JM
JOHANNA M
Active since Oct 2025
4
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0
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Reviews
4 reviews1 month ago
Unfair Billing on month -to Month Account Failure to Cancel and breach of consumer protection obligations
Hi my name is tshiamo moreki I am submitting this complaint due to Rain’s continued unfair billing practices, failure to properly cancel my month‑to‑month account, and poor customer service, all of which appear to be in conflict with South African consumer protection regulations. Rain promotes its service as month‑to‑month, which creates a reasonable consumer expectation of flexibility and transparency. When I was unable to pay, the service was immediately suspended, and I received no WiFi service whatsoever during that period. Despite the service being fully suspended, Rain continued billing me for months in which no service was rendered. I was never clearly informed that suspension does not constitute cancellation, and I am now being told that I must first settle a significant outstanding balance before my account can be cancelled or reconnected. In addition, every time I contact Rain customer service, I am advised that a consultant will call me back. These promised calls never occur. This has happened repeatedly and has denied me meaningful access to resolution, leaving me trapped in an unresolved billing dispute. Rain’s conduct raises serious concerns under the Consumer Protection Act, which requires services to be billed fairly, reasonably, and transparently, and under ICASA consumer protection regulations, which require clear communication, proper dispute handling, and reasonable billing practices. Charging a consumer for a suspended and unusable service, while failing to process cancellation requests and failing to honour promised customer service callbacks, is procedurally unfair and prejudicial. I hereby formally demand that Rain immediately reverses and cancels all charges that accrued while the service was suspended and unusable, cancels my account with immediate effect without conditioning cancellation on payment for disputed or non‑rendered services, and provides written confirmation that the account is closed and that no further billing or collection activity will occur. Should Rain fail to resolve this matter promptly, I will proceed to escalate the complaint to ICASA with full supporting documentation for investigation into Rain’s billing and customer service practices. As a consumer, I am entitled to clear and transparent contract terms, fair billing practices, no charges for services not received, and effective customer service and dispute resolution. I expect Rain to act in good faith and resolve this matter without further escalation. If you want, I can now: Tighten it further so it’s even more forceful Prepare the ICASA complaint using the same wording Adapt this into an email to Rain legal / complaints Regards Tshiamo moreki
0 replies
7 months ago
Happy customer
I recently bought the Koosda Tripod from Takealot, and I couldn’t be happier with my purchase! The delivery was super fast it arrived even earlier than expected, and the packaging was neat and secure. As a content creator, I’m very particular about my equipment, and this tripod truly has everything I need. It’s sturdy, adjustable, and lightweight, making it easy to carry around when filming or shooting outdoors. The rotating head and extendable legs give me full control over angles and height, which is perfect for filming videos, taking selfies, or doing flat-lay shots. I also love that it’s compatible with both my phone and camera, and it comes with all the accessories I need including a remote control that makes recording even more convenient. The build quality feels durable and reliable, and setting it up takes less than a minute. Overall, the Koosda Tripod is a great investment for anyone who creates content, vlogs, or even just loves taking pictures. It’s functional, stylish, and definitely worth the#black Friday
0 replies
7 months ago
Lack of communication
I am requesting your assistance regarding a prolonged issue I have been experiencing with Intec College, which has been extremely frustrating and stressful. Since 2024, I have been trying to cancel my enrollment. I was instructed to appeal and submit certain documents, which I did, but I never received a response. Despite multiple follow-ups and phone calls, there has been no resolution. I eventually decided to pay off the account. However, obtaining my paid-up letter was another challenge I had to call and remind them several times before finally receiving it. Today, when I contacted the college to confirm whether my account details had been updated to reflect the payment, the staff member in the Accounts Department informed me that she was not sure how that process is done. I also contacted Experian, and they confirmed that they cannot update anything from their side unless they receive the necessary information from Intec College. Unfortunately, the college has not yet submitted any updates. This situation has left me in a difficult position, and I urgently require your intervention to ensure that Intec College properly updates my account with Experian to reflect that it has been fully paid. Level of professional is bad today when I called the school head office they answer the call but they keep on talking themes
0 replies
7 months ago
Unfair Treatment and poor service intec college
Here’s a refined version of your message, rewritten in a clear, professional, and persuasive tone that would be suitable for HelloPeter or any formal public review platform: --- Subject: Unfair Treatment, Poor Service & Unresolved Cancellation – Intec College I am deeply disappointed with the way Intec College has handled my cancellation and appeal process. I initially submitted my cancellation request on 3 May 2024, after months of poor service and lack of academic support. I never received my assignment results, despite submitting them in February 2024, and I had to send numerous emails with no response. I even completed the student survey on the portal, which clearly stated that results should be provided within 30 days — yet by May 2024, I still had no feedback. Despite this, my cancellation request was ignored. I kept receiving repeated calls from different account representatives asking the same questions, but no one actually helped me resolve the matter. I later discovered that my name was unfairly listed on Experian, even though my cancellation and supporting documents were properly submitted. This has caused serious reputational and financial harm. I formally lodged an appeal on 29 September 2025, after receiving the Cancellation Review Committee’s decision, but once again, I have not received any response. I have sent multiple follow-up emails and even called the college, CC’ing the accounts managers, yet my emails continue to be ignored. It is disheartening and unfair that a matter that started in 2024 is still unresolved in 2025. All I am asking for is fairness and justice in this matter. I request: Full recognition of the Early Bird Promotion, which was never app****. Removal of my unfair Experian credit listing. A fair cancellation without penalty, given the poor service, stress, and lack of communication from Intec College. I have always acted in good faith, but I feel my case has been mishandled from the start. I truly hope this matter is resolved promptly and fairly. I am deeply disappointed with the way Intec College has handled my cancellation and appeal process I initially submitted my cancellation request on 3 May 2024, after months of poor service and lack of academic support. I never received my assignment results, despite submitting them in February 2024, and I had to send numerous emails with no response. I even completed the student survey on the portal, which clearly stated that results should be provided within 30 days yet by May 2024, I still had no feedback. Despite this, my cancellation request was ignored. I kept receiving repeated calls from different account representatives asking the same questions, but no one actually helped me resolve the matter. I later discovered that my name was unfairly listed on Experian, even though my cancellation and supporting documents were properly submitted. This has caused serious reputational and financial harm. I formally lodged an appeal on 29 September 2025, after receiving the Cancellation Review Committee’s decision, but once again, I have not received any response. I have sent multiple follow-up emails and even called the college, the accounts managers, yet my emails continue to be ignored. It is disheartening and unfair that a matter that started in 2024 is still unresolved in 2025. All I am asking for is fairness and justice in this matter. I request Full recognition of the Early Bird Promotion, which was never app****. Removal of my unfair Experian credit listing. A fair cancellation without penalty, given the poor service, stress, and lack of communication from Intec College. I have always acted in good faith, but I feel my case has been mishandled from the start. I truly hope this matter is resolved promptly and fairly.
0 replies
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1 Star
3 (75%)