MBD

Based on recent customer reviews, MBD is described overwhelmingly negatively, with customers reporting persistent failures across every service dimension. Complaints centre on undelivered paid-up letters after settlement, relentless harassment calls including wrong-number cases, rude and dismissive staff, disputed balances and unauthorised debits, and alleged POPIA and NCA breaches. Customers express deep frustration about damaged credit profiles, ignored emails, and dropped calls when escalating queries.

The most common complaint about MBD, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. Trust, Reliability & Ethics (0.6) is the most damaging theme. Customers repeatedly accuse MBD of harassment, POPIA violations, pursuing prescribed debt, breaking payment agreements, and refusing paid-up letters after settlement. Many describe the firm as a scam and threaten escalation to the NCR, Ombudsman, and Legal Practice Council.

MBD scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Legal Services, compared to the Legal Services industry average of 2.8. Their strongest theme is Pricing & Billing (0.8); their weakest is Trust & Ethics (0.6). The top AI-rated Legal Services business on Hellopeter is Hannes Gouws & Partners Inc (4.6). How is the AI Score calculated? →

MBD has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 446 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 23 hours 20 min. Hellopeter has tracked MBD across 6,925 total reviews. How is the TrustIndex calculated? →