My Leisure Group
Unclaimed Business
|2.2|0 Reviews (last 12 months)|This business does not respond to reviews
My Leisure Group
Unclaimed Business
|2.2
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2016, 19:22
Work ethic
<p>The unethical behaviour this company portrays is disgusting.</p> <p> </p> <p>They mock their clients for asking stupid questions, not to mention the derogatory comments towards their workers,</p> <p> </p> <p>They have monkeys running the show, who have no experience what so ever.</p> <p> </p> <p>Think twice about supporting people who treat people like this.</p> <p> </p> <p>Looking for a booking company? Try Safari now, really good service.</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2016, 19:22
Work ethic
<p>The unethical behaviour this company portrays is disgusting.</p> <p> </p> <p>They mock their clients for asking stupid questions, not to mention the derogatory comments towards their workers,</p> <p> </p> <p>They have monkeys running the show, who have no experience what so ever.</p> <p> </p> <p>Think twice about supporting people who treat people like this.</p> <p> </p> <p>Looking for a booking company? Try Safari now, really good service.</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2016, 09:56
Non-Refunding Deposit without cause,partial refund
Stayed: 2-15 Feb 2015<br> <br> Booked and fully paid on 25-01-2016, Full amount and R3000 Deposit paid into FNB account of The Leisure Group (TLG)<br> <br> 1.TLG T&C and Property agent required R2000, but R3000 had to be paid.<br> <br> 2.Apartment left in condition received, agent confirmed 15 Feb 2015 he will give go ahead releasing the funds. <br> <br> 22 Feb 2016 -1st Enquiry, No response received. (7 days)<br> <br> 2 Mar 2016 - 2nd Follow up, response: funds must be refunded by the Property manager, not Leisure Group. (16 Days)<br> <br> 8 Mar 2016- 3rd Follow up, no funds received, Excuse: insufficient banking info provided. Info provided in the same format as TLG invoice (Bank, Acc Name, Bank Account, Branch, Branch Code) Bank's physical address required.(22 Days)<br> <br> 9 Mar 2016-4th inquiry, Excuse: requires my physical address. Info provided<br> <br> 11 Mar received Proof of Payment, date stamp for 12 March day after proof has been received.No Letter head, and a deduction of R270 banking charges, Payment from Standard bank, not the FNB where the funds was deposited.<br> <br> Bank statements today shows R2622 has been received. Additional R 108 deducted (26 Days)<br> <br> Total Losses/deductions = R 378, not taking into account the interest.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2016, 09:56
Non-Refunding Deposit without cause,partial refund
Stayed: 2-15 Feb 2015<br> <br> Booked and fully paid on 25-01-2016, Full amount and R3000 Deposit paid into FNB account of The Leisure Group (TLG)<br> <br> 1.TLG T&C and Property agent required R2000, but R3000 had to be paid.<br> <br> 2.Apartment left in condition received, agent confirmed 15 Feb 2015 he will give go ahead releasing the funds. <br> <br> 22 Feb 2016 -1st Enquiry, No response received. (7 days)<br> <br> 2 Mar 2016 - 2nd Follow up, response: funds must be refunded by the Property manager, not Leisure Group. (16 Days)<br> <br> 8 Mar 2016- 3rd Follow up, no funds received, Excuse: insufficient banking info provided. Info provided in the same format as TLG invoice (Bank, Acc Name, Bank Account, Branch, Branch Code) Bank's physical address required.(22 Days)<br> <br> 9 Mar 2016-4th inquiry, Excuse: requires my physical address. Info provided<br> <br> 11 Mar received Proof of Payment, date stamp for 12 March day after proof has been received.No Letter head, and a deduction of R270 banking charges, Payment from Standard bank, not the FNB where the funds was deposited.<br> <br> Bank statements today shows R2622 has been received. Additional R 108 deducted (26 Days)<br> <br> Total Losses/deductions = R 378, not taking into account the interest.
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2015, 19:14
My Leisure Group cancel booking when in front gate
My Leisure Group coldly cancelled my booking unilaterally when I were at doorstep, flew from another city to Cape Town with old people and young daughter. Even the booking was confirmed by My Leisure Group a day before my arrival.<br> <br> List the shameful breach with all evidences<br> *Morning 9th Aug: booked Nautica 501 via [URL Removed] App (confirmation letter Guaranteed the stay) <br> *Noontime 9th Aug: later soon, a lady from My leisure Group called me for confirmation, and asked my expecting check-in time. (phone log)<br> * 2:07PM 10th August: my family group flew from JHB to CPT. I called My leisure Group for check-in. (phone log), a lady texted me with check-in guy Lucas' cellphone number (SMS).<br> *2:29PM: contacted him by phone call and text, he replied \ ok perfect
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2015, 19:14
My Leisure Group cancel booking when in front gate
My Leisure Group coldly cancelled my booking unilaterally when I were at doorstep, flew from another city to Cape Town with old people and young daughter. Even the booking was confirmed by My Leisure Group a day before my arrival.<br> <br> List the shameful breach with all evidences<br> *Morning 9th Aug: booked Nautica 501 via [URL Removed] App (confirmation letter Guaranteed the stay) <br> *Noontime 9th Aug: later soon, a lady from My leisure Group called me for confirmation, and asked my expecting check-in time. (phone log)<br> * 2:07PM 10th August: my family group flew from JHB to CPT. I called My leisure Group for check-in. (phone log), a lady texted me with check-in guy Lucas' cellphone number (SMS).<br> *2:29PM: contacted him by phone call and text, he replied \ ok perfect
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2015, 20:03
All sorted
Thank you to the management and Candice for sorting out the above issue. Full refund and monies received after about 10 days. <br> <br> An unhappy customer means a loss of profit to that organization and it costs 5 times to create a new customer than it does to retain an existing one!!
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2015, 20:03
All sorted
Thank you to the management and Candice for sorting out the above issue. Full refund and monies received after about 10 days. <br> <br> An unhappy customer means a loss of profit to that organization and it costs 5 times to create a new customer than it does to retain an existing one!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2015, 11:48
Booking accommodation in Cape Town - Beware
i made a booking in January 2015 through My Leisure Group for accommodation at the Icon during the argus ride tour (March 215). This was then cancelled (in writing) a few days later. The cancelation policy is 50% of the deposit plus an additional 5% for admin fees. Not only is this excessive (in my case nearly R3000), but I am now struggling to get any of my deposit back!! <br> Shame on you My Leisure Group, and very poor service from Candice.....all people using this Agencey....beware, and read the fine print!!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2015, 11:48
Booking accommodation in Cape Town - Beware
i made a booking in January 2015 through My Leisure Group for accommodation at the Icon during the argus ride tour (March 215). This was then cancelled (in writing) a few days later. The cancelation policy is 50% of the deposit plus an additional 5% for admin fees. Not only is this excessive (in my case nearly R3000), but I am now struggling to get any of my deposit back!! <br> Shame on you My Leisure Group, and very poor service from Candice.....all people using this Agencey....beware, and read the fine print!!!
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