Home WiFi
Unclaimed Business
|2.2|59 Reviews (last 12 months)|This business does not respond to reviews
Home WiFi
Unclaimed Business
|2.2
59 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Home WiFi
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home WiFi shows a deeply troubled customer experience profile. Customers repeatedly describe failed cancellations, unresolved billing disputes, dead support channels, and unreliable connections. A small minority praise individual agents like Jonathan, Lydia, Shai, and Martin for patient, professional service, but these positive interactions are overshadowed by widespread frustration with debit orders continuing post-cancellation, AI bots replacing humans, and routers that show connected without internet.
TrustIndex
2.9
Based on recent customer reviews, Home WiFi shows a deeply troubled customer experience profile. Customers repeatedly describe failed cancellations, unresolved billing disputes, dead support channels, and unreliable connections. A small minority praise individual agents like Jonathan, Lydia, Shai, and Martin for patient, professional service, but these positive interactions are overshadowed by widespread frustration with debit orders continuing post-cancellation, AI bots replacing humans, and routers that show connected without internet.
The most common complaint about Home WiFi, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.1). Customers report endless wait times, unanswered emails, automated WhatsApp replies that escalate without resolution, no callbacks from management, and AI bots replacing human agents. Reference numbers lead nowhere and complaints generate template responses across multiple weeks of follow up.
Home WiFi has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked Home WiFi across 117 total reviews. How is the TrustIndex calculated? →
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