Temosho P

DebiCheck deductions still continuing after cancellation

I am extremely disappointed with the way this matter has been handled. While I was employed at the company, I was asked to assist with testing a legal cover product before it was officially offered to clients. I was informed that the policy would only be used for testing purposes and would be cancelled afterwards. The initial deduction was refunded and I was told the policy had been cancelled. However, deductions have continued monthly since February from my Capitec account. I have repeatedly raised the matter and requested cancellation, yet the deductions continue. Even when refunds are processed, they only refund the premium amount and not the bank charges incurred every time the debit goes off my account. I formally gave the company 5 working days to resolve the issue, stop the deductions, and refund me fully, but the matter still remains unresolved. At this stage I have escalated the matter to the relevant ombudsman and regulatory authorities because I should not have to continuously fight to stop deductions that were never meant to continue in the first place. I hope the company takes accountability and resolves this matter urgently.