The most shocking car-buying experience.

 Dear Patience,Thank you for your response.However, I must place on record that I am still waiting on a meaningful update from you. Your phone is consistently off, and repeated calls go unanswered (for over a week, I must add). This lack of communication is both unacceptable and deeply frustrating.Furthermore, despite a formal letter having been issued by our attorney, not a single representative from MMU Group has responded or provided any clarity on the way forward. This raises serious concerns regarding both your internal processes and your commitment to resolving this matter.You have now exceeded the 21-day period within which this process should reasonably have been completed, and yet there has been no progress or accountability. We have submitted the required documentation multiple times, to various individuals within your organisation. At this stage, it is unclear what is being done with these documents, as it is certainly not being used for the purpose for which it was intended.Kindly treat this matter with the urgency it requires and provide a clear, actionable update without further delay.