QT
Queen T
Active since Feb 2018
17
Reviews
0
Industries
Reviews
17 reviews3 weeks ago
Useless service provider
City Power is honestly useless. I stay in Parktown, close to Braamfontein, and every time we have a power outage, it lasts five days or more. The last time we were affected, we literally had to throw food away after day five. I honestly don’t understand their level of thinking. How are people surviving? How are kids managing to study when exams are coming up? How are people charging their devices and working for so many days without electricity? It’s honestly frustrating, especially for some of us who don’t know anyone nearby who can assist us in the meantime. Parktown has not had electricity since the weekend, and I’m honestly fed up with their service. When you call, you wait in a queue of more than 20 people, and when you request a callback, they never call back. I’m not sure why they even gave us that option.
0 replies
2 months ago
Prolonged Power Outage in Parktown with No Resolution: Ref: CPWEB4929024
I am writing as a deeply disappointed and frustrated citizen. I reside in Parktown, in the north of Johannesburg, and our electricity went off on Friday. Since then, we have repeatedly been told that the issue is still “under investigation.” Do you understand how much food, especially meat, residents have had to throw away because of this outage? It has now been five days, and City Power is still “investigating.” What exactly are employees doing on a daily basis? We are human beings with responsibilities. Some of us work from home and are also studying at the same time. How are we expected to continue working or write our exams under these conditions? It honestly feels like we are not being taken seriously. Today, the 31st of March 2026, I called again this morning and was told that a technician was only assigned yesterday, the 30th of March 2026. How does that make sense when we have consistently been told that the matter is being investigated? It is clear that nothing meaningful has been done. Residents are being treated unfairly and, quite frankly, feel like we are being taken for fools.
0 replies
4 months ago
Yogurt has mold
I bought a Parmalat yogurt at Spar and left it in the fridge. The next day, my son called me to ask if he could eat the yogurt, and I said yes. Later, he called again and said the yogurt didn’t taste right. I was surprised, so I asked him to take a picture of the expiry date. It showed 25 February 2026, so I told him there shouldn’t be anything wrong with it and that it should be fine to eat. When I got home and checked the container myself, I saw that he couldn’t finish it. To my surprise, the yogurt had mold in it. How can this happen before the expiry date, and should we be concerned about our health in this case seriously?
3 replies
5 months ago
Temu Lost My Order and Marked It as Delivered
People should honestly stop ordering from Temu. I made an order that I had planned to use this festive season as a gift. On the 17th of December, I was told that my parcel was undergoing customs clearance and would arrive on the 18th of December. Mind you, I don’t stay in Gauteng and needed to travel to Durban. I had already closed on the 12th of December and was just waiting for my parcel. However, I did not receive my items, and I eventually had to leave Gauteng because I needed to attend a wedding the following day. I followed up again, and what is frustrating is that they use an automated robot to communicate with customers. This is extremely annoying because the robot asks the same questions over and over again. I went to their website and changed the delivery address to Durban since I am now on this side, and I also responded to their email regarding the delivery change. I was told that the courier would contact me and that I could make arrangements through the automated response on their website. Today, the 22nd of December, I checked the status of my parcel and it says delivered. I don’t know where or to whom it was delivered, as I did not receive any call from the courier. I specifically gave instructions regarding the delivery address. I am extremely angry right now. The only option on their website is to issue a refund, but I don’t want a refund, I want my items. I paid R3,879, which is a lot of money.
0 replies
8 months ago
Unacceptable Online Shopping Experience with Makro
I am very disappointed with Makro. This thing of giving them the benefit of the doubt keeps showing us that we shouldn’t. The online store should be cancelled altogether. I bought a fragrance (World Berries Weekend) last week, Friday, which was supposed to be a birthday present for tomorrow, 11/10/2025. The item was supposed to be delivered on Monday, but I never received it. Today is 10/10/2025, the day before the event, and they’ve decided to cancel and refund the order, which will take some time to reflect in my account since I used Payflex. Now, when you shop online, they encourage you to add more items to reach a certain amount for free delivery, and that’s exactly what we do, even if we don’t really need those extra items. But now, a week later, they have decided to refund me. What are they expecting me to do? Which miracle must I perform? If I decide to reorder, the new order might only be delivered sometime next week (if at all), because of their lack of service. And on top of that, I’d have to pay an additional delivery fee. How is that fair to a customer? Why can’t they provide an option to refund immediately (within a day) and allow you to replace the product at no additional cost, especially when the fault is on their side? This is a **** and an example of poor service delivery from them. Makro should honestly be cancelled. How can they trust a third party, when we demand answers or request to speak to a manager, there’s no one available because it’s an external supplier.
1 reply
14 months ago
Incorrect Order Delivered and Ongoing Issues with Replacement
Last week, I placed an order online for four items. Three were delivered but the fourth one, which was x2 creatines, was delivered the following day. However, when I opened the box, I found Domestos and TwinSaver products inside, which were not what I ordered. I immediately called the driver and he advised me to book a return. I followed his instructions and booked the return, but after five working days, I still haven’t received my correct order. I contacted customer support several times, and they assured me the product would be delivered within 24 hours. Unfortunately, no delivery has occurred, and their email system is useless because they never respond. I kept following up, even with the store itself, but all I hear is their music until my airtime runs out. I also had to make daily arrangements with my apartment security just in case they showed up, but they never did. I regret giving them the benefit of the doubt, so I placed another order for a vacuum cleaner and other items. The product description clearly stated that the color was red, but they delivered green instead. Again, I booked a return and spoke to customer service, requesting an exchange for the correct color, not a refund. However, I was told that they could only refund me, and I would have to reorder the product myself. This is extremely frustrating because it’s their negligence that led me here. Why can’t they simply replace the item with the correct color? Now, I’m being forced to pay the delivery fee again, and the vacuum alone costs R400. I am extremely annoyed and dissatisfied. I would not recommend anyone to purchase online from them, unfortunately. It's still a waiting game, and who knows how long this will take.
3 replies
20 months ago
Product not received and Lack of communication
I purchased four products from Gloot on September 23rd and I still have not received my order. Unfortunately, they do not have a direct contact number; the only way to reach them is via email, which I have done several times without any response. The only communication I received was the confirmation email after my purchase. I also messaged them on Facebook, but they have not bothered to reply. I am highly disappointed with their service and lack of communication. I would advise against ordering from them. A friend of mine wanted to order from Takealot, but they were out of stock. Once they were back online, it only took three days for delivery. I can’t even begin my journey with my team, as they have received their products while mine has not been delivered. The journey challenge started on the 1st, so I urge you: DON’T MAKE THAT MISTAKE!
0 replies
26 months ago
Sickness is determined by age there
I don't have anything nice to say about them. I have been a patient at Steve Biko since 2022, suffering from lower back pain that affects my feet and walking ability at times. They conducted various tests but couldn't determine the issue. Despite several X-rays and blood tests, nothing unusual was found. They scheduled an MRI because my condition was worsening, but the machine broke every time I was due to be examined. I got frustrated because every time I went there, they dismissed my concerns due to my age, assuming it wasn't serious. Can you imagine the sleepless nights with this pain, having to go to the hospital just for painkillers? I even Googled the professor's name who heads the department and he instructed another doctor to attend to me, but after spending the whole day at the hospital, the tests showed everything was fine. He suggested a second opinion, but the doctor dismissed it based on my age again. I am so frustrated and tired. I keep getting worse, but apparently, only people in critical conditions undergo MRI scans. Yesterday, I couldn't sleep due to severe pain, and now it feels like something is pulling from the inside, and my back is burning. My walking is deteriorating again. I went to Steve Biko, but despite seeing my condition, they did nothing and asked me to return after four months. Does that make any sense? They even refused to transfer me since I don't live in Pretoria anymore, traveling from Jhb to Pretoria would be costly for me . I know I am in critical condition and could die anytime, so I am writing this to hold them responsible. I would never recommend Steve Biko hospital to anyone, especially if you're in your early 30s. I hope one day they review my case and realize their mistakes after examining my body if I happen to die. Thank you
0 replies
26 months ago
Tenant Dispute: Unresolved Maintenance Issues and Billing Confusion
I was a tenant at a City property. When I moved in, the cupboards were not aligned, and there was a hole in the bathroom bathtub that needed fixing. I reported these issues because rats kept entering the apartment and hiding there. The misalignment of the cupboards made it impossible to close them properly. The maintenance person inspected and informed me that fixing the cupboards would require replacing the whole unit due to improper installation. I also asked another maintenance person if he could help fix the bathroom hole, but he didn't have the necessary materials at the time. Both these issues were reported to the caretaker Derrick. Both issues remained unresolved, and I vacated the flat before the end of January 2024. I inquired about the inspection process and was told it would happen after I moved out. I left the key with the flat caretaker as requested. However, I didn't receive any communication until I received an invoice at the end of February. The invoice lacked a detailed description of the charges. I followed up with Derrick, the caretaker, via email numerous times to understand the charges. I contacted the finance department as well, questioning the sudden urgency for payment. Eventually, Derrick provided a Residential Clearance Inspection document, indicating I was being charged for the initial issues I reported—tightening the bathroom and aligning the cupboards, which they claimed were caused by frequent use. However, I found both issues upon moving in. Unfortunately, my communication with Derrick via WhatsApp was deleted, and I believe he has the records on his side. During a phone conversation, Derrick suggested I claim inability to pay, which I found unprofessional. He promised to get back to me but hasn't. I've been charged for late payment despite my efforts to follow up. I even emailed Carol from the accounts department, who directed (cc'd) Derrick. He promised to assist the next morning but failed to do so until I called him. I'm unsure if the cleaning service fee of R407.04 is mandatory, as I ensured the place was clean upon leaving. Lastly, I'm unaware of who initiated the Residential Clearance Inspection document on my behalf, as neither I nor Tenant 2 received it until requested. Who signed on my behalf remains unclear.
1 reply
28 months ago
Issues with UberEats Service and Deliveries
I have never been so upset about professionalism as I am in this instance. I usually order from UberEats every now and then. However, the past three weeks have been terrible. The other day, the delivery took 2 hours and when it arrived, it was cold and the order was wrong, with my name written but the food didn't belong to me. The following day, they failed to include a cold drink that was supposed to come with the order. The week after that, I ordered hot sauce from McDonald's and it was missing. Then, the next time I ordered hot sauce and requested it be served on the side, it was placed inside the burger instead, and I was also missing a cold drink. The driver claimed the drink spilled while he was driving. Today, I was extremely tired after returning from work and decided to order again. When the driver was just 2 minutes away from my location, I went down to collect the food. However, I ended up waiting for more than 15 minutes. I could see the motorbike down the main road, but it was too far for me to signal to the driver. Despite waiting and attempting to contact the driver, it was fruitless. I even redirected him when we spoke, and he mentioned the school next to my apartment, which I confirmed. It's worth noting that other drivers haven't had difficulties finding my address when delivering for UberEats. After waiting for over 30 minutes and trying to call the driver through the Uber app, which went to voicemail, I checked the app and it claimed the order had been delivered while I was standing by the apartment gate. The proof of delivery was a picture that showed nothing but the package from KFC. Why didn't he take a picture of the place where the food was delivered? The app notified me that the driver tried to make contact and couldn't reach me. However, if he was at the correct apartment, why did I miss him, especially since I was with the security guard? I am still waiting to see if my order will be refunded, as it's stated that they don't refund in this case. I wouldn't recommend them to anyone unfortunately.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
17 (100%)