Susanna A

Active since Oct 2015

Reviews

Industries

Reviews

12 reviews

5 months ago

Still no progress

So after allowing my money to be taken out of my account without authentication now today I get told that the money was paid back , yet it does not show on my banking app the amount that was taken an has been removed and now Kelly tells me I must read my sms Capitec awns me. Where I have no sms from Capitec or any reflection of money paid back into my account

1 reply

Linktree

5 months ago

****** my money

Money taken out of my account without authentication and without subscription to it

0 replies

Paypal

5 months ago

Money ******

PayPal allowed Linktree to stole my money out of my Capitec account without authentication

0 replies

Capitec Bank

5 months ago

Money ******

So worst service ever money taken out my account without authentication

2 replies

Herotel

33 months ago

Herotel bad Internet

So I had banking issues where I had the correct banking account with incorrect bank, was waiting for my money to be paid back in my account so that I could pay my Herotel which I did then I paid in advance, I was informed that my account was un suspended , I logged a call and I was told there box on the wall was faulty and they needed to send out a technician which they did. When the box was replace leaving it hanging from the wall and paint taken off my wall, I received a a Bill of R850 which I did not agree to it. I email Herotel. No one in any of my conversations told us that this would be a chargeable call and that we had to pay for there equipment that is faulty. And I explained the situation with the device hanging from the wall and the paint that has been taken from the wall. That was all fine until we still cannot connect we still have no internet and we are being ignored by Herotel.

0 replies

DStv (MultiChoice)

38 months ago

Worst worst service ever

Issue still not resolved disconnected again Hi We no longer have a contract with DSTV and we pay monthly, So I pay when we have money, one month and this is the month of May we had money again So I decided to use the self help by mistake the old dstv I activated why this was available on our self help only you as dstv can answer because I did not put it there Our monthly is normally R879 and R115 which is an amount of R994, when I paid I paid R1390 which was way more then my monthly, Well a very unhelpful lady Penelope was so set on proving me wrong she started her little investigation, We overpaid she told me that that was taken for the dstv that was activated on the self service for R430, which to my understanding had to be paid, we left it like that, and she told us that this has now been cancelled, Then this month came and we had money again I used the self service we had another big bill to pay of R1400 not sure of the cents, I called it and was told that amount of R430 will be reversed and I should not pay now until that is of my account, The my husband get a sms saying our service will be disconnected if we don’t pay, my husband went to the dstv office and the told him the same we need to pay R879 and R115 to be connected, I then paid. Well then he tried to take the old decoder off our account and was told that in order for that to happen we need to pay The R430 again, money we don’t have we are old people we had had no tv to watch and has paid for nothing, 2 months now we battling to take this from our account, I then called in and was told this was now only cancelled the 1 June this cannot be this has been going on since the 12th May. I cannot call in and have to explain to your call centre people all the time and then to get different answers all the time, I am honestly going to take further steps am making sure this issue will be resolved, as I said before we have had no tv and has been sitting in the dark, Not nice My husband number is *** My number is *** Regards SC Allen On 11 Jun 2023, at 07:51, Santie Allen <***> wrote: Hi *** Regards SC Allen On 10 Jun 2023, at 20:35, DStv Help <***> wrote: ENQUIRY REFERENCE NUMBER: ***3 Good day Thank you for contacting the help team Kindly note we called you on 083*****42 line does not exist, Please provide us with the number we can call you on. Should you require further assistance, please do not hesitate to contact us again Kind regards, Cynthia. On Fri, 9 Jun at 5:35 PM , Mrs susanna Allen <***> wrote: Hi, This has been an ongoing problem This service was activated by mistake Last month we realised that and see below where this has been a ongoing problem, we got billed for that service again this month when last month on the 17th May it was cancelled We need the amount of R430.79 to be reversed I just paid our dstv and need our service reconnected See below Regards SC Allen Begin forwarded message: From: Santie Allen <***> Date: 17 May 2023 at 17:09:50 SAST To: DStv Help <***> Cc: *** Subject: Re: [EXTERNAL] I’d: *** Hi We have always used self service you can go and look for yourself never ever has this account number come up, now you want to charge me for something that was done by mistake a decoder that I no longer have, and your stuffed up system provided this old information I the amount I had to pay month end because this is what I was trying Do do and never came right and that is why I paid a lot more Regards SC Allen On 17 May 2023, at 16:24, DStv Help <***> wrote: ENQUIRY REFERENCE NUMBER : ***3 Dear customer, Thank you for your email. Kindly note that the Premium services were activated on 27/04/2023 via WhatsApp - the number that was used to activate the services is *** . Should you require further assistance, do not hesitate to contact us. Regards, Penelope On Mon, 15 May at 3:16 PM , Nicolas Allen <***> wrote: Hi Santie, But this is totally impossible, unless there has been some sort of *****. Regards Nick ***3:986130

1 reply

DStv (MultiChoice)

38 months ago

Worst service ever DSTV

Hi We no longer have a contract with DSTV and we pay monthly, So I pay when we have money, one month and this is the month of May we had money again So I decided to use the self help by mistake the old dstv I activated why this was available on our self help only you as dstv can answer because I did not put it there Our monthly is normally R879 and R115 which is an amount of R994, when I paid I paid R1390 which was way more then my monthly, Well a very unhelpful lady Penelope was so set on proving me wrong she started her little investigation, We overpaid she told me that that was taken for the dstv that was activated on the self service for R430, which to my understanding had to be paid, we left it like that, and she told us that this has now been cancelled, Then this month came and we had money again I used the self service we had another big bill to pay of R1400 not sure of the cents, I called it and was told that amount of R430 will be reversed and I should not pay now until that is of my account, The my husband get a sms saying our service will be disconnected if we don’t pay, my husband went to the dstv office and the told him the same we need to pay R879 and R115 to be connected, I then paid. Well then he tried to take the old decoder off our account and was told that in order for that to happen we need to pay The R430 again, money we don’t have we are old people we had had no tv to watch and has paid for nothing, 2 months now we battling to take this from our account, I then called in and was told this was now only cancelled the 1 June this cannot be this has been going on since the 12th May. I cannot call in and have to explain to your call centre people all the time and then to get different answers all the time, I am honestly going to take further steps am making sure this issue will be resolved, as I said before we have had no tv and has been sitting in the dark, Not nice My husband number is *** My number is *** Regards SC Allen On 11 Jun 2023, at 07:51, Santie Allen <***> wrote: Hi *** Regards SC Allen On 10 Jun 2023, at 20:35, DStv Help <***> wrote: ENQUIRY REFERENCE NUMBER: ***3 Good day Thank you for contacting the help team Kindly note we called you on 083*****42 line does not exist, Please provide us with the number we can call you on. Should you require further assistance, please do not hesitate to contact us again Kind regards, Cynthia. On Fri, 9 Jun at 5:35 PM , Mrs susanna Allen <***> wrote: Hi, This has been an ongoing problem This service was activated by mistake Last month we realised that and see below where this has been a ongoing problem, we got billed for that service again this month when last month on the 17th May it was cancelled We need the amount of R430.79 to be reversed I just paid our dstv and need our service reconnected See below Regards SC Allen Begin forwarded message: From: Santie Allen <***> Date: 17 May 2023 at 17:09:50 SAST To: DStv Help <***> Cc: *** Subject: Re: [EXTERNAL] I’d: *** Hi We have always used self service you can go and look for yourself never ever has this account number come up, now you want to charge me for something that was done by mistake a decoder that I no longer have, and your stuffed up system provided this old information I the amount I had to pay month end because this is what I was trying Do do and never came right and that is why I paid a lot more Regards SC Allen On 17 May 2023, at 16:24, DStv Help <***> wrote: ENQUIRY REFERENCE NUMBER : ***3 Dear customer, Thank you for your email. Kindly note that the Premium services were activated on 27/04/2023 via WhatsApp - the number that was used to activate the services is *** . Should you require further assistance, do not hesitate to contact us. Regards, Penelope On Mon, 15 May at 3:16 PM , Nicolas Allen <***> wrote: Hi Santie, But this is totally impossible, unless there has been some sort of *****. Regards Nick

1 reply

Cell C

59 months ago

Still no solution cell c

Still no feedback from Cell c after admitting they charge me for additional service which I never agreed to from June and trying to call me on my number they cut off

1 reply

Cell C

59 months ago

Still not sorted cell c

Nothing to rate cell c they insist they have send me a mail to resolve my issue they inbox me the whole time that they are going to call me back but never do still and the says they tried calling f me back but on my number they cut the service with

1 reply

Cell C

59 months ago

Cell c service stinks

Unable to rate them after being in a contact for 2 years and ready to upgrade my phone was cut I had to pay R3600 this month to be told I still own another R2000 before they can reconnect my service and then speaking to a call centre agent from cell c and she advised me that from June I was billed for other services I did not request which pushed my account into arrears she cannot help me I have to call back Tomorrow but how can I with my phone being cut off. The best is this services I am being charged for does not even appear on my account how sneaky , she even said without those services cell c owns me money. I just cannot anymore I pay my account and the billing does not get correct on the next month bill. I am over cell c

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (16.7%)

1 Star

10 (83.3%)

Susanna A

Reviews

Still no progress

****** my money

Money ******

Money ******

Herotel bad Internet

Worst worst service ever

Worst service ever DSTV

Still no solution cell c

Still not sorted cell c

Cell c service stinks

Review Distribution

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