Parmalat
Verified Business
|1.4|23 Reviews (last 12 months)|Responds in 105h 25m
Parmalat
Verified Business
|1.4
23 Reviews (last 12 months)
Responds in 105h 25m
AI Review Summary
Based on recent customer reviews, Parmalat is facing significant concerns around product quality and customer service responsiveness. Customers consistently mention spoiled or off-tasting dairy products, including yoghurt, milk, cheese and Steri Stumpie, often well within their best before dates. A recurring theme is suspected contamination, unusual textures and chemical-like tastes. Shoppers also frequently raise frustrations with unresolved complaints, unanswered emails and issues with the promotional competition system. While isolated positive interactions with helpful staff are noted, the overall tone reflects disappointment, eroded trust and a sense of being ignored after escalating issues.
Performance(last 12 months):
TrustIndex
2.8
Ranking
#187
in Retail
NPS Score
-64
Recommended: Unlikely
Review Distribution
1.4|23 Reviews
Jul '25 - Jun '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 17:39
Defect on goods
I bought 6 pack yoghurt and 1 piece was missing factory fault. Wrote an email to parmalat. They requested a till slip ( perishable goods) gave them all the info they request, that was on the 19th April. I was told its been escalated even sent proof of a picture. Was told il be answered in 48 hours. Already sent two more emails for follow up. Nothing from their side.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 17:39
Defect on goods
I bought 6 pack yoghurt and 1 piece was missing factory fault. Wrote an email to parmalat. They requested a till slip ( perishable goods) gave them all the info they request, that was on the 19th April. I was told its been escalated even sent proof of a picture. Was told il be answered in 48 hours. Already sent two more emails for follow up. Nothing from their side.
0
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 03:47
Half Fill
I'm so disappointed I bought 1kg yoghurt yesterday afternoon only to open it this morning it's half inside. It's the the usual fill. This is not worth my money cause it's actually 500g inside which I did not buy.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 18:58
Parmalat growth 1+ formula
Its really frustrating and disappointing, its the 3rd time now buying parmalat growth 1+ at Spar Goldman Florida Roodepoort and find that the milk is maas, the best before date would be okay but when you feed the baby, the milk is Nkomazi, i really dont understand what is happening with parmalat. I am going to take a video of this milk and warn all mothers not to buy parmalat anymore, it used to be my favorite brand but not anymore.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 18:58
Parmalat growth 1+ formula
Its really frustrating and disappointing, its the 3rd time now buying parmalat growth 1+ at Spar Goldman Florida Roodepoort and find that the milk is maas, the best before date would be okay but when you feed the baby, the milk is Nkomazi, i really dont understand what is happening with parmalat. I am going to take a video of this milk and warn all mothers not to buy parmalat anymore, it used to be my favorite brand but not anymore.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Mar 2026, 17:24
Disappointed customer.
12/03/2026 I bought Parmalat 1kg - Granadilla flavour at Checkers in Malvern (Queensburgh). The BB date on the product was dated 16/04/2026. 13/03/2026 (morning, going to work) I was having this yoghurt and its tasted funny, it had a smell like that of acrylic liquid (chemical) if I may put it. 1st s****, I thought maybe I was the problem, or my taste buds were off. 2nd s****, I thought maybe my container wasn't cleaned proper, I let my husband to smell that thing, he said No! That's not right. Immediately, I started to have a bad burning sensation in my throat, I drank water, didn't help. After sometime, it's came down. Later on the same day, I went to Checkers, they also checked the date and smelled the yoghurt. They gave a refund and told me, they'll forward my case to the "Parmalat Rep" to contact me, they took my details. It's been a week I'm waiting. I'm so disappointed because, I buy Parmalat yoghurt for my mornings, my husband was even complaining that I buy too much of that, in a week I'd buy X2 1kg, we were even hoping for bigger container but now, I lost hope.
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Anonymous
1 reviews | Active since Jan 2020
21 Mar 2026, 17:24
Disappointed customer.
12/03/2026 I bought Parmalat 1kg - Granadilla flavour at Checkers in Malvern (Queensburgh). The BB date on the product was dated 16/04/2026. 13/03/2026 (morning, going to work) I was having this yoghurt and its tasted funny, it had a smell like that of acrylic liquid (chemical) if I may put it. 1st s****, I thought maybe I was the problem, or my taste buds were off. 2nd s****, I thought maybe my container wasn't cleaned proper, I let my husband to smell that thing, he said No! That's not right. Immediately, I started to have a bad burning sensation in my throat, I drank water, didn't help. After sometime, it's came down. Later on the same day, I went to Checkers, they also checked the date and smelled the yoghurt. They gave a refund and told me, they'll forward my case to the "Parmalat Rep" to contact me, they took my details. It's been a week I'm waiting. I'm so disappointed because, I buy Parmalat yoghurt for my mornings, my husband was even complaining that I buy too much of that, in a week I'd buy X2 1kg, we were even hoping for bigger container but now, I lost hope.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 08:19
DANGEROUS/CHEMICALLY CONTAMINATED FOOD PRODUCT – IMMEDIATE ACTION REQUIRED
Reference: Parmalat Cheese Slices / President Hyper, Krugersdorp To: The Chief Executive Officer – Parmalat South Africa The Quality Assurance & Legal Department – Parmalat South Africa The Regional Manager – Pick n Pay Hyper (Krugersdorp) The Store Director – President Hyper, Krugersdorp Date: 05 March 2026 From: Mduduzi Mashego Krugersdorp 072 364 3040 [email protected] 1. INTRODUCTION AND URGENCY: I am writing to you regarding an incident that occurred on the afternoon of Tuesday, 3 March 2026, involving a food product manufactured by Parmalat and purchased from your President Hyper store in Krugersdorp. This is not a routine complaint about taste or quality. This is a formal notification regarding the suspected chemical contamination of a food item that has caused physical harm and distress to multiple members of my household. 2. DESCRIPTION OF THE INCIDENT AND SYMPTOMS: Upon returning home on the afternoon of 3 March 2026, I prepared sandwiches using cheese slices from a 900g packet of the Parmalat brand. Upon the first bite, I experienced an immediate and violent chemical reaction. The taste was not of spoiled dairy; it was consistent with a detergent-based acid or caustic substance. I immediately expelled the food from my mouth, but the chemical residue remained. Despite vigorous rinsing with water, the sensation did not subside. Disturbingly, the water appeared to exacerbate the issue, seemingly assisting the chemical to spread. Within moments, I experienced a burning sensation in my nasal passages and my sinuses felt as though they were chemically "opening," forcing me to inhale fumes with every breath. I initially suspected the bread, but after discarding the first slices and trying a new slice from the same packet, the reaction was even more severe. Subsequently, my family informed me that they had encountered the identical experience with the same packet of cheese. They correctly identified the source as the cheese, disposed of the packet, and purchased an alternative brand. 3. HEALTH IMPACT: As a direct result of ingesting (and inhaling) this contaminated product, I have suffered two days of severe gastrointestinal distress. The mental anguish of having what felt like a chemical agent introduced into my body through a staple food item has been profound. My family members also reported varying degrees of discomfort. We have six people in this household whose health was placed at risk due to this product. 4. THE SUPPLY CHAIN AND RESPONSIBILITY: I understand that my family does not possess the till slip for this specific transaction, as the urgency of the situation led them to discard the product and receipt before I returned home. However, I refuse to believe that my family is the only one affected. I am almost certain that President Hyper, Krugersdorp, has received other complaints regarding this specific batch of Parmalat cheese. It is statistically improbable that a packet causing such an extreme chemical reaction is an isolated incident. It is your responsibility to check your records, your return logs, and your customer complaints from the past week to identify this batch. 5. FORMAL DEMANDS AND EXPECTATIONS: I am holding Parmalat South Africa, as the manufacturer, and President Hyper, Krugersdorp, as the retailer, jointly and severally liable for this incident. You have a legal and moral duty to ensure the food you place on the shelves is safe for human consumption. Therefore, I demand the following immediate actions: 1. URGENT INVESTIGATION & RECALL: You must immediately investigate which batch (production date and batch number) of the 900g Parmalat cheese slices was on sale at the Krugersdorp store. If there is any doubt, a voluntary recall must be issued to prevent further harm to the public. You have a duty of care to the community. 2. FULL WRITTEN EXPLANATION: I demand a formal written explanation from Parmalat's Quality Assurance department detailing how a chemical agent could enter your food production line. I expect transparency regarding the source of the contamination. 3. COMPENSATION FOR HARM AND DISTRESS: · Reimbur*****t: Full financial compensation for the spoiled product and the replacement food my family was forced to buy. · Medical Consideration: A gesture of goodwill acknowledging the physical suffering and two days of illness endured. · Distress Compensation: A meaningful acknowledgment of the severe shock, distress, and breach of trust caused by this incident. My family purchased your product in good faith and was poisoned for it. 6. RESERVATION OF RIGHTS: I am placing you on formal notice that I am documenting every detail of this incident, including the physical symptoms, the timeline, and this correspondence. I expect you to treat this matter with the gravity it deserves. While I am giving you the opportunity to investigate and make this right internally, please be advised that I am prepared to escalate this matter to the National Consumer Commission (NCC) , the Department of Health, and the National Regulator for Compulsory Specifications (NRCS) should your response be inadequate, delayed, or dismissive. I expect an acknowledgement of receipt within 24 hours and a substantive response detailing your findings and proposed remediation within 2 calendar days. You may contact me via email or phone at the details provided above. Livid, Mduduzi
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 08:19
DANGEROUS/CHEMICALLY CONTAMINATED FOOD PRODUCT – IMMEDIATE ACTION REQUIRED
Reference: Parmalat Cheese Slices / President Hyper, Krugersdorp To: The Chief Executive Officer – Parmalat South Africa The Quality Assurance & Legal Department – Parmalat South Africa The Regional Manager – Pick n Pay Hyper (Krugersdorp) The Store Director – President Hyper, Krugersdorp Date: 05 March 2026 From: Mduduzi Mashego Krugersdorp 072 364 3040 [email protected] 1. INTRODUCTION AND URGENCY: I am writing to you regarding an incident that occurred on the afternoon of Tuesday, 3 March 2026, involving a food product manufactured by Parmalat and purchased from your President Hyper store in Krugersdorp. This is not a routine complaint about taste or quality. This is a formal notification regarding the suspected chemical contamination of a food item that has caused physical harm and distress to multiple members of my household. 2. DESCRIPTION OF THE INCIDENT AND SYMPTOMS: Upon returning home on the afternoon of 3 March 2026, I prepared sandwiches using cheese slices from a 900g packet of the Parmalat brand. Upon the first bite, I experienced an immediate and violent chemical reaction. The taste was not of spoiled dairy; it was consistent with a detergent-based acid or caustic substance. I immediately expelled the food from my mouth, but the chemical residue remained. Despite vigorous rinsing with water, the sensation did not subside. Disturbingly, the water appeared to exacerbate the issue, seemingly assisting the chemical to spread. Within moments, I experienced a burning sensation in my nasal passages and my sinuses felt as though they were chemically "opening," forcing me to inhale fumes with every breath. I initially suspected the bread, but after discarding the first slices and trying a new slice from the same packet, the reaction was even more severe. Subsequently, my family informed me that they had encountered the identical experience with the same packet of cheese. They correctly identified the source as the cheese, disposed of the packet, and purchased an alternative brand. 3. HEALTH IMPACT: As a direct result of ingesting (and inhaling) this contaminated product, I have suffered two days of severe gastrointestinal distress. The mental anguish of having what felt like a chemical agent introduced into my body through a staple food item has been profound. My family members also reported varying degrees of discomfort. We have six people in this household whose health was placed at risk due to this product. 4. THE SUPPLY CHAIN AND RESPONSIBILITY: I understand that my family does not possess the till slip for this specific transaction, as the urgency of the situation led them to discard the product and receipt before I returned home. However, I refuse to believe that my family is the only one affected. I am almost certain that President Hyper, Krugersdorp, has received other complaints regarding this specific batch of Parmalat cheese. It is statistically improbable that a packet causing such an extreme chemical reaction is an isolated incident. It is your responsibility to check your records, your return logs, and your customer complaints from the past week to identify this batch. 5. FORMAL DEMANDS AND EXPECTATIONS: I am holding Parmalat South Africa, as the manufacturer, and President Hyper, Krugersdorp, as the retailer, jointly and severally liable for this incident. You have a legal and moral duty to ensure the food you place on the shelves is safe for human consumption. Therefore, I demand the following immediate actions: 1. URGENT INVESTIGATION & RECALL: You must immediately investigate which batch (production date and batch number) of the 900g Parmalat cheese slices was on sale at the Krugersdorp store. If there is any doubt, a voluntary recall must be issued to prevent further harm to the public. You have a duty of care to the community. 2. FULL WRITTEN EXPLANATION: I demand a formal written explanation from Parmalat's Quality Assurance department detailing how a chemical agent could enter your food production line. I expect transparency regarding the source of the contamination. 3. COMPENSATION FOR HARM AND DISTRESS: · Reimbur*****t: Full financial compensation for the spoiled product and the replacement food my family was forced to buy. · Medical Consideration: A gesture of goodwill acknowledging the physical suffering and two days of illness endured. · Distress Compensation: A meaningful acknowledgment of the severe shock, distress, and breach of trust caused by this incident. My family purchased your product in good faith and was poisoned for it. 6. RESERVATION OF RIGHTS: I am placing you on formal notice that I am documenting every detail of this incident, including the physical symptoms, the timeline, and this correspondence. I expect you to treat this matter with the gravity it deserves. While I am giving you the opportunity to investigate and make this right internally, please be advised that I am prepared to escalate this matter to the National Consumer Commission (NCC) , the Department of Health, and the National Regulator for Compulsory Specifications (NRCS) should your response be inadequate, delayed, or dismissive. I expect an acknowledgement of receipt within 24 hours and a substantive response detailing your findings and proposed remediation within 2 calendar days. You may contact me via email or phone at the details provided above. Livid, Mduduzi
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 11:04
Bad Milk
Milk spoiled before best before Date I have bought 2 six packs and going through the 1st pack I have discovered milk that is spoiled /rotten gone off ,this is really not a good experience for me and my family
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:06
Yogurt has mold
I bought a Parmalat yogurt at Spar and left it in the fridge. The next day, my son called me to ask if he could eat the yogurt, and I said yes. Later, he called again and said the yogurt didn’t taste right. I was surprised, so I asked him to take a picture of the expiry date. It showed 25 February 2026, so I told him there shouldn’t be anything wrong with it and that it should be fine to eat. When I got home and checked the container myself, I saw that he couldn’t finish it. To my surprise, the yogurt had mold in it. How can this happen before the expiry date, and should we be concerned about our health in this case seriously?
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:06
Yogurt has mold
I bought a Parmalat yogurt at Spar and left it in the fridge. The next day, my son called me to ask if he could eat the yogurt, and I said yes. Later, he called again and said the yogurt didn’t taste right. I was surprised, so I asked him to take a picture of the expiry date. It showed 25 February 2026, so I told him there shouldn’t be anything wrong with it and that it should be fine to eat. When I got home and checked the container myself, I saw that he couldn’t finish it. To my surprise, the yogurt had mold in it. How can this happen before the expiry date, and should we be concerned about our health in this case seriously?
0
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