Wilke van den Berg

Non-Refunding Deposit without cause,partial refund

Stayed: 2-15 Feb 2015<br> <br> Booked and fully paid on 25-01-2016, Full amount and R3000 Deposit paid into FNB account of The Leisure Group (TLG)<br> <br> 1.TLG T&C and Property agent required R2000, but R3000 had to be paid.<br> <br> 2.Apartment left in condition received, agent confirmed 15 Feb 2015 he will give go ahead releasing the funds. <br> <br> 22 Feb 2016 -1st Enquiry, No response received. (7 days)<br> <br> 2 Mar 2016 - 2nd Follow up, response: funds must be refunded by the Property manager, not Leisure Group. (16 Days)<br> <br> 8 Mar 2016- 3rd Follow up, no funds received, Excuse: insufficient banking info provided. Info provided in the same format as TLG invoice (Bank, Acc Name, Bank Account, Branch, Branch Code) Bank's physical address required.(22 Days)<br> <br> 9 Mar 2016-4th inquiry, Excuse: requires my physical address. Info provided<br> <br> 11 Mar received Proof of Payment, date stamp for 12 March day after proof has been received.No Letter head, and a deduction of R270 banking charges, Payment from Standard bank, not the FNB where the funds was deposited.<br> <br> Bank statements today shows R2622 has been received. Additional R 108 deducted (26 Days)<br> <br> Total Losses/deductions = R 378, not taking into account the interest.