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JustMoney
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, JustMoney is widely praised for warm, knowledgeable coaches and consultants who guide customers through credit and claims processes with patience and professionalism. Named agents like Yanga, Sinenjongo, Azraa and Connie V are repeatedly singled out for exceptional service. However, a minority of customers report serious issues with credit life insurance billing after debt settlement and inaccurate credit profile data that goes unresolved.
TrustIndex
8.4
Ranking
#7
in Loans & Credit
NPS Score
46
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, JustMoney is widely praised for warm, knowledgeable coaches and consultants who guide customers through credit and claims processes with patience and professionalism. Named agents like Yanga, Sinenjongo, Azraa and Connie V are repeatedly singled out for exceptional service. However, a minority of customers report serious issues with credit life insurance billing after debt settlement and inaccurate credit profile data that goes unresolved.
JustMoney's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name specific coaches like Yanga, Sinenjongo, Azraa, Connie V, Abdul and Phumlani, describing them as patient, professional, empathetic and knowledgeable. Many reviewers use words like 'star', 'gem' and 'above and beyond', particularly during sensitive funeral and life insurance claims. (8.9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am extremely disappointed with the way this matter has been handled. While I was employed at the company, I was asked to assist with testing a legal cover product before it was officially offered to clients. I was informed that the policy would only be used for testing purposes and would be cancelled afterwards. The initial deduction was refunded and I was told the policy had been cancelled. However, deductions have continued monthly since February from my Capitec account. I have repeatedly raised the matter and requested cancellation, yet the deductions continue. Even when refunds are processed, they only refund the premium amount and not the bank charges incurred every time the debit goes off my account. I formally gave the company 5 working days to resolve the issue, stop the deductions, and refund me fully, but the matter still remains unresolved. At this stage I have escalated the matter to the relevant ombudsman and regulatory authorities because I should not have to continuously fight to stop deductions that were never meant to continue in the first place. I hope the company takes accountability and resolves this matter urgently.
1 reviews | Active since Jan 2020
I am extremely disappointed with the way this matter has been handled. While I was employed at the company, I was asked to assist with testing a legal cover product before it was officially offered to clients. I was informed that the policy would only be used for testing purposes and would be cancelled afterwards. The initial deduction was refunded and I was told the policy had been cancelled. However, deductions have continued monthly since February from my Capitec account. I have repeatedly raised the matter and requested cancellation, yet the deductions continue. Even when refunds are processed, they only refund the premium amount and not the bank charges incurred every time the debit goes off my account. I formally gave the company 5 working days to resolve the issue, stop the deductions, and refund me fully, but the matter still remains unresolved. At this stage I have escalated the matter to the relevant ombudsman and regulatory authorities because I should not have to continuously fight to stop deductions that were never meant to continue in the first place. I hope the company takes accountability and resolves this matter urgently.
1 reviews | Active since Jan 2020
After settling my Capitec and Woolworths debts in May 2023, I discovered that JustMoney continued collecting Credit Life Insurance payments tied to those accounts, despite the policies being meant only for active debts. When I raised the issue in January 2026 and provided all required documentation, my complaint was stalled with minimal communication even after escalation to a manager, Newton Stepahnus. If I hadn’t checked my Debt Busters statement, I would have kept paying unnecessarily. Based on this poor service and lack of accountability, I cannot recommend JustMoney.
1 reviews | Active since Jan 2020
After settling my Capitec and Woolworths debts in May 2023, I discovered that JustMoney continued collecting Credit Life Insurance payments tied to those accounts, despite the policies being meant only for active debts. When I raised the issue in January 2026 and provided all required documentation, my complaint was stalled with minimal communication even after escalation to a manager, Newton Stepahnus. If I hadn’t checked my Debt Busters statement, I would have kept paying unnecessarily. Based on this poor service and lack of accountability, I cannot recommend JustMoney.
The most common complaint about JustMoney, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Many customers describe JustMoney as trustworthy, honest and educational about credit scores. Yet several serious complaints highlight inaccurate credit profile data versus major bureaus and concerns about prescribed account payments, undermining trust for affected customers. (6.5)
JustMoney has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. Hellopeter has tracked JustMoney across 736 total reviews. How is the TrustIndex calculated? →