Based on recent customer reviews, Deriv is widely regarded as a user-friendly and reliable trading platform with notably fast withdrawals and low spreads. Customers consistently praise the platform's ease of use and responsive support team. However, a recurring pattern of withdrawal disputes, particularly around payment method restrictions, creates significant frustration for an impacted minority. Trust and reliability scores are strong overall, though isolated incidents of deposit mishandling and account lockouts raise concerns.
Top Strengths:
- •Service Delivery & Quality: Customers consistently describe Deriv as a high-quality, user-friendly platform with low spreads, fast execution, and a wide variety of trading instruments that meet or exceed expectations.
Replied to 71% of negative reviews
Typically takes less than 13 hours 41 min to reply
TrustIndex
7.2
Score
Ranking
#5
in Business & Legal Services
Avg Reply
0.1
Hours
NPS Score
63
Recommended: Very Likely
Replied to 71% of negative reviews
Typically takes less than 13 hours 41 min to reply
May '25 - Apr '26
Recent reviews (190)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Deriv trading platform
So i never had problems depositing with ozow and 1 voucher and just withdraw with ozow but now they just enabled withdrawal with 1 voucher and they are forcing me to withdraw using that, they also back tracked all previous deposits with 1 voucher and because they just enabled it now im being forced to withdraw using that, and not the method im used to or signed up for, the first time it was resolved but now tim being forced to use a different withdraw method even if my account was made before this new feature.
1 reviews | Active since Jan 2020
Deriv trading platform
So i never had problems depositing with ozow and 1 voucher and just withdraw with ozow but now they just enabled withdrawal with 1 voucher and they are forcing me to withdraw using that, they also back tracked all previous deposits with 1 voucher and because they just enabled it now im being forced to withdraw using that, and not the method im used to or signed up for, the first time it was resolved but now tim being forced to use a different withdraw method even if my account was made before this new feature.
1 reviews | Active since Jan 2020
Mrs
Mrs. Bruce Nora (📧 bruce nora 254 (@)gma il.c om) was exactly the help I needed during a very stressful situation. After being s*cam*me*d by a platform that refused withdrawals, I had almost given up hope. She remained patient, supportive, and professional throughout the process. Within 72 hours, my entire balance was restored. She is reliable and truly knows her work. (WEBSITE: TRAZEVAULT.ORG) (WHATS app: +1 (8°7°0) 8=1=0-5=44=2)
1 reviews | Active since Jan 2020
Mrs
Mrs. Bruce Nora (📧 bruce nora 254 (@)gma il.c om) was exactly the help I needed during a very stressful situation. After being s*cam*me*d by a platform that refused withdrawals, I had almost given up hope. She remained patient, supportive, and professional throughout the process. Within 72 hours, my entire balance was restored. She is reliable and truly knows her work. (WEBSITE: TRAZEVAULT.ORG) (WHATS app: +1 (8°7°0) 8=1=0-5=44=2)
1 reviews | Active since Jan 2020
Disappointed
The has been some withdrawal issues twice now, ive been depositing with the current card and withdrawing with the current card for a while now but for some reason they wont process my withdrawals anymore because they want me to withdraw to a card that i no longer use and cancelled a long time ago, so it means just like any other broker Deriv is making the withdrawal process very baf
1 reviews | Active since Jan 2020
Disappointed
The has been some withdrawal issues twice now, ive been depositing with the current card and withdrawing with the current card for a while now but for some reason they wont process my withdrawals anymore because they want me to withdraw to a card that i no longer use and cancelled a long time ago, so it means just like any other broker Deriv is making the withdrawal process very baf
1 reviews | Active since Jan 2020
DERIV IS A ****!! AVOID AT ALL COSTS, PLEASE!!
Don't trust any of the positive reviews here DERIV is a total and utter ****!! If you want the real truth about this broker go look at their community forum the real truth is there everywhere else is invited reviews!! Deriv will ***** your money there's no other way to put it to you PLEASE AVOID THIS BROKER!! ON THE 5th of November I made a deposit to this trading broker... WORST MISTAKE OF MY LIFE!! They closed my account because they claim there's an issue with their processor! Today I receive an email telling me I have to wait 6 months for them to fix their mistake!! What type of BS is that???? Imagine depositing money and being told you'll never again see it for 6 GOD FORSAKEN MONTHS. I go to college and I need that money to pay for rent and get a few groceries. IMAGINE HOW PAINFUL IT IS THAT I HAVE NOTHING TO EAT AND AM GOING TO BE BEHIND ON RENT BECAUSE OF AN ISSUE ON THEIR SIDE???!!! ON TOP OF THAT I NEED TO WAIT 6 MONTHS TO GET MY MONEY BACK. YOU TELL ME IN YOUR RIGHT MIND IS THIS THE RESPONSE OF A COMPANY THAT GIVES A DAMN ABOUT ITS CLIENTS IN ANY WAY SHAPE OR FORM??? 6 MONTHS?? I'VE ALREADY WAITED FOR 4 WEEKS NOW I NEED TO WAIT 6 MONTHS??? I AM SO HEARTBROKEN AND I HAVE ALL THE PROOF OF THIS PLEASE AVOID THIS BROKER BY ANY AND ALL MEANS!!! ALSO DON'T BELIEVE ALL REVIEWS IF YOU WANT THE TRUTH ABOUT HOW THIS COMPANY TREATS ITS CLIENTS GO LOOK AT THEIR COMMUNITY FORUM
1 reviews | Active since Jan 2020
DERIV IS A ****!! AVOID AT ALL COSTS, PLEASE!!
Don't trust any of the positive reviews here DERIV is a total and utter ****!! If you want the real truth about this broker go look at their community forum the real truth is there everywhere else is invited reviews!! Deriv will ***** your money there's no other way to put it to you PLEASE AVOID THIS BROKER!! ON THE 5th of November I made a deposit to this trading broker... WORST MISTAKE OF MY LIFE!! They closed my account because they claim there's an issue with their processor! Today I receive an email telling me I have to wait 6 months for them to fix their mistake!! What type of BS is that???? Imagine depositing money and being told you'll never again see it for 6 GOD FORSAKEN MONTHS. I go to college and I need that money to pay for rent and get a few groceries. IMAGINE HOW PAINFUL IT IS THAT I HAVE NOTHING TO EAT AND AM GOING TO BE BEHIND ON RENT BECAUSE OF AN ISSUE ON THEIR SIDE???!!! ON TOP OF THAT I NEED TO WAIT 6 MONTHS TO GET MY MONEY BACK. YOU TELL ME IN YOUR RIGHT MIND IS THIS THE RESPONSE OF A COMPANY THAT GIVES A DAMN ABOUT ITS CLIENTS IN ANY WAY SHAPE OR FORM??? 6 MONTHS?? I'VE ALREADY WAITED FOR 4 WEEKS NOW I NEED TO WAIT 6 MONTHS??? I AM SO HEARTBROKEN AND I HAVE ALL THE PROOF OF THIS PLEASE AVOID THIS BROKER BY ANY AND ALL MEANS!!! ALSO DON'T BELIEVE ALL REVIEWS IF YOU WANT THE TRUTH ABOUT HOW THIS COMPANY TREATS ITS CLIENTS GO LOOK AT THEIR COMMUNITY FORUM
1 reviews | Active since Jan 2020
The broker is good
The broker is good. Only the withdrawals takes a bit too long. Otherwise I don't have any problems. That's why I gave a 4 star rating. If the withdrawals were instant I could have given 5 stars