Oukitel South Africa
4.7|570 reviews
DV
Danie V
1 reviews | Active since Member
07 May 2026, 12:50
What a ****y phone
Got a oukitel wp28e what a **** phone Phone overheat 11000w batter last less than a day I'm not happy il buy vivo or no brand name phone before I buy oukitel again,I did send the phone in to oukitel and that did not find anything wrong so the service is **** as well.so oukitel south Africa what's your solution to this **** u guys selling to the people, PLEASE GUYS DONT BUY THIS **** PHONE
Helpful (0)
Replies (6)0
Replies (6)Oukitel South Africa's replyOfficial
07 May 2026, 13:31Hi Danie,We are sorry to hear about your experience and understand your frustration.Your device was booked in for assessment, and according to the technician’s report, no hardware fault was detected during testing. Please note that certain high-usage applications and background apps can significantly impact battery life and may also cause the device to become warm during extended use.We recommend checking battery usage settings and limiting unnecessary background applications, as these can drain the battery faster than normal.However, we do take your feedback seriously. Please send us your latest usage details and any specific issues you are currently experiencing so that we can investigate this further and assist you accordingly.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
Oukitel South Africa's reply07 May 2026, 13:31
Official
Hi Danie,We are sorry to hear about your experience and understand your frustration.Your device was booked in for assessment, and according to the technician’s report, no hardware fault was detected during testing. Please note that certain high-usage applications and background apps can significantly impact battery life and may also cause the device to become warm during extended use.We recommend checking battery usage settings and limiting unnecessary background applications, as these can drain the battery faster than normal.However, we do take your feedback seriously. Please send us your latest usage details and any specific issues you are currently experiencing so that we can investigate this further and assist you accordingly.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
DV
Danie V's updateReviewer Update
07 May 2026, 13:35I had a balckview 9100 with 11000w battery that battery lifetime last a week with games fb Whatsapp everything running now with you guys the battery last less than a day there must be something wrong according to me or the device are super **** even iphone battery last longer than this phone
DV
Danie V's update07 May 2026, 13:35
Reviewer Update
I had a balckview 9100 with 11000w battery that battery lifetime last a week with games fb Whatsapp everything running now with you guys the battery last less than a day there must be something wrong according to me or the device are super **** even iphone battery last longer than this phone
Oukitel South Africa's replyOfficial
07 May 2026, 13:36Hi Danie,We understand your concern and appreciate your feedback regarding your previous device experience.Battery performance can vary significantly between different brands, software optimisation, screen settings, network usage, installed applications, and overall device usage patterns. While the WP28E is equipped with a large battery, intensive applications, gaming, constant background syncing, and high screen usage can reduce battery life considerably.As your device was tested and no hardware fault was found, we would still like the opportunity to assist further. If possible, please provide screenshots of your battery usage statistics so our technical team can review which applications or settings may be contributing to the excessive battery drain.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
Oukitel South Africa's reply07 May 2026, 13:36
Official
Hi Danie,We understand your concern and appreciate your feedback regarding your previous device experience.Battery performance can vary significantly between different brands, software optimisation, screen settings, network usage, installed applications, and overall device usage patterns. While the WP28E is equipped with a large battery, intensive applications, gaming, constant background syncing, and high screen usage can reduce battery life considerably.As your device was tested and no hardware fault was found, we would still like the opportunity to assist further. If possible, please provide screenshots of your battery usage statistics so our technical team can review which applications or settings may be contributing to the excessive battery drain.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
DV
Danie V's updateReviewer Update
07 May 2026, 13:38Please stop making excuses with your product please and just excited it's a ****y product because according to you guys nothing is wrong so ja it must be a ****y product
DV
Danie V's update07 May 2026, 13:38
Reviewer Update
Please stop making excuses with your product please and just excited it's a ****y product because according to you guys nothing is wrong so ja it must be a ****y product
Oukitel South Africa's replyOfficial
07 May 2026, 13:39Hi Danie,We understand that you are disappointed with your experience, and we do apologise that the device has not met your expectations.Our intention is not to make excuses, but rather to provide feedback based on the technical assessment completed on the device. As no hardware fault was detected during testing, we are limited in the actions we can take without further evidence of a defect.That said, we value your feedback and will share your concerns regarding battery performance with our technical team for further review.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
Oukitel South Africa's reply07 May 2026, 13:39
Official
Hi Danie,We understand that you are disappointed with your experience, and we do apologise that the device has not met your expectations.Our intention is not to make excuses, but rather to provide feedback based on the technical assessment completed on the device. As no hardware fault was detected during testing, we are limited in the actions we can take without further evidence of a defect.That said, we value your feedback and will share your concerns regarding battery performance with our technical team for further review.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
DV
Danie V's updateReviewer Update
07 May 2026, 13:42Il send you guys photos to see how hot this ****y device gets and your brilliant team must explain it to me send me a email where I can send you guys the proof
DV
Danie V's update07 May 2026, 13:42
Reviewer Update
Il send you guys photos to see how hot this ****y device gets and your brilliant team must explain it to me send me a email where I can send you guys the proof