KM
Kedibone M
Active since Nov 2018
7
Reviews
0
Industries
Reviews
7 reviews4 weeks ago
Worse service from Paypal. Remove restriction from my account.
Paypal is the worst A friend gifted me 100 USD via PayPal on Friday, 9 May 2026. On 15 May 2026, I visited an FNB branch and spent over two hours attempting to link my bank card to PayPal to transfer the funds to my FNB account. While the consultant managed to eventually link my card, I was unable to transfer funds from the PayPal account to my bank account. I then contacted PayPal telephonically. I spoke to a gentleman who informed me that I needed to provide proof of purchase. I clearly explained to the call centre agent that this transaction was not a purchase, but rather a personal gift from a friend. The consultant advised that he would escalate the matter to remove the restriction on the account and that I should expect feedback within 3–8 days. I was also informed that, because the calls are recorded, he could not provide me with a reference number for follow-up purposes. However, on Saturday, 16 May 2026, I received an email requesting that I log into my PayPal account and provide additional documentation, including: Proof of fulfilment Proof of purchase More information regarding the transaction I would like to reiterate the same information I provided to your call centre agent on 15 May 2025 at approximately 3:00 PM South African time: this payment was a gift, not a commercial transaction or purchase. Therefore, I do not have any proof of purchase or fulfilment documents to provide. Their email addresses, [email protected], [email protected], were returned, stating that the emails are unattended.
0 replies
2 months ago
I would like to extend my sincere gratitude for the outstanding service provided by Abuti James Sekgobela
I would like to extend my sincere gratitude for the outstanding service provided by Abuti James Sekgobela. Your professionalism, dedication, and willingness to go above and beyond your normal duties didn't go unnoticed. I truly appreciate the time, effort, and care you invested in assisting me. Thank you once again for your exceptional service.
1 reply
52 months ago
Shocking response to the worst service at Matrix
This is my response to the below: Hi Matrix I see all these "unfortunate" issues that you mentioned below, however, this is unfortunately not satisfactory to me because this comes with a hefty price to me as a client. I'm appalled at the above response because this means I must purchase yet another had drive, which will probably fail again in a year? How do you explain three failed hard drives in a space of two years? That this makes sense to you because it doesn't make any sense to me, financially and otherwise? If this one fails again, a few weeks after the warranty has lapsed, what then happens? I must continue buying hard drives every single year as if I had bought a second-hand laptop? Hello Kedibone, The timing of the issue with your Asus laptop that coincided with the hard lockdown was most unfortunate. However, all our brand partners were aware that no clients would be able to return any faulty items during the hard lockdown, and as such a grace period was put in place to accomodate for such an event. Unfortunately too much time has passed since then for us to be able to assist with any warranty claim on the Asus laptop. The issue of having hard drives fail within a year of each other is equally unfortunate. The manufacturers only cover for any manufacturing defects for a set period after time of purchase. The manufacturers deem this period long enough for any defects to materialise. After the intial warranty period has passed, the manufacturers accept no responsability for any further issues that may arise with their product. Although the Northgate store is indeed closing at the end of February, any existing warranty for items purchased at Matrix Warehouse will be honoured by any Matrix Warehouse store. There is another branch a few kilometers down the road from the Northgate store, at the BelAir shopping Centre.
1 reply
53 months ago
Worse Service Ever from Matrix
I bought a brand new Asus laptop in 2019 at Matrix Northgate. Within six months, the laptop started performing slowly and made funny sounds. Then hard lockdown kicked in, all non-essential stores including Matrix shut down. When the store reopened, I went to the store to explain that I have had issues with the laptop, and the laptop died. I was told it was already out of warranty. Besides me explaining the issues I had with the laptop while they were closed due to Covid, I had to replace a hard drive. December 2020, the hard drive dies again, it had to be replaced. I pay for it. January 2022, the hard drive fails again, mind due the warranty expired in December 2021, weeks before the hard drive fails again. So, I asked Nicole, from the Northgate store why in the space of two years, I had to replace the hard drive three times. I was told the matter will be referred to head office because I refuse to pay for a hard drive every single year for a new laptop. Is Asus an issue here? Did this laptop have mechanical issues from the onset? No investigations done, I'm told I must continue to carry the cost, which I refuse. And now the Northgate Branch is closing down end of February. What will happen if the hard drive fails again and the branch which I had purchased this faulty laptop is no more? I’m utterly disgusted by the poor service and nonchalant attitude by the staff. PS. I have owned a Dell laptop before, passed it down to my siblings and never in the 7 years that I have owned it had to buy or replace anything, let alone a hard drive.
1 reply
70 months ago
Poor service, no communications from RAIN!
For three month, I've been requesting for RAIN to cancel the sim card, since I do not require their service anymore, the connection is extremely bad. I email them, they refer me to SUPPORT on their website, the SUPPORT portal does not work, it doesn't allow you to submit the request. I called 081 610 1000, the voice message tells states that due to Covid-19 they are unable to attend to calls or emails, again I’ve been referred to the website. What is going on? I have asked for the termination of this sim card/contract yet you keep sending me emails that I owe you. If you can send an email that I owe, the least you could do is respond to your emails too. I wish someone had told me that Rain is a scam, I would not have activated the sim card. I hope someone gets back to me asap.
1 reply
72 months ago
Poor service and fault advertising
I took the 120 GB, sim only contract with MTN just over a week ago. According to the adverti*****t I was due to get R40GB during the day and 80GB night express. The deal came with the added value of an additional 100GB once off. The deal was processed at the Northgate branch, not a very pleasant experience. I went back again to the shop after I discovered that I have zero night express data. I asked about the 100 GB once, no one knows. A logged a query at the store last Wednesday, still no response. I was instead asked for feedback which I reiterated my issue, still no response. Please assist as I’m about to be billed R326.00 on July 1, but I did not get the full service/product that was due to me. Regards Kedibone
1 reply
91 months ago
Complaint
COMPLAINT My sent my initial complaint to Cell C in October regarding the unauthorised billing on my Cell router account - my cell phone number is ********** . My 24 months account bill is R207, after the VAT increase - it was R199, when I first took the data contact. In October my debit order came was R350, which I immediately queried with Cell C - to which I was told I must contact WASPA because I have subscriptions with WASPA. I clearly stated that I have no clue who or what WASPA is. I was given the email address, I contacted WASPA, they requested a statement, which I emailed to them, I didn't receive any response. I called Cell C today for the 100th time and Cell insists that I clicked somewhere on the computer which automatically activated the subscriptions, which I was informed was R8 per day for some SMS service. I cannot pay for something that I did not ask for and as a Journalist and digital media Practioner, I don't see how I would click on something without being aware - I used to work in a Fraud department at FNB so I know how fraud smells and looks like. I have paid Cell C via cash but they keep debiting my account - I was told they cannot cancel the debit order. I have reversed the debit orders, to which the bank charged me. I will cancel this account if it means I must fight with Cell C every month about something I have never given consent for - but I refuse to pay for service I did not ask for and worse I didn't even utilise them.
5 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)