NS
Nissan South Africa
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Nissan South Africa shows severe and systemic dissatisfaction across nearly every aspect of ownership. Customers describe defective vehicles, denied warranty claims, prolonged repair delays without courtesy cars, and dismissive head office responses. Complaints frequently escalate to the Motor Industry Ombudsman or invoke the Consumer Protection Act. Isolated positive experiences exist at specific dealers like Tokai and Kokstad, but the dominant narrative is one of broken trust.
TrustIndex
2.5
Ranking
#2
in Car Brands
NPS Score
-93
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Nissan South Africa is facing severe customer dissatisfaction across nearly every dimension of the ownership experience. Customers describe defective vehicles, denied warranty claims, prolonged repair delays, missing parts, and a near-total breakdown in communication from both dealerships and head office. Isolated positive experiences exist at specific branches like Tokai and Kokstad, but they are overwhelmed by systemic complaints about Magnite reliability and aftercare failures.
The most common complaint about Nissan South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (1.0) is the most damaging theme. Customers describe being ghosted by head office, ignored case numbers, unreturned calls, managers permanently 'in meetings' or 'on lunch', and weeks of silence on warranty claims, courtesy car requests, and parts ETAs.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My car has been having a problem with starting and i have been trying to book with nissan for a week now,the dealerships dont call back ,on Thursday i had to call insurance to come assist they advised that the battery needs to be replaced ASAP ,i called nissan head office and they said the dealership will call but i haven’t received any since and i use the car daily 😡😡
1 reviews | Active since Jan 2020
My car has been having a problem with starting and i have been trying to book with nissan for a week now,the dealerships dont call back ,on Thursday i had to call insurance to come assist they advised that the battery needs to be replaced ASAP ,i called nissan head office and they said the dealership will call but i haven’t received any since and i use the car daily 😡😡
1 reviews | Active since Jan 2020
I bought a brand new 2024 Nissan Magnite 1.0 Acenta from NTT Johannesburg in January 2025, and since then I have experienced ongoing issues with the vehicle. The car makes a concerning noise after changing gears while driving, and at times it struggles to start. I reported the issue to CMH Nissan during a service, and although the technician heard the noise during a test drive, I was later told that “no fault was found.” I was also informed that the noise must occur three times before they can log a claim, yet I have now experienced it more than 12 times. I collected the car on 15 May 2026 and immediately heard the same noise again. My vehicle has less than 15,000 km and should not be experiencing these problems. I requested assistance from CMH Midrand, including a courtesy car while the matter is being investigated, but I have still not received feedback. I am extremely frustrated and disappointed with the poor service and lack of accountability from Nissan. I bought this car for peace of mind, but instead I have had constant stress and inconvenience. If this matter is not urgently resolved, I will escalate it to the Motor Industry Ombudsman of South Africa (MIOSA).
1 reviews | Active since Jan 2020
I bought a brand new 2024 Nissan Magnite 1.0 Acenta from NTT Johannesburg in January 2025, and since then I have experienced ongoing issues with the vehicle. The car makes a concerning noise after changing gears while driving, and at times it struggles to start. I reported the issue to CMH Nissan during a service, and although the technician heard the noise during a test drive, I was later told that “no fault was found.” I was also informed that the noise must occur three times before they can log a claim, yet I have now experienced it more than 12 times. I collected the car on 15 May 2026 and immediately heard the same noise again. My vehicle has less than 15,000 km and should not be experiencing these problems. I requested assistance from CMH Midrand, including a courtesy car while the matter is being investigated, but I have still not received feedback. I am extremely frustrated and disappointed with the poor service and lack of accountability from Nissan. I bought this car for peace of mind, but instead I have had constant stress and inconvenience. If this matter is not urgently resolved, I will escalate it to the Motor Industry Ombudsman of South Africa (MIOSA).
1 reviews | Active since Jan 2020
I have been having really bad experiences with the Magnite I purchased in 2024. The car is only 1year 8months and I've come to a point where I am not enjoying it because of the multiple problems I've encountered as of recent there was a rattling sound when I drive or brake which was first diagnosed as a gearbox failure or defect then later found it was actually loose parts.....a few weeks after that there was a brake lights switch failure which means I have a car with no brake lights and I can't drive because of safety reasons. The service center I went to was very helpful and ordered the switch from you but was still provided with an incorrect switch which was for older models even though the year of my vehicle was communicated now after waiting two weeks I still need to wait again and still have to use public transport while I have a car!!!!!
1 reviews | Active since Jan 2020
I have been having really bad experiences with the Magnite I purchased in 2024. The car is only 1year 8months and I've come to a point where I am not enjoying it because of the multiple problems I've encountered as of recent there was a rattling sound when I drive or brake which was first diagnosed as a gearbox failure or defect then later found it was actually loose parts.....a few weeks after that there was a brake lights switch failure which means I have a car with no brake lights and I can't drive because of safety reasons. The service center I went to was very helpful and ordered the switch from you but was still provided with an incorrect switch which was for older models even though the year of my vehicle was communicated now after waiting two weeks I still need to wait again and still have to use public transport while I have a car!!!!!
1 reviews | Active since Jan 2020
I have power failure issues on Nissan magnite ez shift.it happened 4 times now since purchase ,they always charge the battery and give it back.last month i was told to pay for a new battery i did,but they problem occurred again a month later.The car is 1 yr 4 months now.
1 reviews | Active since Jan 2020
I have power failure issues on Nissan magnite ez shift.it happened 4 times now since purchase ,they always charge the battery and give it back.last month i was told to pay for a new battery i did,but they problem occurred again a month later.The car is 1 yr 4 months now.
1 reviews | Active since Jan 2020
Horrible Experience. I am driving Nissan Magnite and I paid almost 6000 for Brakepad replacement Plus my insurance company paid around R3900 for the car Service. Daylight *******!
1 reviews | Active since Jan 2020
Horrible Experience. I am driving Nissan Magnite and I paid almost 6000 for Brakepad replacement Plus my insurance company paid around R3900 for the car Service. Daylight *******!
Nissan South Africa scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Car Brands, compared to the Car Brands industry average of 1. Their strongest theme is Sales & Handover (1); their weakest is Customer Support (0.7). The top AI-rated Car Brands business on Hellopeter is (). How is the AI Score calculated? →
Nissan South Africa has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 138 reviews in the last 12 months. Hellopeter has tracked Nissan South Africa across 1,663 total reviews. How is the TrustIndex calculated? →