P
Paypal
Unclaimed Business
P
Paypal
Unclaimed Business
37 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Paypal is facing significant dissatisfaction from South African users who describe a deeply frustrating experience. Customers consistently mention being locked out of accounts after suspected hacking, with no accessible route to reach a human agent. A recurring theme is funds being withheld, accounts permanently limited without clear explanation, and unauthorised transactions going unresolved. Users repeatedly express anger at automated responses, unanswered emails, and the absence of a local contact number. Buyer and seller protection promises are widely felt to be unmet when disputes arise.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1.1|37 Reviews
Jul '25 - Jun '26
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 17:26
Worse service from Paypal. Remove restriction from my account.
Paypal is the worst A friend gifted me 100 USD via PayPal on Friday, 9 May 2026. On 15 May 2026, I visited an FNB branch and spent over two hours attempting to link my bank card to PayPal to transfer the funds to my FNB account. While the consultant managed to eventually link my card, I was unable to transfer funds from the PayPal account to my bank account. I then contacted PayPal telephonically. I spoke to a gentleman who informed me that I needed to provide proof of purchase. I clearly explained to the call centre agent that this transaction was not a purchase, but rather a personal gift from a friend. The consultant advised that he would escalate the matter to remove the restriction on the account and that I should expect feedback within 3–8 days. I was also informed that, because the calls are recorded, he could not provide me with a reference number for follow-up purposes. However, on Saturday, 16 May 2026, I received an email requesting that I log into my PayPal account and provide additional documentation, including: Proof of fulfilment Proof of purchase More information regarding the transaction I would like to reiterate the same information I provided to your call centre agent on 15 May 2025 at approximately 3:00 PM South African time: this payment was a gift, not a commercial transaction or purchase. Therefore, I do not have any proof of purchase or fulfilment documents to provide. Their email addresses, [email protected], [email protected], were returned, stating that the emails are unattended.
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 17:26
Worse service from Paypal. Remove restriction from my account.
Paypal is the worst A friend gifted me 100 USD via PayPal on Friday, 9 May 2026. On 15 May 2026, I visited an FNB branch and spent over two hours attempting to link my bank card to PayPal to transfer the funds to my FNB account. While the consultant managed to eventually link my card, I was unable to transfer funds from the PayPal account to my bank account. I then contacted PayPal telephonically. I spoke to a gentleman who informed me that I needed to provide proof of purchase. I clearly explained to the call centre agent that this transaction was not a purchase, but rather a personal gift from a friend. The consultant advised that he would escalate the matter to remove the restriction on the account and that I should expect feedback within 3–8 days. I was also informed that, because the calls are recorded, he could not provide me with a reference number for follow-up purposes. However, on Saturday, 16 May 2026, I received an email requesting that I log into my PayPal account and provide additional documentation, including: Proof of fulfilment Proof of purchase More information regarding the transaction I would like to reiterate the same information I provided to your call centre agent on 15 May 2025 at approximately 3:00 PM South African time: this payment was a gift, not a commercial transaction or purchase. Therefore, I do not have any proof of purchase or fulfilment documents to provide. Their email addresses, [email protected], [email protected], were returned, stating that the emails are unattended.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:31
Horrible customer service
I have been trying to resolve an iissue with customer care for 4 years. I have recieved NO FEEDBACK in 4 years. This is disgusting customer service and it is unacceptable. I cannot believe that this level of incompetence exists in a company.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:31
Horrible customer service
I have been trying to resolve an iissue with customer care for 4 years. I have recieved NO FEEDBACK in 4 years. This is disgusting customer service and it is unacceptable. I cannot believe that this level of incompetence exists in a company.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 13:14
Paypal and UberEats
I am writing to formally escalate a complaint regarding an unresolved transaction dispute. On April 13, 2026, a charge of $13.00 USD was made via my PayPal account (email: ***x) for an Uber Eats order. The transaction ID is 14S25444UT9884032. Despite this payment, no order was received. I contacted Uber, and they stated they could not locate the charge in their system with the details provided. They suggested it may have been processed via a digital wallet or a tokenized payment, so they declined responsibility and referred me back to PayPal. I then reached out to PayPal, who assured me that the dispute would be resolved within 6 to 12 hours. It has now been over two days, and I have received no update, no resolution, and no refund. This delay and lack of communication is unacceptable. I request that PayPal intervene urgently and ensure I receive a full refund. I have never had to wait so long, and despite my efforts to call Uber Eats, request a refund, send screen shots of every communication im getting AI responses. These platforms charges us a lot to use their services but when we need their help, they leave loyal customers hanging. This is very disappointing.If further documentation are needed, I am happy to provide it. This matter needed to be resolved as in yesterday. Otherwise I will take this further. Email: ***x
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 13:14
Paypal and UberEats
I am writing to formally escalate a complaint regarding an unresolved transaction dispute. On April 13, 2026, a charge of $13.00 USD was made via my PayPal account (email: ***x) for an Uber Eats order. The transaction ID is 14S25444UT9884032. Despite this payment, no order was received. I contacted Uber, and they stated they could not locate the charge in their system with the details provided. They suggested it may have been processed via a digital wallet or a tokenized payment, so they declined responsibility and referred me back to PayPal. I then reached out to PayPal, who assured me that the dispute would be resolved within 6 to 12 hours. It has now been over two days, and I have received no update, no resolution, and no refund. This delay and lack of communication is unacceptable. I request that PayPal intervene urgently and ensure I receive a full refund. I have never had to wait so long, and despite my efforts to call Uber Eats, request a refund, send screen shots of every communication im getting AI responses. These platforms charges us a lot to use their services but when we need their help, they leave loyal customers hanging. This is very disappointing.If further documentation are needed, I am happy to provide it. This matter needed to be resolved as in yesterday. Otherwise I will take this further. Email: ***x
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 08:29
PayPal does not care about their customers.
I think PayPal has become the worst payment service ever, a few weeks ago I received a payment request of $800 which I accepted and a sec later my account was restricted, mind you the payment still went in. I was asked to provide documentation so the restriction could be lifted, which I did and I was told it'll take 3 working days. It's been 3 weeks and now PayPal says my account has been banned with no viable reason for why that's happening, so what happens to the balance I have in my PayPal account? If this isn't the height if ************** and nefarious negligence of customer relationship, I do not know what is. But I do know this would be the last time I use PayPal or ask anyone to either.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 08:29
PayPal does not care about their customers.
I think PayPal has become the worst payment service ever, a few weeks ago I received a payment request of $800 which I accepted and a sec later my account was restricted, mind you the payment still went in. I was asked to provide documentation so the restriction could be lifted, which I did and I was told it'll take 3 working days. It's been 3 weeks and now PayPal says my account has been banned with no viable reason for why that's happening, so what happens to the balance I have in my PayPal account? If this isn't the height if ************** and nefarious negligence of customer relationship, I do not know what is. But I do know this would be the last time I use PayPal or ask anyone to either.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 11:34
Unrefunded money from PayPal
I was refunded $60 in November last year. The seller sent proof of payment to me showing a refund deposited into my PayPal account. After sending numerous emails, bank statements, and IDs for both refunds I am still waiting. My PayPal balance is $ 0.00, so I am not even able to buy anything using PayPal. I was referred to my bank. Was informed no money was waiting to be released, and they stopped dealing with them. I was refunded via PayPal, and to date, I have not received my money. No response to emails.....nothing. As far as I am concerned, my money is missing, and PayPal is not taking accountability even after they received proof of payment from the merchant in the US. R1000 just gone into thin air, sitting in their PayPal account unrefunded.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 11:34
Unrefunded money from PayPal
I was refunded $60 in November last year. The seller sent proof of payment to me showing a refund deposited into my PayPal account. After sending numerous emails, bank statements, and IDs for both refunds I am still waiting. My PayPal balance is $ 0.00, so I am not even able to buy anything using PayPal. I was referred to my bank. Was informed no money was waiting to be released, and they stopped dealing with them. I was refunded via PayPal, and to date, I have not received my money. No response to emails.....nothing. As far as I am concerned, my money is missing, and PayPal is not taking accountability even after they received proof of payment from the merchant in the US. R1000 just gone into thin air, sitting in their PayPal account unrefunded.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 10:58
Formal Complaint: PayPal's Unauthorized Bank Withdrawal & Unresolved Refund
Dear HelloPeter Team, I am lodging this formal, urgent complaint against PayPal South Africa with absolute fury and disbelief at their outrageous, ********* conduct that has violated my financial security in the most egregious way. Without any authorization whatsoever, PayPal brazenly extracted funds directly from my personal bank account linked to my account—something I have never permitted or enabled. This was not a transfer I manually initiated; their system somehow bypassed all my controls, committing what feels like digital theft right under their watch! I immediately contacted their so-called "support" demanding a full reversal, a crystal-clear explanation of this security breach, and ironclad steps to prevent it from happening again. Their response? Utter silence, zero accountability, and now they're arrogantly closing my case WITHOUT my confirmation that it's resolved. This is beyond incompetence—it's corporate malpractice designed to bully customers into submission! I am apoplectic with rage at this betrayal. PayPal's broken systems expose users to unauthorized drains while they evade responsibility, stonewall inquiries, and pretend nothing happened. How can a global giant treat loyal users like ********s? I am livid, disgusted, and done—once this is (if ever) rectified, I will permanently shut down my account and warn everyone I know. My Non-Negotiable Demands to PayPal via HelloPeter: 1. Immediate full refund to my bank. 2. Detailed forensic explanation of the unauthorized direct withdrawal and systemic fixes. 3. Public apology plus compensation for the distress and time wasted. 4. Case reopened NOW—do NOT dare close it without my explicit approval! HelloPeter, I implore you to launch a full investigation, blast this scandal publicly, and hold PayPal accountable. Their negligence must be exposed to protect others from this nightmare. Attachments include all correspondence and proof. In extreme outrage and total dissatisfaction,
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 10:58
Formal Complaint: PayPal's Unauthorized Bank Withdrawal & Unresolved Refund
Dear HelloPeter Team, I am lodging this formal, urgent complaint against PayPal South Africa with absolute fury and disbelief at their outrageous, ********* conduct that has violated my financial security in the most egregious way. Without any authorization whatsoever, PayPal brazenly extracted funds directly from my personal bank account linked to my account—something I have never permitted or enabled. This was not a transfer I manually initiated; their system somehow bypassed all my controls, committing what feels like digital theft right under their watch! I immediately contacted their so-called "support" demanding a full reversal, a crystal-clear explanation of this security breach, and ironclad steps to prevent it from happening again. Their response? Utter silence, zero accountability, and now they're arrogantly closing my case WITHOUT my confirmation that it's resolved. This is beyond incompetence—it's corporate malpractice designed to bully customers into submission! I am apoplectic with rage at this betrayal. PayPal's broken systems expose users to unauthorized drains while they evade responsibility, stonewall inquiries, and pretend nothing happened. How can a global giant treat loyal users like ********s? I am livid, disgusted, and done—once this is (if ever) rectified, I will permanently shut down my account and warn everyone I know. My Non-Negotiable Demands to PayPal via HelloPeter: 1. Immediate full refund to my bank. 2. Detailed forensic explanation of the unauthorized direct withdrawal and systemic fixes. 3. Public apology plus compensation for the distress and time wasted. 4. Case reopened NOW—do NOT dare close it without my explicit approval! HelloPeter, I implore you to launch a full investigation, blast this scandal publicly, and hold PayPal accountable. Their negligence must be exposed to protect others from this nightmare. Attachments include all correspondence and proof. In extreme outrage and total dissatisfaction,
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