Worse service from Paypal. Remove restriction from my account.

Paypal is the worst

A friend gifted me 100 USD via PayPal on Friday, 9 May 2026. On 15 May 2026, I visited an FNB branch and spent over two hours attempting to link my bank card to PayPal to transfer the funds to my FNB account. While the consultant managed to eventually link my card, I was unable to transfer funds from the PayPal account to my bank account.

I then contacted PayPal telephonically. I spoke to a gentleman who informed me that I needed to provide proof of purchase. I clearly explained to the call centre agent that this transaction was not a purchase, but rather a personal gift from a friend. The consultant advised that he would escalate the matter to remove the restriction on the account and that I should expect feedback within 3–8 days.

I was also informed that, because the calls are recorded, he could not provide me with a reference number for follow-up purposes.

However, on Saturday, 16 May 2026, I received an email requesting that I log into my PayPal account and provide additional documentation, including:

Proof of fulfilment Proof of purchase More information regarding the transaction

I would like to reiterate the same information I provided to your call centre agent on 15 May 2025 at approximately 3:00 PM South African time: this payment was a gift, not a commercial transaction or purchase. Therefore, I do not have any proof of purchase or fulfilment documents to provide. Their email addresses, [email protected], [email protected], were returned, stating that the emails are unattended.