M
Mukuru
Claimed Business
M
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mukuru shows a sharply divided customer experience. Named agents like Bruce, Shepherd, and Lelethu earn outstanding praise for resolution and empathy, lifting Customer Service & Professional Guidance (3.5). However, customers describe serious failures around stuck transfers, blocked cards, refund delays, and compliance holds, dragging down Billing & Financial Accuracy (2.0) and Communication & Responsiveness (2.4).
TrustIndex
6.7
Jul '25 - Jun '26
Based on recent customer reviews, Mukuru shows a sharply divided customer experience. Named agents like Bruce, Shepherd, and Lelethu earn outstanding praise for resolution and empathy, lifting Customer Service & Professional Guidance (3.5). However, customers describe serious failures around stuck transfers, blocked cards, refund delays, and compliance holds, dragging down Billing & Financial Accuracy (2.0) and Communication & Responsiveness (2.4).
Mukuru's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name agents like Bruce Msweli, Shepherd Munjari, and Lelethu as exceptional, patient, and proactive. Many describe them as going above and beyond, calling daily until issues are resolved, and providing step by step guidance with empathy and professionalism.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Mukuru Funeral Cover has become one of the most frustrating service providers I have dealt with. Since last year, I have had to constantly call your offices just to get an order number in order to pay my policy. Most of the time I am on the road, and it becomes extremely difficult and inconvenient to keep making calls for something that should be simple and automated. You are providing a service, so why can’t you make payments easier for your clients? Why not simply provide banking details for direct payments or allow a proper debit order system? In this era of technology, customers should not struggle this much just to keep their policies active. To make matters worse, your WhatsApp system does not get updated. It is still showing last year’s orders, which creates even more confusion and inconvenience. I am honestly very disappointed and disgusted by this level of service. Please improve your systems and customer support because clients deserve better.
1 reviews | Active since Jan 2020
Mukuru Funeral Cover has become one of the most frustrating service providers I have dealt with. Since last year, I have had to constantly call your offices just to get an order number in order to pay my policy. Most of the time I am on the road, and it becomes extremely difficult and inconvenient to keep making calls for something that should be simple and automated. You are providing a service, so why can’t you make payments easier for your clients? Why not simply provide banking details for direct payments or allow a proper debit order system? In this era of technology, customers should not struggle this much just to keep their policies active. To make matters worse, your WhatsApp system does not get updated. It is still showing last year’s orders, which creates even more confusion and inconvenience. I am honestly very disappointed and disgusted by this level of service. Please improve your systems and customer support because clients deserve better.
1 reviews | Active since Jan 2020
These guys are the worst, they are not able to process transfers from R10k and above without issues.If you want to send big monies use other alternatives.Angry to core due to their incompetence.Last time i received about R40k plus and requested money be transferred to my hellopaisa acc. And they refused to send proof of payment so that hellopaisa can authenticate the transaction.Recently i made a transaction of $1400 which i paid to mukuru from my hellopaisa acc. And after three days they still tell me they could not locate the money i sent them yet i places a reference number.which is also the order number when made the eft transfer.If you guys havr beef with your competitors leave us consumers out of it.The reason they gaining traction and people moving away from you guys is because of your incompetence.And also do me a favour and delwte me from your database no longer want to have chest pains because of you guys.Now i just paid double due to your incompetence.You are the worst is this game.And your competitors are the best.
1 reviews | Active since Jan 2020
These guys are the worst, they are not able to process transfers from R10k and above without issues.If you want to send big monies use other alternatives.Angry to core due to their incompetence.Last time i received about R40k plus and requested money be transferred to my hellopaisa acc. And they refused to send proof of payment so that hellopaisa can authenticate the transaction.Recently i made a transaction of $1400 which i paid to mukuru from my hellopaisa acc. And after three days they still tell me they could not locate the money i sent them yet i places a reference number.which is also the order number when made the eft transfer.If you guys havr beef with your competitors leave us consumers out of it.The reason they gaining traction and people moving away from you guys is because of your incompetence.And also do me a favour and delwte me from your database no longer want to have chest pains because of you guys.Now i just paid double due to your incompetence.You are the worst is this game.And your competitors are the best.
1 reviews | Active since Jan 2020
Am really happy with the Service l got from Mr Bruce he was calling everyday to confirm if the matter was resolved.am really 😊 Bruce
1 reviews | Active since Jan 2020
Am really happy with the Service l got from Mr Bruce he was calling everyday to confirm if the matter was resolved.am really 😊 Bruce
The most common complaint about Mukuru, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Customers report POPI Act concerns around merged accounts, account hacks with no recovery, opaque compliance holds with no timeframe, and unauthorised debits. Several threaten escalation to the Ombudsman or FSCA, citing a lack of accountability and transparency on Trust, Transparency & Compliance (2.2).
Mukuru has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. Hellopeter has tracked Mukuru across 409 total reviews. How is the TrustIndex calculated? →