Brand New Nissan Magnite Giving Problems – Poor Service and No Resolution from Nissan

I bought a brand new 2024 Nissan Magnite 1.0 Acenta from NTT Johannesburg in January 2025, and since then I have experienced ongoing issues with the vehicle. The car makes a concerning noise after changing gears while driving, and at times it struggles to start.

I reported the issue to CMH Nissan during a service, and although the technician heard the noise during a test drive, I was later told that “no fault was found.” I was also informed that the noise must occur three times before they can log a claim, yet I have now experienced it more than 12 times.

I collected the car on 15 May 2026 and immediately heard the same noise again. My vehicle has less than 15,000 km and should not be experiencing these problems.

I requested assistance from CMH Midrand, including a courtesy car while the matter is being investigated, but I have still not received feedback.

I am extremely frustrated and disappointed with the poor service and lack of accountability from Nissan. I bought this car for peace of mind, but instead I have had constant stress and inconvenience. If this matter is not urgently resolved, I will escalate it to the Motor Industry Ombudsman of South Africa (MIOSA).