Unresponsive, unfair and unacceptable

DISCOVERY HEALTH: UNRESPONSIVE, UNFAIR, AND UNACCEPTABLE. By a former member who was left unprotected when it mattered most. On 28 April 2026, I formally cancelled my Discovery Health Medical Aid with immediate effect. I have dependants. We were already suspended due to a delayed debit order.

*Why did I cancel?* Before the suspension, I contacted Discovery multiple times — phone calls and emails — pleading for banking details so I could make a manual payment. I explained there would be insufficient funds on debit order day. _No one assisted me. No one called back. No one sent banking details._

The result? My family and I were suspended. We had *zero medical cover*. If my children, my partner, or I had a medical emergency, we would have been turned away. This is after I actively tried to pay them. Only _after_ we were suspended did Discovery representatives suddenly have the nerve to call me repeatedly. Too late. The damage was done. The trust was broken. *And now, the final insult:* After submitting my immediate cancellation on 28 April 2026, Discovery sent me an SMS stating they will deduct my premium on 2 May 2026 and “uplift the suspension.”

For what reason should I allow this?

1. *I cancelled with immediate effect.* I do not consent to reinstatement. 2. *No service was rendered for April 2026.* My family was suspended the entire month. Legally, you cannot charge for a service you did not provide. 3. *You ignored my attempts to pay.* You created the suspension through lack of communication, then want to debit me to fix it? That is cruel and unfair.

*Discovery, read this clearly:* I am a severely hurt daughter who lost her father not long ago. My financial situation is a rollercoaster because my employment contract is ending. I have two children to feed and rent to pay. I have explained this to your agents. I have sent many emails. Nobody has reached out with a solution.

So I am begging you: *Do NOT touch my bank account on 2 May.* Do NOT be unfair and cruel. Do NOT take advantage of someone in grief.

Honor my decision. Cancel all ties going forward. Leave me alone.

*To the public & Council for Medical Schemes:* Is this how we treat members? Is this Treating Customers Fairly? I followed procedure. I tried to pay. I was left without cover. I cancelled. Now Discovery wants to force a deduction against my will, for a month where we had no cover.

I have already instructed my bank to block all Discovery debit orders. I will be lodging a formal complaint with the Council for Medical Schemes.

Discovery Health — you market yourselves as protectors. But you left my family unprotected, ignored me when I reached out, and now you won’t let me go.

That is not healthcare. That is exploitation.