Mukuru
2.7|409 reviews
TN
Tapiwanashe N
1 reviews | Active since Member
20 May 2026, 10:41
Mukuru cannot pricess monies above R10k.
These guys are the worst, they are not able to process transfers from R10k and above without issues.If you want to send big monies use other alternatives.Angry to core due to their incompetence.Last time i received about R40k plus and requested money be transferred to my hellopaisa acc. And they refused to send proof of payment so that hellopaisa can authenticate the transaction.Recently i made a transaction of $1400 which i paid to mukuru from my hellopaisa acc. And after three days they still tell me they could not locate the money i sent them yet i places a reference number.which is also the order number when made the eft transfer.If you guys havr beef with your competitors leave us consumers out of it.The reason they gaining traction and people moving away from you guys is because of your incompetence.And also do me a favour and delwte me from your database no longer want to have chest pains because of you guys.Now i just paid double due to your incompetence.You are the worst is this game.And your competitors are the best.
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Replies (1)Mukuru's replyOfficial
20 May 2026, 12:34 Good day, Tapiwanashe.
Thank you for sharing your concerns with us. We sincerely apologise for the frustration and inconvenience you have experienced.
As a remittance service provider, Mukuru follows structured processes for larger transactions to ensure that payments are correctly allocated and verified, which may, on occasion, include requesting proof of payment before funds can be released.
We understand that the delays you experienced were frustrating, especially when trying to move larger amounts, and we acknowledge the impact this had on your overall experience.
Once again, we apologise for your experience and appreciate your feedback.
Kind regards.
Thank you for sharing your concerns with us. We sincerely apologise for the frustration and inconvenience you have experienced.
As a remittance service provider, Mukuru follows structured processes for larger transactions to ensure that payments are correctly allocated and verified, which may, on occasion, include requesting proof of payment before funds can be released.
We understand that the delays you experienced were frustrating, especially when trying to move larger amounts, and we acknowledge the impact this had on your overall experience.
Once again, we apologise for your experience and appreciate your feedback.
Kind regards.
Best regards,
Mukuru's reply20 May 2026, 12:34
Official
Good day, Tapiwanashe.
Thank you for sharing your concerns with us. We sincerely apologise for the frustration and inconvenience you have experienced.
As a remittance service provider, Mukuru follows structured processes for larger transactions to ensure that payments are correctly allocated and verified, which may, on occasion, include requesting proof of payment before funds can be released.
We understand that the delays you experienced were frustrating, especially when trying to move larger amounts, and we acknowledge the impact this had on your overall experience.
Once again, we apologise for your experience and appreciate your feedback.
Kind regards.
Thank you for sharing your concerns with us. We sincerely apologise for the frustration and inconvenience you have experienced.
As a remittance service provider, Mukuru follows structured processes for larger transactions to ensure that payments are correctly allocated and verified, which may, on occasion, include requesting proof of payment before funds can be released.
We understand that the delays you experienced were frustrating, especially when trying to move larger amounts, and we acknowledge the impact this had on your overall experience.
Once again, we apologise for your experience and appreciate your feedback.
Kind regards.
Best regards,