Paypal and UberEats

I am writing to formally escalate a complaint regarding an unresolved transaction dispute. On April 13, 2026, a charge of $13.00 USD was made via my PayPal account (email: ***x) for an Uber Eats order. The transaction ID is 14S25444UT9884032. Despite this payment, no order was received. I contacted Uber, and they stated they could not locate the charge in their system with the details provided. They suggested it may have been processed via a digital wallet or a tokenized payment, so they declined responsibility and referred me back to PayPal. I then reached out to PayPal, who assured me that the dispute would be resolved within 6 to 12 hours. It has now been over two days, and I have received no update, no resolution, and no refund. This delay and lack of communication is unacceptable. I request that PayPal intervene urgently and ensure I receive a full refund. I have never had to wait so long, and despite my efforts to call Uber Eats, request a refund, send screen shots of every communication im getting AI responses. These platforms charges us a lot to use their services but when we need their help, they leave loyal customers hanging. This is very disappointing.If further documentation are needed, I am happy to provide it. This matter needed to be resolved as in yesterday. Otherwise I will take this further. Email: ***x