MM
Manshil M
Active since Sep 2012
15
Reviews
0
Industries
Reviews
15 reviews30 months ago
Admin hurdles do not encourage chronic medication adherence
I don't know why an employer medical scheme (that I have no choice to be a member of) makes simple things so needlessly complicated. I am on chronic medication, approved to pay from the chronic benefit. The type and dosage of this medication hasn't changed in over 4 years. I need an extra supply since I will be travelling abroad, and will miss a refill date. One would think this is a relatively easy ask, and at most they'd need proof I was travelling. Last year when I needed this, I tried 2 days before departing- the pharmacy were not successful, so I had to end up paying for myself. The pharmacist explained I should have contacted the scheme a few days before, and it shouldn't be a difficult thing to obtain, as this is a relatively common requirement for people on chronic treatment. I thought requesting this 8 days before travel this time around ought to be adequate. But no, Libcare requires needs one to fill out a form that confirms information the Scheme already has, and also need to confirm in writing I will not be leaving the scheme (despite providing proof of my return flight). Thereafter, it can take up to 14 "working" days to revert with a response. All to get a few extra days of medication.
0 replies
34 months ago
Poor service- fault DQ track unit and lack of promised follow up
I have had my vehicle insured with Discovery since purchase in 2021. It's my primary vehicle, which is still under manufacturer warranty.Recently it would not start, and was towed to Toyota. Their analysis showed the battery was drained by the Discovery tracker unit. This is the same issue that I experienced on two other vehicles no longer insured on Discovery. At the time, it was described as a fault of the tracker unit, and was explained there wasn't a way I could have prevented it.On reporting this last Thursday, the Discovery Insure consultant told me to expect a call from C-track the next morning. I received an automatic email asking me to make ana DQ Track appointment. But, the consultant assured me that I was not to do anything else except wait to be caled, since he acknowledged that the car would not start, and this was extremely urgent. By Friday afternoon I'd still not heard anything. So, I called back. The consultant I spoke to said she'd have to talk to the person who previously assisted me, and I would get called back. It's now Monday afternoon, my car is still undriveable, and I've not had any feedback from Discovery.I've gone ahead and made an appointment the DQ track appointment (3 days from now), but I'm really irked that: 1. There is a recurring faults with these tracker units that result in me being unable to use my vehicles, and damaging a perfectly good battery (and potentially other components?) 2. It takes upwards of 20 minutes on each call to Discovery to get through and explain the issue, only to receive false feedback that I will be called to get assistance. A waste of my valuable time.
1 reply
66 months ago
Good experience selling a vehicle
Very rare opportunity to write a positive review on this site. I found the whole process of selling a vehicle to be very efficient and user-friendly. Thank you to Rudie and Keagan from Cape Town for their assistance.
1 reply
67 months ago
Poor quality vehicles on sale, shoddy workshop that carries out life-threatening repairs, substandard after-sales customer service
Take your business elsewhere if you can, or risk compromising your safety, and wasting much time and money. From the point of advertising the demo vehicle (as a gift for my father) in January 2020 CMH Kempster Ford Umgeni displayed their incredulous ineptitude at every possible juncture: false advertising, selling vehicles with visible and serious concealed defects, being unable to carry out basic administrative requirements related to a sale, substandard workshop operations including poor repair quality, and little willingness to offer quality and effective after-sales service. • False advertising: advertising a vehicle at approx. 5000km on the odometer, vs. it actually having done close to 14 000km • Visible, fixable defects: The vehicle had bodywork damages on collection, that the dealership refused to attend to • Inability to carry out basic administrative requirements: despite paying all required fees, and following all instructions, the vehicle’s registration was never done. • Concealed defects with consequential catastrophic mechanical consequences: not even 2 days of driving the vehicle, the temperature gauge was found to be inoperable. Ford was informed immediately- this happened to be on a Friday. My father was instructed to drive the vehicle to Ford for assessment on the upcoming Monday. During the course of that weekend, a stray cat somehow made its way into the engine compartment, and the consequent damage resulted in coolant loss, and engine overheating. This first became apparent when the vehicle completely stalled, after which my father immediately contacted Ford and had the vehicle towed for assessment. • Substandard workshop operations: The workshop felt that the entire engine required replacing, and didn’t think any portion fell within the warranty. The initial repair estimate was close to R120k. After much delay on the insurance’s side, they ruled my father was responsible for causing the damage to the vehicle because he allegedly stated he continued driving it after the engine temperature-warning lamp went on (this was subsequently disproven). • On requesting the workshop manager’s assistance to get information to assist with the insurance case we got no assistance. This same workshop manager subsequently was fired or resigned without warning, and afterwards this became an excuse for being further unable to assist us because of “new management”. The workshop subsequently disposed of all supposed parts that were removed without consulting us first- making it impossible to validate certain pre-existing issues or that they were actually replaced. • Shockingly poor quality repairs: Whilst taking on the insurer through the Ombudsman, I elected to pay for the repair in cash. We finally collected the vehicle in October when I used it drive my father’s belongings as we were relocating him to live with us in Cape Town. Less than a day on the road, I broke down in a deserted road in rural Eastern Cape. Several hours later, at the nearest Ford workshop, it turns out that a small clip was missing from the fuel pipe, causing a full tank of diesel to spray out. The formal assessment of that independent Ford workshop was that this could only have happened due to negligence of CMH Kempster Ford Umgeni. Negligence which could have potentially cost me my life, but- no thanks to Kempster Ford- in the end only resulted in me losing precious hours and needing to pay for the repair and fuel out of my pocket • Questionable vehicle service standards: we requested the vehicle to get its 15 000 km service whilst in the workshop. On receiving the vehicle, there was no record of this on the service book. Thereafter, their only remedy was to send something on email anyone could doctor…still no stamp in the service book. • Poor after-sales service: I would say that whilst it wouldn’t have solved the major problems, better service from their staff might have made a small difference. Nonetheless, they are inefficient, unresponsive and surly. The person installed to facilitate this was the salesperson we initially dealt with, even after we questioned why a salesperson should manage the repair and other subsequent issues. On actually pressing this person for accountability and answers, I was basically told it wasn’t his job. The Dealer Principal first claimed ignorance on the issues, then promised to return with feedback several times with no further word. On pursuing this through the Customer Relations Manager, we get cursory feedback on some issues, no engagement on the more serious ones, and then are completely ignored. In the end Kempster Ford eventually ensured the vehicle registration was completed (itself not a seamless endeavor), and finally got reimbursed for the cost of the fuel pipe repair and lost fuel, as well as the traffic fine…they have demonstrated all they are willing to do is the less than the bare minimum. I’m sure they might have some satisfied clients, but I would contend this is more coincidence than as a result of running a quality operation.
0 replies
67 months ago
Take your business elsewhere, or risk wasting time, money and endangering your life
Take your business elsewhere if you can, or risk compromising your safety, and wasting much time and money. From the point of advertising the demo vehicle (as a gift for my father) in January 2020 CMH Kempster Ford Umgeni displayed their incredulous ineptitude at every possible juncture: false advertising, selling vehicles with visible and serious concealed defects, being unable to carry out basic administrative requirements related to a sale, substandard workshop operations including poor repair quality, and little willingness to offer quality and effective after-sales service. • False advertising: advertising a vehicle at approx. 5000km on the odometer, vs. it actually having done close to 14 000km • Visible, fixable defects: The vehicle had bodywork damages on collection, that the dealership refused to attend to • Inability to carry out basic administrative requirements: despite paying all required fees, and following all instructions, the vehicle’s registration was never done. • Concealed defects with consequential catastrophic mechanical consequences: not even 2 days of driving the vehicle, the temperature gauge was found to be inoperable. Ford was informed immediately- this happened to be on a Friday. My father was instructed to drive the vehicle to Ford for assessment on the upcoming Monday. During the course of that weekend, a stray cat somehow made its way into the engine compartment, and the consequent damage resulted in coolant loss, and engine overheating. This first became apparent when the vehicle completely stalled, after which my father immediately contacted Ford and had the vehicle towed for assessment. • Substandard workshop operations: The workshop felt that the entire engine required replacing, and didn’t think any portion fell within the warranty. The initial repair estimate was close to R120k. After much delay on the insurance’s side, they ruled my father was responsible for causing the damage to the vehicle because he allegedly stated he continued driving it after the engine temperature-warning lamp went on (this was subsequently disproven). • On requesting the workshop manager’s assistance to get information to assist with the insurance case we got no assistance. This same workshop manager subsequently was fired or resigned without warning, and afterwards this became an excuse for being further unable to assist us because of “new management”. The workshop subsequently disposed of all supposed parts that were removed without consulting us first- making it impossible to validate certain pre-existing issues or that they were actually replaced. • Shockingly poor quality repairs: Whilst taking on the insurer through the Ombudsman, I elected to pay for the repair in cash. We finally collected the vehicle in October when I used it drive my father’s belongings as we were relocating him to live with us in Cape Town. Less than a day on the road, I broke down in a deserted road in rural Eastern Cape. Several hours later, at the nearest Ford workshop, it turns out that a small clip was missing from the fuel pipe, causing a full tank of diesel to spray out. The formal assessment of that independent Ford workshop was that this could only have happened due to negligence of CMH Kempster Ford Umgeni. Negligence which could have potentially cost me my life, but- no thanks to Kempster Ford- in the end only resulted in me losing precious hours and needing to pay for the repair and fuel out of my pocket • Questionable vehicle service standards: we requested the vehicle to get its 15 000 km service whilst in the workshop. On receiving the vehicle, there was no record of this on the service book. Thereafter, their only remedy was to send something on email anyone could doctor…still no stamp in the service book. • Poor after-sales service: I would say that whilst it wouldn’t have solved the major problems, better service from their staff might have made a small difference. Nonetheless, they are inefficient, unresponsive and surly. The person installed to facilitate this was the salesperson we initially dealt with, even after we questioned why a salesperson should manage the repair and other subsequent issues. On actually pressing this person for accountability and answers, I was basically told it wasn’t his job. The Dealer Principal first claimed ignorance on the issues, then promised to return with feedback several times with no further word. On pursuing this through the Customer Relations Manager, we get cursory feedback on some issues, no engagement on the more serious ones, and then are completely ignored. In the end Kempster Ford eventually ensured the vehicle registration was completed (itself not a seamless endeavor), and finally got reimbursed for the cost of the fuel pipe repair and lost fuel, as well as the traffic fine…they have demonstrated all they are willing to do is the less than the bare minimum. I’m sure they might have some satisfied clients, but I would contend this is more coincidence than as a result of running a quality operation.
0 replies
71 months ago
Telkom is the worst service provider in SA
Telkom has the worst after-sales service of any SA service provider. After waiting for ages, it's impossible to get anyone to assist in person/ telephonically. I have a mobile data contract. Each month my carried over data expires, because I can't use it. Your system keeps insisting I have to purchase a bundle or connect at OOB rates to stay online. It's not a coverage issue, a device issue, or settings issue. This makes working remotely nearly impossible. The Telkom website literally ONLY says to dial 081180 for assistance with Mobile products. After being on hold for 30+ minutes, the Telkom consultant that answers insists that 081180 is the number for prepaid support, and contract mobile data support can only be via 081189 (even after I point out that the website doesn't say this anywhere). When dialling that, there's an auto-prompt to enter a "unique authentication code"- except, where does one get that code from?! Just another new low to your terrible service...
0 replies
76 months ago
Standard shoddy inefficient Telkom service, and fraudulent billing practices
I noticed recently that my Telkom invoice reflects mobile data usage charges (incurred right from the start, and running through a month) despite me having data available via a mobile data contract I continue to pay for. Each month I actually use a fraction of the allocated data I pay for, so I've accumulated a lot of date to use. On going into a Telkom store, I waited in a queue for approx. 20 minutes. Before engaging further with the representative that offered assistance, I clarified that they could assist me with a mobile data billing inquiry. The person I spoke to could not provide me with any more information than was already reflecting on the monthly invoice, insisting I was being charged for data above my allocated bundle, and would not deliver an opinion on whether the charges seemed erroneous or not. She was also "not sure" if someone in a Telkom store could actually peruse the billing information and give me an assessment, and refused to pursue any further action apart from logging a request for the billing department to contact me- which she insisted would happen within 15 minutes. It's been three days since.
1 reply
87 months ago
Injured by Sorbet
I had a facial at Sorbet Waterfront yesterday, and the the****** inflicted a large abrasion face. The the****** tried what felt like rough, dry tissue paper to extract comedones from my nose, and it felt felt quite painful. Afterwards, I noticed a large abrasion on my nose. When I raised this with the person at reception that confirmed by booking, the first thing I was asked if this had had just occurred during the treatment - after just before explaining exactly what happened. I reiterated that it was them that caused this, and I would not comment on something that I came in with. She then offered to have the the****** come explain it was, almost as if the the****** had done it on purpose, and it was meant to look like that. I explained I was a medical doctor, and I know exactly what it was - an abrasion, caused by the the****** being too rough, using the wrong equipment and seemingly not knowing what she was doing. Her methods were not even effective, as I still had many comedones visible on my nose. In addition, I find how Sorbet manages appointments to be quite unprofessional. I initially made an appointment with the Cape Quarter Sorbet Men, only to be called some time later and told that they had made an error- asking me to come an hour later than scheduled. No other assistance was offered to accommodate me elsewhere. I then approached the Waterfront branch on my own, and made an appointment for 3 pm. When I presented for the appointment, I was made told I would be attend to shortly, and then later I was told the appointment was for 3:15pm- another mistake from your scheduling system. Whilst waiting, there is not proper waiting area and only one seat, so one has to linger around the desk and product shelves rather awkwardly. As a first-time customer, I do not think based on this experience that I would return.
0 replies
95 months ago
Inefficient and ineffective cancellations process
It is near impossible for an employed adult to access support services for Telkom products. I went in store to cancel my ADSL line and voice landline. I was told they could not assist, and I should call in, or cancel via the Telkom website. I tried calling in, and probably was on hold for over 20 minutes when I gave up. I pursued the cancellation via the website, which I repeated twice to be certain (since I wasn't provided any reference number); but have yet to hear anything about this. Today I call in, stay on hold for over 10 minutes after selecting the appropriate option for cancellations. The person that finally answers informs me that he does not work in cancellations, but rather in billing. I maintain I selected cancellations, to which he then offers to look up my account as if doing me a favour. Apparently there is no cancellation noted on my service. And, not only that, but I cannot do a cancellation over the phone according to the agent I spoke to - ONLY online. So, then. That is that- I have to repeat what I did twice in June. And then hope this time your company actually does what it sets out to do.
2 replies
97 months ago
Uninformed, unmotivated staff
Is there ever anything to say that is positive about Telkom client services? Never! It is unfortunate you have a monopoly on certain services. As I am unable to get ADSL or fibre internet where I lived, I was forced to get a Telkom mobile LTE account. Initially, I was on a month-to-month at a fairly decent double data tariff plan, but ended up being much more expensive per GB than what I could get two years after initiating the service. I went into a Telkom store to get advice as to what to do- I was told that I could NOT upgrade immediately, I had to cancel my current plan, and request a conversion to prepaid which meant I could retain the SIM cards I had. Thereafter I could buy whatever double deal bundles I wanted knowing that those offers could change at any time- which suited me as I was awaiting fibre to be installed in my area. On asking what would happen to my unused data I'd already paid for, I was told it would be refunded, or I would be informed by Telkom of the planned date for cancellation (which could take 14 working days) so that I could know when to use my data by. Suffice to say, no one contacted me to inform me, and my plan at the time was terminated, and my unused paid-for data was lost. When going again into a Telkom store, I was told that they had no idea why I was advised what I was told previously (as if it were my fault), and I really had to cancel my product at the time, apply for a new 24 month contract, and be issued three brand-new SIM cards. I did not have the option of upgrading to a month-to-month tariff plan, without signing up for a device-only contract, even though I didn't want a device. Instead, I was told to either pay the same amount as the contract, get no device, get half the data and go month-to-month, or sign up for the 24 month contract and refuse a device, still pay the contract rate, but get the data plan that suits my needs. This is despite the fact that I was on a double data deal plan, that wasn't on a contract basis, excluded a device and locked at that price and data allocation month-to-month for what had almost been two years and which I could continue on indefinitely. Now that fibre has gone live in my area, I went into a Telkom store and asked what could be done with the contract I was forced to take. The consultant was unwilling to tell me how much it would all cost, and told me to go on to the website and request a cancellation or downgrade. When I refused to leave without getting something more, I was then provided information which she then had to verify with someone else, who also looked unsure. Cancelling of course attracts a substantial fee (a device fee for the unused still sealed in the box device + a figure for each of the remaining months in the contract), and downgrading a once off fee of R400. When I asked how to downgrade, I was once again told to go onto the website, and select the "UPGRADE option" whereupon I'd be told what the downgrade fee would be (in case it wasn't R400). Logging onto your client zone, there is no easy way I can determine where the upgrade option is to select. Wasted hours, wasted money, a wasted device...Telkom is just a waste.
2 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
4 (26.666666666666668%)
1 Star
8 (53.333333333333336%)