OS
Oukitel South Africa
Verified Business
OS
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oukitel South Africa is praised for rugged phones with exceptional battery life, fast delivery, and helpful sales staff. Customers value the affordable pricing and durable build for outdoor and industrial use. However, a recurring concern centres on after-sales repair turnaround and unresolved device faults, where some customers report multiple repair cycles without resolution.
TrustIndex
8.1
Ranking
#1
in Electronics Repairs
NPS Score
66
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Oukitel South Africa is praised for rugged phones with exceptional battery life, fast delivery, and helpful sales staff. Customers value the affordable pricing and durable build for outdoor and industrial use. However, a recurring concern centres on after-sales repair turnaround and unresolved device faults, where some customers report multiple repair cycles without resolution.
Oukitel South Africa's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers consistently report fast dispatch, often within 1 to 3 days, with proactive WhatsApp tracking updates. Out-of-stock situations are typically resolved with free upgrades or refunds. Delivery, Orders & Stock (4.5) is a clear operational strength of the online ordering experience.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Their service is just the best. I have a OT12 tablet and ordered a screen protector for my tablet. The assistant said she will source one for me. When I received my parcel unfortunately the screen was cracked and not the correct size. I phoned them and the assistant immediately apologized and said she will send me another one. Without any dispute or questions asked. I received my parcel today and it was the correct size and all in tact. I phoned again and she even answered the call using my name. They really have the client’s best interest at heart. Just the best service I’ve received ever!!
1 reviews | Active since Jan 2020
Their service is just the best. I have a OT12 tablet and ordered a screen protector for my tablet. The assistant said she will source one for me. When I received my parcel unfortunately the screen was cracked and not the correct size. I phoned them and the assistant immediately apologized and said she will send me another one. Without any dispute or questions asked. I received my parcel today and it was the correct size and all in tact. I phoned again and she even answered the call using my name. They really have the client’s best interest at heart. Just the best service I’ve received ever!!
1 reviews | Active since Jan 2020
<div>While the phone, a WP35, generally works well and appears rugged, I found that telephone speech is way too low and WhatsApp speech even more so. I had to get bone-conducter headphones to hold a conversation. I could not get Oukitel to deal with this problem so an stuck with it. Also, I was allowed 1 Android update. It refuses to update further. So 3 reasons why no 5th star.</div>
1 reviews | Active since Jan 2020
<div>While the phone, a WP35, generally works well and appears rugged, I found that telephone speech is way too low and WhatsApp speech even more so. I had to get bone-conducter headphones to hold a conversation. I could not get Oukitel to deal with this problem so an stuck with it. Also, I was allowed 1 Android update. It refuses to update further. So 3 reasons why no 5th star.</div>
1 reviews | Active since Jan 2020
Got a oukitel wp28e what a **** phone Phone overheat 11000w batter last less than a day I'm not happy il buy vivo or no brand name phone before I buy oukitel again,I did send the phone in to oukitel and that did not find anything wrong so the service is **** as well.so oukitel south Africa what's your solution to this **** u guys selling to the people, PLEASE GUYS DONT BUY THIS **** PHONE
1 reviews | Active since Jan 2020
Got a oukitel wp28e what a **** phone Phone overheat 11000w batter last less than a day I'm not happy il buy vivo or no brand name phone before I buy oukitel again,I did send the phone in to oukitel and that did not find anything wrong so the service is **** as well.so oukitel south Africa what's your solution to this **** u guys selling to the people, PLEASE GUYS DONT BUY THIS **** PHONE
1 reviews | Active since Jan 2020
What great service. Shipping was within 24 hours. The phone (Oukitel WP56) is more than I imagined. Peter was very helpful with the purchasing as well as the questions I had - he sorted this out very efficiently. Well done guys! Keep it up!
1 reviews | Active since Jan 2020
What great service. Shipping was within 24 hours. The phone (Oukitel WP56) is more than I imagined. Peter was very helpful with the purchasing as well as the questions I had - he sorted this out very efficiently. Well done guys! Keep it up!
Oukitel South Africa scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.8. Their strongest theme is Orders & Delivery (4.5); their weakest is Customer Service (3.9). The top AI-rated Appliances business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
Oukitel South Africa has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 96 reviews in the last 12 months. Hellopeter has tracked Oukitel South Africa across 570 total reviews. How is the TrustIndex calculated? →