OM Bank
Unclaimed Business
|1.3|15 Reviews (last 12 months)|This business does not respond to reviews
OM Bank
Unclaimed Business
|1.3
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, OM Bank is facing significant dissatisfaction from its customer base. A recurring theme is customers being locked out of their accounts following holds, blocks, or fraud investigations, with funds frozen for extended periods. Customers consistently mention poor communication channels, particularly the inability to reach the back office directly and unanswered emails. Branch staff are reportedly unable to assist as authority sits with head office. Additional frustrations include difficulty changing mobile numbers, unstamped statements, and the absence of features like eWallet or cash send services.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-84Unlikely
TrustIndex
2.1
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.3|15 Reviews
Feb '26 - Aug '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Alex M
1 reviews | Active since Apr 2024
28 May 2026, 08:50
Blocked account & lack of communication
I just logged into my banking app I found out that my profile is disabled by that time I just sent R15300 into it worse part is that they didn't even notify me that my profile is disabled
Helpful (0)
|Replies (1)AM
Alex M
1 reviews | Active since Apr 2024
28 May 2026, 08:50
Blocked account & lack of communication
I just logged into my banking app I found out that my profile is disabled by that time I just sent R15300 into it worse part is that they didn't even notify me that my profile is disabled
0
Replies (1)B
Buntu
1 reviews | Active since Apr 2026
8 May 2026, 19:29
Complaint about OM Bank service
I went to the OM Bank to change my cell phone number with OM Bank for weeks now. I have been waiting for days for my number to be changed so that I can access my bank app. This is the reference number they gave me - ***5
Helpful (0)
|Replies (0)B
Buntu
1 reviews | Active since Apr 2026
8 May 2026, 19:29
Complaint about OM Bank service
I went to the OM Bank to change my cell phone number with OM Bank for weeks now. I have been waiting for days for my number to be changed so that I can access my bank app. This is the reference number they gave me - ***5
0
Replies (0)HW
Herman W
1 reviews | Active since May 2014
8 May 2026, 16:59
MR. LH Waldeck
I have reported my phone me ****** on 2026/07/08 and requested that my OM account been blocked until we can resolve the matter today 2026/05/08. I went into OM Bank branch and they tried to assist to unblock the account, but the authority is only in HQ. I have been in contact with the support and complaints department, and they informed me that it could take a few days hopefully sometime next week. I have no excess to my account at all and all my money is now frozen. It is weekend and I will be without a single cent . The case number ***9 is in hand with OM BANK HQ and still pending.
Helpful (0)
|Replies (0)HW
Herman W
1 reviews | Active since May 2014
8 May 2026, 16:59
MR. LH Waldeck
I have reported my phone me ****** on 2026/07/08 and requested that my OM account been blocked until we can resolve the matter today 2026/05/08. I went into OM Bank branch and they tried to assist to unblock the account, but the authority is only in HQ. I have been in contact with the support and complaints department, and they informed me that it could take a few days hopefully sometime next week. I have no excess to my account at all and all my money is now frozen. It is weekend and I will be without a single cent . The case number ***9 is in hand with OM BANK HQ and still pending.
0
Replies (0)PZ
Priscilla Z
1 reviews | Active since May 2026
5 May 2026, 13:15
Frustrating bank OM
Om bank is such a stressing bank to use , I mean looking for statements on the app is an issues, I was looking for transaction history in pdf format it's bizarre, applying for credit in another places it's an issues becoz their statement are not stamped when you send emails or call you still don't get assistance ,they are just so slow in everything it's frustrating, when will they add ewallet or cash send services
Helpful (0)
|Replies (0)PZ
Priscilla Z
1 reviews | Active since May 2026
5 May 2026, 13:15
Frustrating bank OM
Om bank is such a stressing bank to use , I mean looking for statements on the app is an issues, I was looking for transaction history in pdf format it's bizarre, applying for credit in another places it's an issues becoz their statement are not stamped when you send emails or call you still don't get assistance ,they are just so slow in everything it's frustrating, when will they add ewallet or cash send services
0
Replies (0)DM
Dumisani M
1 reviews | Active since Jul 2020
28 Apr 2026, 13:25
OM bank
I have requested to update mobile no used when opening a bank account to a new number as I had struggled with the app. This has proved to be a big mission for OM bank. I could not access money from 24th April to today and being promised matter is escalated.... The service from the bank has been pathetic
Helpful (0)
|Replies (0)DM
Dumisani M
1 reviews | Active since Jul 2020
28 Apr 2026, 13:25
OM bank
I have requested to update mobile no used when opening a bank account to a new number as I had struggled with the app. This has proved to be a big mission for OM bank. I could not access money from 24th April to today and being promised matter is escalated.... The service from the bank has been pathetic
0
Replies (0)ML
Modiehi L
1 reviews | Active since Apr 2026
23 Apr 2026, 11:02
Om bank blocked account
I opened an account with OM Bank on the 31st March 2026. The main reason for opening the account was to receive my disinvestment from old mutual. Which I did receive on the On the 9th of April 2026. Thank you very much for that. I made a payment of R30 000 to a friend of mine on the 9th of April 2026. The R30 000 was repayment for money he had borrowed me whilst I was waiting for my disinvestment. I learnt from him the following day that his account was blocked. He is under the impression that I reported the payment that I had made to him, which I didn't. On the same day I found out that my account was also blocked. I don't know why. I went to the branch, I was told I should wait for email or call from OM Bank back office. I have called numerous times trying to have the matter resolved, trying to speak to the back office, but they can't be reached over the phone. I have more than 6 times all the while having to hold for the next available consultant. When I was disinvestimg the funds, it was a struggle, I had to send selfies and affidavits for verification. Which I understood, security is a priority. Now I'm struggling to spend the funds because of a blocked account. I don't know what i did wrong. I don't know what's wrong. I don't know what's going on. I'm forced to borrow money again from people because I have medical bills to pay which was the reason I disinveted my funds in the first place.Please help. You will not believe how badly I need the funds. My number is ***. Please help me.
Helpful (0)
|Replies (0)ML
Modiehi L
1 reviews | Active since Apr 2026
23 Apr 2026, 11:02
Om bank blocked account
I opened an account with OM Bank on the 31st March 2026. The main reason for opening the account was to receive my disinvestment from old mutual. Which I did receive on the On the 9th of April 2026. Thank you very much for that. I made a payment of R30 000 to a friend of mine on the 9th of April 2026. The R30 000 was repayment for money he had borrowed me whilst I was waiting for my disinvestment. I learnt from him the following day that his account was blocked. He is under the impression that I reported the payment that I had made to him, which I didn't. On the same day I found out that my account was also blocked. I don't know why. I went to the branch, I was told I should wait for email or call from OM Bank back office. I have called numerous times trying to have the matter resolved, trying to speak to the back office, but they can't be reached over the phone. I have more than 6 times all the while having to hold for the next available consultant. When I was disinvestimg the funds, it was a struggle, I had to send selfies and affidavits for verification. Which I understood, security is a priority. Now I'm struggling to spend the funds because of a blocked account. I don't know what i did wrong. I don't know what's wrong. I don't know what's going on. I'm forced to borrow money again from people because I have medical bills to pay which was the reason I disinveted my funds in the first place.Please help. You will not believe how badly I need the funds. My number is ***. Please help me.
0
Replies (0)DN
Deena N
1 reviews | Active since Mar 2020
21 Apr 2026, 15:20
OM BANK *****ULENT ACTIVITIES
Why is OM bank quick to sign up new clients but have a poor ***** investigators unit that take so long to revert with refunds. I was told to expect it 1st week in May although these *****ulent activities was reported few months ago.
Helpful (0)
|Replies (0)DN
Deena N
1 reviews | Active since Mar 2020
21 Apr 2026, 15:20
OM BANK *****ULENT ACTIVITIES
Why is OM bank quick to sign up new clients but have a poor ***** investigators unit that take so long to revert with refunds. I was told to expect it 1st week in May although these *****ulent activities was reported few months ago.
0
Replies (0)MM
Mike M
1 reviews | Active since Feb 2026
11 Apr 2026, 12:33
I will appreciate your help
Dear [OM BANK], Re: Request to Remove Debit Hold on Account [***] I am writing to respectfully request that the debit hold be removed from my account, [***], effective immediately. I understand that the hold was placed for [debit hold], and I assure you that I have taken necessary steps to resolve the issue. I would greatly appreciate it if you could expedite the removal of the debit hold, allowing me to access my funds and conduct normal banking transactions. Please find the details of my account below: - Account Name: [MIKE] - Account Number: [***] If there is any additional information or documentation required to facilitate this request, please do not hesitate to contact me. Thank you for your prompt attention to this matter. I look forward to hearing from you soon. Sincerely, [M MATHEBULA] [Mike]
Helpful (0)
|Replies (0)MM
Mike M
1 reviews | Active since Feb 2026
11 Apr 2026, 12:33
I will appreciate your help
Dear [OM BANK], Re: Request to Remove Debit Hold on Account [***] I am writing to respectfully request that the debit hold be removed from my account, [***], effective immediately. I understand that the hold was placed for [debit hold], and I assure you that I have taken necessary steps to resolve the issue. I would greatly appreciate it if you could expedite the removal of the debit hold, allowing me to access my funds and conduct normal banking transactions. Please find the details of my account below: - Account Name: [MIKE] - Account Number: [***] If there is any additional information or documentation required to facilitate this request, please do not hesitate to contact me. Thank you for your prompt attention to this matter. I look forward to hearing from you soon. Sincerely, [M MATHEBULA] [Mike]
0
Replies (0)