sim card. The call center agent that called me, said it will replace my old sim card i had used in my MTN month-to-month router. The month to month router i have cancelled already. I have not used this data sim **********, but the money was deducted from my account on 25 April 2026. Please check on your system, and you will see the SIM has not been used.
0 replies
1 month ago
Misled about data SIM card
For the past two days [28 + 29 April 2026], I have tried calling you six times. every time the line went dead. I am trying to cancel a data sim contract. i was misled about the sim card. The call center agent that called me, said it will replace my old sim card i had used in my MTN month-to-month router. The month to month router i have cancelled already. I have not used this data sim 0781123098, but the money was deducted from my account on 25 April 2026. Please check on your system, and you will see the SIM has not been used.
1 reply
4 months ago
No solution
Good day Alexander Forbes I have been struggling since 15 January 2026 to get hold of someone to assist me with the ROT form. Finally on 19 January 2026 I was contacted. Now i am struggling with an ROT form that has been completed multiple times and sent back multiple times because of errors. My previous pension fund has returned the ROT about 4-5 times. Kindly advise when the ROT will be completed correctly. Regards
3 replies
4 months ago
Customer service
Dear Alexander Forbes It has been more then a week that I've tried to make contact with you. with each call my query is escalated, but no one answers when calls are transferred to the "correct consultant". I have been asking about a Recognition of Transfer from my old pension fund to new pension fund. Please advise what has to be done? Regards Suritha 0713229230
2 replies
10 months ago
Dissatisfied customer
Good day My car was in an accident on 20 July 2025. On 21 July 2025 I contacted Miway to report the accident. It took 10 days to submit, process and approve my claim. Please note during this time I had to make numerous calls to follow up on how far the process is. Also, my car is in a driving state, but I noticed that the bumper was starting to lower, which resulted in the gap between the right front tyre and bumper was narrowing. [Note:The panelbeater scheduled for the vehicle to be delivered on Monday 11 August 2025 for repairs to commence.] I called Miway on Thursday 7 August to inform them and requested for a towing truck in order to avoid any further damage to the vehicle. I was told that the request was sent to the towing department and that they will get back to me by Friday 8 August 2025. I called this morning 9 August to follow up on the towing department, and the consultant said there was no request sent to the towing department. My question to you Miway - Can i drive my car, as is to the panelbeater on Monday 11 August [47 km]. If anything happens will you replace my vehicle with a new one? Dissatisfied customer.
2 replies
21 months ago
Two pot Alexander Forbes Bad service.
Dear Alexander Forbes I tried calling you 4 times yesterday, and four times this morning. I have sent an email on Tuesday, and I have not received any response. This morning I tried to track my application, and it is has not moved on the timeline that you provide under the Two pot claim. I also learned that people that submitted claims days after I have, has more movement on their timelines. Can someone please advise? What system are you using that First claiming clients have not been helped? I am very disappointed in your service. You knew Two pot claiming was well on its way, but it seems you failed to implement the correct procedures. Please advise as to what I am supposed to do? Suritha Sawall 0713229230
2 replies
22 months ago
Boodle ****
Boodle is not getting back to me. It has been 3 days. they do not answer, nor is the online chat suffice. Most probably a ****
1 reply
63 months ago
Vodacom poorest service ever
Good day I have a pending query since January 2021. Customer care agent Siyabonga has not rectified his mistakes. Upon ordering of new cell phone /upgrade I was promised that line 0713229230 would be reinstated, and the incorrect upgrade on 082 443 7323 would be reversed. None of this has been done. You can access your own database and listen to your so called recorded calls. I would prefer someone in a supervisory role to contact me regarding this matter.
3 replies
64 months ago
Incompetency
For the first time in 13 years of being a discovery medical aid member I have submitted a claim, and this is the poorest service I have received. I have started Tha claim process on Thursday, 11 February 2021.on Monday, 15 February 2021 I followed up, and was promised by a consultant that it will be resolved by close of business 15 February 2021. Needless to say 2 days later I am still waiting for this query to be resolved. Why should I have to struggle for a mere R648, 49 payout?
2 replies
65 months ago
Vodacom incompetency
After a whole month of struggling with vodcom. I still have gotten no where. No ansers and no service. Since your consultants can't help I request that you cancel both my contracts for line 0713229230 and 0824437323. Please send proof via email once this is done. My email address is [email protected]
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
10 (83.33333333333333%)