MMU Group
Verified Business
|4.6|149 Reviews (last 12 months)|Responds in 48h 32m
MMU Group
Verified Business
|4.6
149 Reviews (last 12 months)
Responds in 48h 32m
Scores reflect the Overall AI Score for each category
MMU Group
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MMU Group delivers strong front-line sales experiences with consistently named consultants praised for friendliness and patience, but suffers from severe post-sale administrative failures including unpaid trade-in settlements, missing registration documents, and outstanding cashback refunds. Communication breakdowns after the deal closes are the dominant source of customer frustration across multiple branches.
Replied to 100% of negative reviews
Reply time on negative reviews: 47h 51m
TrustIndex
8.4
Ranking
#8
in Repairs & Service
Reply Time
48h 32m
NPS Score
48
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 47h 51m
Sep '25 - Aug '26
Based on recent customer reviews, MMU Group delivers strong front-line sales experiences with consistently named consultants praised for friendliness and patience, but suffers from severe post-sale administrative failures including unpaid trade-in settlements, missing registration documents, and outstanding cashback refunds. Communication breakdowns after the deal closes are the dominant source of customer frustration across multiple branches.
MMU Group's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name specific consultants such as Jacky, Sammy, Rachel Mashaba, Shelbey, Calvin and Lameez as friendly, patient and knowledgeable. Staff are described as going the extra mile, particularly during the sales and handover process across Modimolle, Bela-Bela and Lephalale branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2023
I purchased a vehicle through the MMU Group in Modimolle, and more than a month later, the vehicle that I traded in as part of the transaction has still not been settled. Despite numerous follow-ups and requests for confirmation, I was repeatedly misled and provided with what appeared to be false proof of payment documents. As a result of the outstanding settlement, the finance payment for my traded-in vehicle was deducted from my bank account, which caused several of my debit orders to bounce. Before proceeding with the purchase, I specifically asked for assurance that the trade-in vehicle would be settled before month-end, as I could not afford to have two vehicle finance payments deducted from my account simultaneously. I was unequivocally assured that the settlement would definitely be completed before month-end. Unfortunately, this assurance proved to be false, and I have been left dealing with the financial consequences and unnecessary stress caused by this situation.
1 reviews | Active since Feb 2023
I purchased a vehicle through the MMU Group in Modimolle, and more than a month later, the vehicle that I traded in as part of the transaction has still not been settled. Despite numerous follow-ups and requests for confirmation, I was repeatedly misled and provided with what appeared to be false proof of payment documents. As a result of the outstanding settlement, the finance payment for my traded-in vehicle was deducted from my bank account, which caused several of my debit orders to bounce. Before proceeding with the purchase, I specifically asked for assurance that the trade-in vehicle would be settled before month-end, as I could not afford to have two vehicle finance payments deducted from my account simultaneously. I was unequivocally assured that the settlement would definitely be completed before month-end. Unfortunately, this assurance proved to be false, and I have been left dealing with the financial consequences and unnecessary stress caused by this situation.
1 reviews | Active since Nov 2022
We purchased and paid for the vehicle in cash and advised the dealership in advance of our collection date. Despite this, the car was nowhere near ready when we arrived. Over a month later, we are still waiting for the registration papers. As a result, the car is now sitting in our garage completely unused. We have received promise after promise, yet nothing has materialised. Communication has been extremely poor — calls are not returned, and when we do manage to get through, the staff are dismissive and rude. This has been an incredibly frustrating and disappointing experience from start to finish.
1 reviews | Active since Nov 2022
We purchased and paid for the vehicle in cash and advised the dealership in advance of our collection date. Despite this, the car was nowhere near ready when we arrived. Over a month later, we are still waiting for the registration papers. As a result, the car is now sitting in our garage completely unused. We have received promise after promise, yet nothing has materialised. Communication has been extremely poor — calls are not returned, and when we do manage to get through, the staff are dismissive and rude. This has been an incredibly frustrating and disappointing experience from start to finish.
1 reviews | Active since May 2026
Got good service in Lephalale Friendly sales executives ,from the beginning of my application until we done with the deal everything was perfect Got the good delivery experience am happy
1 reviews | Active since May 2026
Got good service in Lephalale Friendly sales executives ,from the beginning of my application until we done with the deal everything was perfect Got the good delivery experience am happy
1 reviews | Active since May 2026
I am thrilled to share my best experience from MMU Group Lephalale, I've received an excellent services from the Sales Executive, the staff and management, they were so friendly and helpful and my query has been resolved same day.
1 reviews | Active since May 2026
I am thrilled to share my best experience from MMU Group Lephalale, I've received an excellent services from the Sales Executive, the staff and management, they were so friendly and helpful and my query has been resolved same day.
The most common complaint about MMU Group, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. After-sales communication collapses repeatedly. Customers describe unreturned calls, ignored emails, empty promises from named managers including Patience and Irfaan, and being passed between branch and head office with no accountability for registration delays, settlements or refunds.
MMU Group scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.4); their weakest is Communication (2.7). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
MMU Group has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 149 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 47 hours 51 min. Hellopeter has tracked MMU Group across 324 total reviews. How is the TrustIndex calculated? →