Libcare Medical Scheme
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Libcare Medical Scheme
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 12:29
Unresponsive, unfair and unacceptable
DISCOVERY HEALTH: UNRESPONSIVE, UNFAIR, AND UNACCEPTABLE. By a former member who was left unprotected when it mattered most. On 28 April 2026, I formally cancelled my Discovery Health Medical Aid with immediate effect. I have dependants. We were already suspended due to a delayed debit order. *Why did I cancel?* Before the suspension, I contacted Discovery multiple times — phone calls and emails — pleading for banking details so I could make a manual payment. I explained there would be insufficient funds on debit order day. _No one assisted me. No one called back. No one sent banking details._ The result? My family and I were suspended. We had *zero medical cover*. If my children, my partner, or I had a medical emergency, we would have been turned away. This is after I actively tried to pay them. Only _after_ we were suspended did Discovery representatives suddenly have the nerve to call me repeatedly. Too late. The damage was done. The trust was broken. *And now, the final insult:* After submitting my immediate cancellation on 28 April 2026, Discovery sent me an SMS stating they will deduct my premium on 2 May 2026 and “uplift the suspension.” For what reason should I allow this? 1. *I cancelled with immediate effect.* I do not consent to reinstatement. 2. *No service was rendered for April 2026.* My family was suspended the entire month. Legally, you cannot charge for a service you did not provide. 3. *You ignored my attempts to pay.* You created the suspension through lack of communication, then want to debit me to fix it? That is cruel and unfair. *Discovery, read this clearly:* I am a severely hurt daughter who lost her father not long ago. My financial situation is a rollercoaster because my employment contract is ending. I have two children to feed and rent to pay. I have explained this to your agents. I have sent many emails. Nobody has reached out with a solution. So I am begging you: *Do NOT touch my bank account on 2 May.* Do NOT be unfair and cruel. Do NOT take advantage of someone in grief. Honor my decision. Cancel all ties going forward. Leave me alone. *To the public & Council for Medical Schemes:* Is this how we treat members? Is this Treating Customers Fairly? I followed procedure. I tried to pay. I was left without cover. I cancelled. Now Discovery wants to force a deduction against my will, for a month where we had no cover. I have already instructed my bank to block all Discovery debit orders. I will be lodging a formal complaint with the Council for Medical Schemes. Discovery Health — you market yourselves as protectors. But you left my family unprotected, ignored me when I reached out, and now you won’t let me go. That is not healthcare. That is exploitation.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 12:29
Unresponsive, unfair and unacceptable
DISCOVERY HEALTH: UNRESPONSIVE, UNFAIR, AND UNACCEPTABLE. By a former member who was left unprotected when it mattered most. On 28 April 2026, I formally cancelled my Discovery Health Medical Aid with immediate effect. I have dependants. We were already suspended due to a delayed debit order. *Why did I cancel?* Before the suspension, I contacted Discovery multiple times — phone calls and emails — pleading for banking details so I could make a manual payment. I explained there would be insufficient funds on debit order day. _No one assisted me. No one called back. No one sent banking details._ The result? My family and I were suspended. We had *zero medical cover*. If my children, my partner, or I had a medical emergency, we would have been turned away. This is after I actively tried to pay them. Only _after_ we were suspended did Discovery representatives suddenly have the nerve to call me repeatedly. Too late. The damage was done. The trust was broken. *And now, the final insult:* After submitting my immediate cancellation on 28 April 2026, Discovery sent me an SMS stating they will deduct my premium on 2 May 2026 and “uplift the suspension.” For what reason should I allow this? 1. *I cancelled with immediate effect.* I do not consent to reinstatement. 2. *No service was rendered for April 2026.* My family was suspended the entire month. Legally, you cannot charge for a service you did not provide. 3. *You ignored my attempts to pay.* You created the suspension through lack of communication, then want to debit me to fix it? That is cruel and unfair. *Discovery, read this clearly:* I am a severely hurt daughter who lost her father not long ago. My financial situation is a rollercoaster because my employment contract is ending. I have two children to feed and rent to pay. I have explained this to your agents. I have sent many emails. Nobody has reached out with a solution. So I am begging you: *Do NOT touch my bank account on 2 May.* Do NOT be unfair and cruel. Do NOT take advantage of someone in grief. Honor my decision. Cancel all ties going forward. Leave me alone. *To the public & Council for Medical Schemes:* Is this how we treat members? Is this Treating Customers Fairly? I followed procedure. I tried to pay. I was left without cover. I cancelled. Now Discovery wants to force a deduction against my will, for a month where we had no cover. I have already instructed my bank to block all Discovery debit orders. I will be lodging a formal complaint with the Council for Medical Schemes. Discovery Health — you market yourselves as protectors. But you left my family unprotected, ignored me when I reached out, and now you won’t let me go. That is not healthcare. That is exploitation.
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2025, 09:27
Difficulties dealing with OH PMB department
Libcare's OH PMB department keeps thinking of new excuses not to authorise take-home consumables after my 7 week old baby's month long stay in NICU. It's impossible to contact this department telephonically and e-mails to them are continuously responded to with the same generic copy and paste answers, requesting information already submitted previously. Ever since Discovery Health took over the administration of Libcare Medical Scheme every administrative query has become an uphill battle!
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2025, 09:27
Difficulties dealing with OH PMB department
Libcare's OH PMB department keeps thinking of new excuses not to authorise take-home consumables after my 7 week old baby's month long stay in NICU. It's impossible to contact this department telephonically and e-mails to them are continuously responded to with the same generic copy and paste answers, requesting information already submitted previously. Ever since Discovery Health took over the administration of Libcare Medical Scheme every administrative query has become an uphill battle!
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2024, 04:40
No response for pre authorisation
My self and my doctor have had over 20 follows-ups with Libcare over a two month period and they simply don’t respond. My doctor has filled in all the necessary documentation and motivation, but Libcare does not acknowledge. The contact agents make promises to call back, but never do. I have written to the Principle Officer Tracey Unser who is as useless, with no acknowledge of numerous follow-ups. They are happy to take my monthly contribution to pay their own salaries though. Its seems that a complaint to the CMS is the only way to get them to do their jobs.
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2024, 04:40
No response for pre authorisation
My self and my doctor have had over 20 follows-ups with Libcare over a two month period and they simply don’t respond. My doctor has filled in all the necessary documentation and motivation, but Libcare does not acknowledge. The contact agents make promises to call back, but never do. I have written to the Principle Officer Tracey Unser who is as useless, with no acknowledge of numerous follow-ups. They are happy to take my monthly contribution to pay their own salaries though. Its seems that a complaint to the CMS is the only way to get them to do their jobs.
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Anonymous
1 reviews | Active since Jan 2020
27 Sept 2024, 08:34
WORSE SERVICE
I SEND AN EMAIL ON THE 28/08/2024 FOR CLAIM TO BE LOADED AND PROCESSED I CALLED ON THE 13/09/2024 AND I WAS TOLD CLAIM STILL NOT LOADED TODAY I CHECK ON THE MEDICAL AID WEBSITE AND IT IS STILL NOT THERE I WANT THIS MATTER SORTED AS SOON AS POSSIBLE I WANT FEEDBACK BY CLOSE OF BUSINESS TODAY Your reference number is 10571150594 Your reference number is 10571149002 Your reference number is 10571149952 Your reference number is 10571159042
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Anonymous
1 reviews | Active since Jan 2020
27 Sept 2024, 08:34
WORSE SERVICE
I SEND AN EMAIL ON THE 28/08/2024 FOR CLAIM TO BE LOADED AND PROCESSED I CALLED ON THE 13/09/2024 AND I WAS TOLD CLAIM STILL NOT LOADED TODAY I CHECK ON THE MEDICAL AID WEBSITE AND IT IS STILL NOT THERE I WANT THIS MATTER SORTED AS SOON AS POSSIBLE I WANT FEEDBACK BY CLOSE OF BUSINESS TODAY Your reference number is 10571150594 Your reference number is 10571149002 Your reference number is 10571149952 Your reference number is 10571159042
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Anonymous
1 reviews | Active since Jan 2020
23 Sept 2024, 09:26
The worst medical scheme: LIBCARE
In June this year, I called Libcare medical scheme to find out if they cover circumcision and they confirmed that it will be covered and that authorisation needed to be obtained. The urologist requested authorisation and waited for approval without any luck. Libcare then requested medical records from the urologist and my GP more than once which they gladly provided and they used my savings account to cover these costs, yet they were the ones wanting this information. No feedback was received until I received an email in July from Libcare telling me that the review committee will be discussing my case on the 28th of August and feedback will be provided. No feedback was provided until I reached out early September to ask what was the hold up. Today, the 23rd of September I get an email from Libcare that the review team is still discussing my case. This is 4months later for a mere circumcision which I got confirmation that it will be covered and my Doctors submitted the relevant documents to ensure cover. In all the medical schemes I've been in and worked for, never have I experienced such incompetence and disregard for members of their scheme. Good thing that it is a closed scheme because it would crumble as an open scheme. The WORST medical scheme ever. Someone who knows what they are doing should reach out and resolve this mess. All the details are sitting with Rosanna in standards department and the authorisatio team Linah and Robyn are well aware of this. Shocking and Disgusting service for this medical scheme!!! They don't even have a complaints mailbox, because they know how useless they are.
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Anonymous
1 reviews | Active since Jan 2020
23 Sept 2024, 09:26
The worst medical scheme: LIBCARE
In June this year, I called Libcare medical scheme to find out if they cover circumcision and they confirmed that it will be covered and that authorisation needed to be obtained. The urologist requested authorisation and waited for approval without any luck. Libcare then requested medical records from the urologist and my GP more than once which they gladly provided and they used my savings account to cover these costs, yet they were the ones wanting this information. No feedback was received until I received an email in July from Libcare telling me that the review committee will be discussing my case on the 28th of August and feedback will be provided. No feedback was provided until I reached out early September to ask what was the hold up. Today, the 23rd of September I get an email from Libcare that the review team is still discussing my case. This is 4months later for a mere circumcision which I got confirmation that it will be covered and my Doctors submitted the relevant documents to ensure cover. In all the medical schemes I've been in and worked for, never have I experienced such incompetence and disregard for members of their scheme. Good thing that it is a closed scheme because it would crumble as an open scheme. The WORST medical scheme ever. Someone who knows what they are doing should reach out and resolve this mess. All the details are sitting with Rosanna in standards department and the authorisatio team Linah and Robyn are well aware of this. Shocking and Disgusting service for this medical scheme!!! They don't even have a complaints mailbox, because they know how useless they are.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2024, 04:04
Poor service
Extremely poor experience, been struggling to get a hold of the call the centre whole week in order to speak a agent or supervisor on our medical aid premium that has double up in price to last year premium...
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2023, 10:45
Admin hurdles do not encourage chronic medication adherence
I don't know why an employer medical scheme (that I have no choice to be a member of) makes simple things so needlessly complicated. I am on chronic medication, approved to pay from the chronic benefit. The type and dosage of this medication hasn't changed in over 4 years. I need an extra supply since I will be travelling abroad, and will miss a refill date. One would think this is a relatively easy ask, and at most they'd need proof I was travelling. Last year when I needed this, I tried 2 days before departing- the pharmacy were not successful, so I had to end up paying for myself. The pharmacist explained I should have contacted the scheme a few days before, and it shouldn't be a difficult thing to obtain, as this is a relatively common requirement for people on chronic treatment. I thought requesting this 8 days before travel this time around ought to be adequate. But no, Libcare requires needs one to fill out a form that confirms information the Scheme already has, and also need to confirm in writing I will not be leaving the scheme (despite providing proof of my return flight). Thereafter, it can take up to 14 "working" days to revert with a response. All to get a few extra days of medication.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2023, 10:45
Admin hurdles do not encourage chronic medication adherence
I don't know why an employer medical scheme (that I have no choice to be a member of) makes simple things so needlessly complicated. I am on chronic medication, approved to pay from the chronic benefit. The type and dosage of this medication hasn't changed in over 4 years. I need an extra supply since I will be travelling abroad, and will miss a refill date. One would think this is a relatively easy ask, and at most they'd need proof I was travelling. Last year when I needed this, I tried 2 days before departing- the pharmacy were not successful, so I had to end up paying for myself. The pharmacist explained I should have contacted the scheme a few days before, and it shouldn't be a difficult thing to obtain, as this is a relatively common requirement for people on chronic treatment. I thought requesting this 8 days before travel this time around ought to be adequate. But no, Libcare requires needs one to fill out a form that confirms information the Scheme already has, and also need to confirm in writing I will not be leaving the scheme (despite providing proof of my return flight). Thereafter, it can take up to 14 "working" days to revert with a response. All to get a few extra days of medication.
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Anonymous
1 reviews | Active since Jan 2020
23 Nov 2023, 06:45
tired about embaras*****t
since 2023 i never got my chronic medication from this medical,i was always turned away ,and 2022 i was serviced nicely ,and when i ask my doctor discover is paying the blood test from my medical saving ,that is why my savings is gone ,now its been 3 month i don t have medication but i am debited each month for medical aid ,i was so embarrased cause i was turned away for the 3 rd time at the pharmacy,i think its the right time to leave this medical aid discovery was good before now its worse
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Anonymous
1 reviews | Active since Jan 2020
23 Nov 2023, 06:45
tired about embaras*****t
since 2023 i never got my chronic medication from this medical,i was always turned away ,and 2022 i was serviced nicely ,and when i ask my doctor discover is paying the blood test from my medical saving ,that is why my savings is gone ,now its been 3 month i don t have medication but i am debited each month for medical aid ,i was so embarrased cause i was turned away for the 3 rd time at the pharmacy,i think its the right time to leave this medical aid discovery was good before now its worse
0
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