ML
Max Law Credit Legal
Verified Business
ML
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Max Law Credit Legal receives strong praise for individual consultants who patiently explain credit processes, alongside serious complaints from customers struggling to cancel debit orders or obtain refunds. Sentiment is sharply polarised: positive experiences centre on named agents like Ivy, Terrance, and Katlego, while negative reviews focus on unreachable support lines and unresolved billing disputes after cancellation requests.
TrustIndex
7.3
Ranking
#3
in Legal Services
NPS Score
5
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Max Law Credit Legal receives strong praise for individual consultants who patiently explain credit processes, alongside serious complaints from customers struggling to cancel debit orders or obtain refunds. Sentiment is sharply polarised: positive experiences centre on named agents like Ivy, Terrance, and Katlego, while negative reviews focus on unreachable support lines and unresolved billing disputes after cancellation requests.
Max Law Credit Legal's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Staff Professionalism & Expertise (4.3). Customers repeatedly name agents such as Ivy, Terrance, Katlego Baloyi, Gladys Kgomo, and Athule Jama as patient, knowledgeable, and professional, taking time to explain credit processes clearly and making clients feel supported and respected throughout.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I've reached out to Max law on the provided contact information to no response to date. I can't get a hold of your contact center and no process of how you will assist me has been provided. Please call me ASAP! If you are not able to assist as promised, please refund my money and cancel your debit order. You called me offering services, I didn't call you.
1 reviews | Active since Jan 2020
I've reached out to Max law on the provided contact information to no response to date. I can't get a hold of your contact center and no process of how you will assist me has been provided. Please call me ASAP! If you are not able to assist as promised, please refund my money and cancel your debit order. You called me offering services, I didn't call you.
1 reviews | Active since Jan 2020
My experience with MaxLaw was extremely concerning and left me feeling uneasy throughout the process. From the beginning, everything felt rushed and there was pressure to proceed quickly without giving me enough time to properly consider things or do my own research. After reading multiple reviews and trying to verify information independently, I became uncomfortable with the legitimacy and professionalism of the operation. I personally went to the address listed on their website to speak to someone directly, only to discover that there was no actual office operating there as advertised. This immediately raised serious red flags for me. I also attempted numerous times to contact them telephonically and requested callbacks throughout the day, but received no response. Emails regarding my withdrawal of interest also went unanswered despite it still being within the relevant cooling-off period. Based on my personal experience, I would strongly advise others to do thorough research, verify all information independently, and proceed with caution before sharing personal information or signing any documentation. I am still awaiting on a phone call from them.
1 reviews | Active since Jan 2020
My experience with MaxLaw was extremely concerning and left me feeling uneasy throughout the process. From the beginning, everything felt rushed and there was pressure to proceed quickly without giving me enough time to properly consider things or do my own research. After reading multiple reviews and trying to verify information independently, I became uncomfortable with the legitimacy and professionalism of the operation. I personally went to the address listed on their website to speak to someone directly, only to discover that there was no actual office operating there as advertised. This immediately raised serious red flags for me. I also attempted numerous times to contact them telephonically and requested callbacks throughout the day, but received no response. Emails regarding my withdrawal of interest also went unanswered despite it still being within the relevant cooling-off period. Based on my personal experience, I would strongly advise others to do thorough research, verify all information independently, and proceed with caution before sharing personal information or signing any documentation. I am still awaiting on a phone call from them.
1 reviews | Active since Jan 2020
Spoke to this lady called Mantombie from centurion, she was kind and lovely and mentioned that the money will be paid for 3 months, also not only that but thanks to maxlaw for their service is outstanding, thanks to Bonginkosi for helping me to approve my mandate after he verified me . They deserve flowers
1 reviews | Active since Jan 2020
Spoke to this lady called Mantombie from centurion, she was kind and lovely and mentioned that the money will be paid for 3 months, also not only that but thanks to maxlaw for their service is outstanding, thanks to Bonginkosi for helping me to approve my mandate after he verified me . They deserve flowers
1 reviews | Active since Jan 2020
Absolutely amazing service from the Centurion branch, Thandolwethu was professional, friendly, and made the entire experience smooth and stress-free from start to finish. Great verification by Bonginkosi
1 reviews | Active since Jan 2020
Absolutely amazing service from the Centurion branch, Thandolwethu was professional, friendly, and made the entire experience smooth and stress-free from start to finish. Great verification by Bonginkosi
1 reviews | Active since Jan 2020
Good day, MaxLaw I currently am not getting any services from you, but you guys gave debited my account for the second month, please note this is unacceptable and I don't want to have anything to do with this company, please note I have emailed and have not received a response I have called the numbers on your website calls get cut, so I need one of your staff to contact me for cancelling whatever policy or what you are deducting the money for.
1 reviews | Active since Jan 2020
Good day, MaxLaw I currently am not getting any services from you, but you guys gave debited my account for the second month, please note this is unacceptable and I don't want to have anything to do with this company, please note I have emailed and have not received a response I have called the numbers on your website calls get cut, so I need one of your staff to contact me for cancelling whatever policy or what you are deducting the money for.
1 reviews | Active since Jan 2020
Good customer service, Bonginkosi from Gauteng North good work, you are so kind and understanding. I finished the application yesterday and now just waiting for your feedbacks. Thank you.
The most common complaint about Max Law Credit Legal, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.6). Negative reviewers describe calls being cut, emails ignored, WhatsApp messages bluetricked, and receptionists promising callbacks that never materialise. Positive reviewers praise proactive updates from specific agents, but complaints centre on post-sale unreachability.
Max Law Credit Legal scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Legal Services, compared to the Legal Services industry average of 2.8. Their strongest theme is Staff Expertise (4.3); their weakest is Pricing & Billing (2.4). The top AI-rated Legal Services business on Hellopeter is Hannes Gouws & Partners Inc (4.6). How is the AI Score calculated? →
Max Law Credit Legal has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 72 reviews in the last 12 months. Hellopeter has tracked Max Law Credit Legal across 455 total reviews. How is the TrustIndex calculated? →