Hoffeldt Motor Group
Unclaimed Business
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Hoffeldt Motor Group
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Hennie T
1 reviews | Active since Jan 2020
13 Feb 2023, 10:35
Very bad service
Hoffeldt Ford Bronkhorstspruit. Last week 8 February 2023Wednesday afternoon my Ford Figo didn't want to start. On Thursday morning I phoned the dealership and told them my situation the guy told me that he will come and have a look right away.... I phoned them a few times that day to find out when will they come and every time the tell me they are on their way and that they are just a little bit busy same thing happened on Friday and at 16:15 they arrived at my house and they said they wil check it quickly and keep me updated. This morning Monday 13th February 2023 I phoned them again and they said that the car is right and that I can come and collect it. When I arrived at the dealership the guy went to get the car and then he came back and said sorry but the car isn't really and that something is wrong. And that I should come back later...... I did told the guy that I was supposed to se clients in groblersdal and delmas and that I was going to lose my deals with them . . This was just the cherry on the cake because of the previous time they service the car I also wasn't having a good experience with them .....they was supposed to phone me back the next week to replace the back wiper that they didn't had in stock and they never phoned me back....but the lady that phoned me regarding my experience with Ford didn't got a review because I told her my situation and she said she will find out what was going on...she phoned me a few times after that and every time I just tell her the same thing and stil nothing happend.
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Hennie T
1 reviews | Active since Jan 2020
13 Feb 2023, 10:35
Very bad service
Hoffeldt Ford Bronkhorstspruit. Last week 8 February 2023Wednesday afternoon my Ford Figo didn't want to start. On Thursday morning I phoned the dealership and told them my situation the guy told me that he will come and have a look right away.... I phoned them a few times that day to find out when will they come and every time the tell me they are on their way and that they are just a little bit busy same thing happened on Friday and at 16:15 they arrived at my house and they said they wil check it quickly and keep me updated. This morning Monday 13th February 2023 I phoned them again and they said that the car is right and that I can come and collect it. When I arrived at the dealership the guy went to get the car and then he came back and said sorry but the car isn't really and that something is wrong. And that I should come back later...... I did told the guy that I was supposed to se clients in groblersdal and delmas and that I was going to lose my deals with them . . This was just the cherry on the cake because of the previous time they service the car I also wasn't having a good experience with them .....they was supposed to phone me back the next week to replace the back wiper that they didn't had in stock and they never phoned me back....but the lady that phoned me regarding my experience with Ford didn't got a review because I told her my situation and she said she will find out what was going on...she phoned me a few times after that and every time I just tell her the same thing and stil nothing happend.
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2021, 20:10
New Car *****
Brought my 5th car from them today. Got 5***** service again. From start to finish. Treated not as a customer by as family. The reason I keep going back, despite them being in Bronkorsprait and me in Pretoria. Is I visiting family. Santie in there administration gets me the best possible interest rates and explains everything to me clearly treating me like royalty. She know all the pitfall to avoid when I am signing. New car had a technical issue. Factory fault was sorted with in the hours so no waiting booking the car in. No costs to me.
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2021, 20:10
New Car *****
Brought my 5th car from them today. Got 5***** service again. From start to finish. Treated not as a customer by as family. The reason I keep going back, despite them being in Bronkorsprait and me in Pretoria. Is I visiting family. Santie in there administration gets me the best possible interest rates and explains everything to me clearly treating me like royalty. She know all the pitfall to avoid when I am signing. New car had a technical issue. Factory fault was sorted with in the hours so no waiting booking the car in. No costs to me.
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Riaan W
1 reviews | Active since Jan 2020
7 Feb 2021, 07:11
Hoffeldt Motors will show you who's the boss
See my previous review. In addition to that Hoffeldt is trying to put the blame on us for not reporting the issues the day before we did. According to them how dared we report the issue on the 16th of December 2020 which was a public holiday. The director also told me, when I told her that if she does not refund us for the car as per our rights under the CPA we'll have to resort to legal action, that we will not get anywhere since the "powerful" (my word) motorindustry does not refund. She said that they will repair the car under the warranty and thats it. We handed the car over to their agency and several other Renault agencies for repairs 4 times in 2 months, and remember this is a brand new Renault Triber. After these repairs after which the car lasted progressively longer, from a couple of blocks after the repair to a day to 3 weeks, it failed in any case and gotten progressively worst when the problems re-emerged. We told them on several occasions that we do not want a new car that had been repaired 5 times and that we demand a refund as per the CPA. Yet Hoffeldt sent it in for repairs a 5th time and are trying to bully us in accepting it and yet Renault SA does not do anything about it except referring us back to the dealership.
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Riaan W
1 reviews | Active since Jan 2020
7 Feb 2021, 07:11
Hoffeldt Motors will show you who's the boss
See my previous review. In addition to that Hoffeldt is trying to put the blame on us for not reporting the issues the day before we did. According to them how dared we report the issue on the 16th of December 2020 which was a public holiday. The director also told me, when I told her that if she does not refund us for the car as per our rights under the CPA we'll have to resort to legal action, that we will not get anywhere since the "powerful" (my word) motorindustry does not refund. She said that they will repair the car under the warranty and thats it. We handed the car over to their agency and several other Renault agencies for repairs 4 times in 2 months, and remember this is a brand new Renault Triber. After these repairs after which the car lasted progressively longer, from a couple of blocks after the repair to a day to 3 weeks, it failed in any case and gotten progressively worst when the problems re-emerged. We told them on several occasions that we do not want a new car that had been repaired 5 times and that we demand a refund as per the CPA. Yet Hoffeldt sent it in for repairs a 5th time and are trying to bully us in accepting it and yet Renault SA does not do anything about it except referring us back to the dealership.
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Riaan W
1 reviews | Active since Jan 2020
27 Jan 2021, 18:49
Hoffeldt Motor Group's Atrocious After Care Service After Selling a New Defective Renault Triber
We supported Hoffeldt Motor Group's Renault Agency out of loyalty. They are in Bronkhorstspruit and we live in Pretoria. We bought a brand-new Renault Triber with the AMT (automatic manual transmission) gearbox at the end of November 2020. The Triber (and we recommend it to be renamed "Renault Trouble" started giving problems after approximately 2 weeks of driving it. (When we notified the dealership on the 16th of December, we were accused of not having notified them earlier.) The gearbox could not select its gears which means when you pull away, reverse or drive in slow city traffic it selects a too high a gear and then it can't pull away, then it overcompensates to a too low gear resulting in it leaping forward in a jerking motion. This is utterly unsafe and it worsened very quickly. We informed Hoffeldt Motors of the problem and they said that it does not make sense bringing the car to them as they cannot provide us with a courtesy vehicle because of the festive season and that they are on skeleton staff. Their words were that we need to understand that it is the client’s responsibility to get the vehicle repaired and to arrange for alternative transport and that it would be better if we take it to a Renault dealer closer to us. Since driving the car was both uncomfortable and dangerous, we took the car to Renault Silverlakes, during a time when we were moving to a new house and finishing up work for the year during our busiest time of year. They did a computer analyses and said that this brand-new vehicle returned many errors. When asked for the report they did not want to hand it over. They spent less than an hour on the car and said that they fixed the problem. The problem re-emerged after driving for about 2 blocks. We then the next day contacted Hoffeldt Motors again who then said that they will provide a loan vehicle and that they would sort the problem out. When we took it through to them the salesperson was extremely condescending and said that we just do not know how to drive with this AMT gearbox, which is not a true automatic gearbox. When he indulged us in an accompanied test drive, he realised he was in trouble and that the car is as bad as we reported and he, even in the face of his error, still tried to pin the car problem on us stating that we must put the car in neutral at stop streets. Wow!! Even with his new brilliant plan of putting the AMT vehicle in neutral at every stop sign, he conceded that there was something majorly wrong. Hoffeldt had the car overnight and the next day brought the car to Pretoria where we exchanged vehicles proclaiming that it is fixed. Well, a day later the problem reoccurred, and it was even worse than before. When we contacted Hoffeldt again, speaking to the director now as well, they became irritated with us since it is 23 December and almost Christmas and the director was already on holiday. We wanted to return the vehicle and demanded a refund. Hoffeldt then said they cannot do this and only Renault South Africa can authorise anything like that. We contacted Renault South Africa Customer Service and were given the run-around. Eventually Renault South Africa referred us to Renault Zambezi as they have a master technician that will sort the vehicle out. We took the vehicle to Renault Zambezi on 24 December and initially the technician wanted to convince us that it is just the way the gearbox is and that we will get used to it. We got the technician to drive the car with us who then quickly said "no no no there is something seriously wrong in that the car cannot select the relevant gear". We left the car with him for a couple of hours. He said that a cable was incorrectly installed. He corrected this and reset the gearbox. We thought that the problem was solved, but after about three weeks the problem reoccurred with a vengeance. Now this was the third attempt to repair a brand-new car!!! We then struggled again with Renault South Africa to no avail. We also again pleaded with Hoffeldt to refund us for a new vehicle that is problematic and dangerous and told the director that it is unsafe and that we lost faith in the model. She was adamant that we simply needed to accept this and that they will continue to try and repair this. She recommended that we take it back to Renault Zambezi since they had most success with this vehicle. We took the vehicle in for the fourth time for repairs and the second time to Zambezi. This time the technician confirmed that the problem is worse but that the "computer' does not report errors and the adjustment that he previously made with some success did not resolve anything this time around. He said that the next move would be to remove the entire gearbox and he has no idea what he would find as the model is brand new in South Africa. He recommended that we get Renault South Africa involved again but until now to no avail. Hoffeldt then last week provided a loan vehicle, after a letter from our attorney stating that my wife and her minor children were unsafe in this vehicle, and took the car to Renault Menlyn for repair. It is now a week already with no feedback whatsoever from Hoffeldt or Renault South Africa. I spoke to the Gauteng Regional Customer Care Manager for Renault South Africa today informing him that we do not want a repaired NEW vehicle and that we lost trust in the model. I also informed him that Renault Zambezi has a low km Duster that we want to swop out for the Renault Triber, but he did not want to know anything about it, stating that they will repair the vehicle. I informed him that the Consumer Protection Act (CPA) affords the choice to the consumer and not the seller to either get the vehicle repaired, replaced, or obtain a refund. He then said his manager will call me back, which “surprisingly” also did not happen. In the meantime, due to the vehicle being financed by MFC, our attorney advised the bank that they had financed a defective asset and that they should, as the legal owner, exercise their rights under the CPA and demand a refund from the dealership. Our attorney also instructed MFC not to debit our account for this month’s instalment as we do not currently even have the vehicle in our possession. However, MFC communicated to my wife today (27 January 2021), stating that they will continue to claim the instalment but that they will liaise with Hoffeldt Motors. We find the fact that our bank is not protecting us in this regard, unacceptable.
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Riaan W
1 reviews | Active since Jan 2020
27 Jan 2021, 18:49
Hoffeldt Motor Group's Atrocious After Care Service After Selling a New Defective Renault Triber
We supported Hoffeldt Motor Group's Renault Agency out of loyalty. They are in Bronkhorstspruit and we live in Pretoria. We bought a brand-new Renault Triber with the AMT (automatic manual transmission) gearbox at the end of November 2020. The Triber (and we recommend it to be renamed "Renault Trouble" started giving problems after approximately 2 weeks of driving it. (When we notified the dealership on the 16th of December, we were accused of not having notified them earlier.) The gearbox could not select its gears which means when you pull away, reverse or drive in slow city traffic it selects a too high a gear and then it can't pull away, then it overcompensates to a too low gear resulting in it leaping forward in a jerking motion. This is utterly unsafe and it worsened very quickly. We informed Hoffeldt Motors of the problem and they said that it does not make sense bringing the car to them as they cannot provide us with a courtesy vehicle because of the festive season and that they are on skeleton staff. Their words were that we need to understand that it is the client’s responsibility to get the vehicle repaired and to arrange for alternative transport and that it would be better if we take it to a Renault dealer closer to us. Since driving the car was both uncomfortable and dangerous, we took the car to Renault Silverlakes, during a time when we were moving to a new house and finishing up work for the year during our busiest time of year. They did a computer analyses and said that this brand-new vehicle returned many errors. When asked for the report they did not want to hand it over. They spent less than an hour on the car and said that they fixed the problem. The problem re-emerged after driving for about 2 blocks. We then the next day contacted Hoffeldt Motors again who then said that they will provide a loan vehicle and that they would sort the problem out. When we took it through to them the salesperson was extremely condescending and said that we just do not know how to drive with this AMT gearbox, which is not a true automatic gearbox. When he indulged us in an accompanied test drive, he realised he was in trouble and that the car is as bad as we reported and he, even in the face of his error, still tried to pin the car problem on us stating that we must put the car in neutral at stop streets. Wow!! Even with his new brilliant plan of putting the AMT vehicle in neutral at every stop sign, he conceded that there was something majorly wrong. Hoffeldt had the car overnight and the next day brought the car to Pretoria where we exchanged vehicles proclaiming that it is fixed. Well, a day later the problem reoccurred, and it was even worse than before. When we contacted Hoffeldt again, speaking to the director now as well, they became irritated with us since it is 23 December and almost Christmas and the director was already on holiday. We wanted to return the vehicle and demanded a refund. Hoffeldt then said they cannot do this and only Renault South Africa can authorise anything like that. We contacted Renault South Africa Customer Service and were given the run-around. Eventually Renault South Africa referred us to Renault Zambezi as they have a master technician that will sort the vehicle out. We took the vehicle to Renault Zambezi on 24 December and initially the technician wanted to convince us that it is just the way the gearbox is and that we will get used to it. We got the technician to drive the car with us who then quickly said "no no no there is something seriously wrong in that the car cannot select the relevant gear". We left the car with him for a couple of hours. He said that a cable was incorrectly installed. He corrected this and reset the gearbox. We thought that the problem was solved, but after about three weeks the problem reoccurred with a vengeance. Now this was the third attempt to repair a brand-new car!!! We then struggled again with Renault South Africa to no avail. We also again pleaded with Hoffeldt to refund us for a new vehicle that is problematic and dangerous and told the director that it is unsafe and that we lost faith in the model. She was adamant that we simply needed to accept this and that they will continue to try and repair this. She recommended that we take it back to Renault Zambezi since they had most success with this vehicle. We took the vehicle in for the fourth time for repairs and the second time to Zambezi. This time the technician confirmed that the problem is worse but that the "computer' does not report errors and the adjustment that he previously made with some success did not resolve anything this time around. He said that the next move would be to remove the entire gearbox and he has no idea what he would find as the model is brand new in South Africa. He recommended that we get Renault South Africa involved again but until now to no avail. Hoffeldt then last week provided a loan vehicle, after a letter from our attorney stating that my wife and her minor children were unsafe in this vehicle, and took the car to Renault Menlyn for repair. It is now a week already with no feedback whatsoever from Hoffeldt or Renault South Africa. I spoke to the Gauteng Regional Customer Care Manager for Renault South Africa today informing him that we do not want a repaired NEW vehicle and that we lost trust in the model. I also informed him that Renault Zambezi has a low km Duster that we want to swop out for the Renault Triber, but he did not want to know anything about it, stating that they will repair the vehicle. I informed him that the Consumer Protection Act (CPA) affords the choice to the consumer and not the seller to either get the vehicle repaired, replaced, or obtain a refund. He then said his manager will call me back, which “surprisingly” also did not happen. In the meantime, due to the vehicle being financed by MFC, our attorney advised the bank that they had financed a defective asset and that they should, as the legal owner, exercise their rights under the CPA and demand a refund from the dealership. Our attorney also instructed MFC not to debit our account for this month’s instalment as we do not currently even have the vehicle in our possession. However, MFC communicated to my wife today (27 January 2021), stating that they will continue to claim the instalment but that they will liaise with Hoffeldt Motors. We find the fact that our bank is not protecting us in this regard, unacceptable.
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Christo K
1 reviews | Active since Jan 2020
8 Jul 2020, 06:12
No words to describe the level of service...
On Monday the 29th of June my Ford Ecosport broke down and was towed to Ford in Bronkhorstspruit. I specifically requested that they investigate and repair a loud t******* noise from the left wheel when you go over bumps as well as repairing the reason for the breakdown. I received feedback that my cars alternator was not working as well as that the stabilizer bars needed to be replaced. I gave them the go ahead. Yesterday I received a call that my car was ready. I collected it and I immediately realized that the load t******* noise was still there... I paid for labor and parts that obviously was not the cause of the noise, this after my car has been at the workshop for more than a wee****! If I didn't need the vehicle urgently I surely would have demanded that they refund me and take out the unnecessary parts.. I had dealings with Ford on two occasions and both times left me very disappointed. About a month ago I called to ask an estimate on a 135 000km service on my car, they promised to call me back and two weeks later I took my car to another RMI service center in Bronkhorstspruit because they never got back to me. Not even interested in receiving any response to this claim as I am really not interested any longer. Ford will definitely NEVER see me again and this will definitely be my very last Ford vehicle.
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Christo K
1 reviews | Active since Jan 2020
8 Jul 2020, 06:12
No words to describe the level of service...
On Monday the 29th of June my Ford Ecosport broke down and was towed to Ford in Bronkhorstspruit. I specifically requested that they investigate and repair a loud t******* noise from the left wheel when you go over bumps as well as repairing the reason for the breakdown. I received feedback that my cars alternator was not working as well as that the stabilizer bars needed to be replaced. I gave them the go ahead. Yesterday I received a call that my car was ready. I collected it and I immediately realized that the load t******* noise was still there... I paid for labor and parts that obviously was not the cause of the noise, this after my car has been at the workshop for more than a wee****! If I didn't need the vehicle urgently I surely would have demanded that they refund me and take out the unnecessary parts.. I had dealings with Ford on two occasions and both times left me very disappointed. About a month ago I called to ask an estimate on a 135 000km service on my car, they promised to call me back and two weeks later I took my car to another RMI service center in Bronkhorstspruit because they never got back to me. Not even interested in receiving any response to this claim as I am really not interested any longer. Ford will definitely NEVER see me again and this will definitely be my very last Ford vehicle.
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Anonymous
1 reviews | Active since Jan 2020
20 Jun 2017, 07:40
Bad service
<p>I bought a ford ranger 2015 3.2 diesel last year and i never got anything from them i ask for my first aid pack and i was told it is not a new car and this year i traded in my ranger and get the 2017 ford ranger still when i ask about the first aid pack im told they dont give their clients any gift of which i find very unappreciated.Most of garages if you buy a car you normally get a gift of first aid pack,surly they just dont care about their customers its all about their commission they get and the money.I bought a sale for my bakkie last year now when i get the new bakkie as i traded in my old one ,when they supposed to remove m sale and install it in my bakkie they refere me to another people and meaning that i have to pay for removal and installation yet they still have my cable for reinstall my bakkie because it wasnt proper installed,What i dont understand is that i payed full amount to by new sale and pay for labour from them why now is it an issue to bring back my sale to my new car?I wouldnt advice anyone to go buy there and i will never go back .Please assist me on getting sale back because it wasnt the part of package of the car now my old car is on the display floor with my sale while im driving my car without my sale that i payed for it.</p> <p>Hoffeldt Motor Group<br />Tel ********** <br />Fax ********** <br />Website www.hmgauto.co.za<br />Email ********** />Address 43 Church St, Bronkhorstspruit, 1020<br />Postal P.O. Box 469, Bronkhorstspruit, 1020</p>
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Anonymous
1 reviews | Active since Jan 2020
20 Jun 2017, 07:40
Bad service
<p>I bought a ford ranger 2015 3.2 diesel last year and i never got anything from them i ask for my first aid pack and i was told it is not a new car and this year i traded in my ranger and get the 2017 ford ranger still when i ask about the first aid pack im told they dont give their clients any gift of which i find very unappreciated.Most of garages if you buy a car you normally get a gift of first aid pack,surly they just dont care about their customers its all about their commission they get and the money.I bought a sale for my bakkie last year now when i get the new bakkie as i traded in my old one ,when they supposed to remove m sale and install it in my bakkie they refere me to another people and meaning that i have to pay for removal and installation yet they still have my cable for reinstall my bakkie because it wasnt proper installed,What i dont understand is that i payed full amount to by new sale and pay for labour from them why now is it an issue to bring back my sale to my new car?I wouldnt advice anyone to go buy there and i will never go back .Please assist me on getting sale back because it wasnt the part of package of the car now my old car is on the display floor with my sale while im driving my car without my sale that i payed for it.</p> <p>Hoffeldt Motor Group<br />Tel ********** <br />Fax ********** <br />Website www.hmgauto.co.za<br />Email ********** />Address 43 Church St, Bronkhorstspruit, 1020<br />Postal P.O. Box 469, Bronkhorstspruit, 1020</p>
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Lesley B
1 reviews | Active since Jan 2020
30 Nov 2015, 12:41
Vehicle purses cancel
I have purses a Nissan NP200 Diesel from Rob's Nissan 013 932 6402 and they refuse to cancel the transaction. after i have inspect the vehicle. and decided not to go ahead with this transaction. according to law i have time to cancel the transaction. i have the report as pdf. if someone can contact me in Afrikaans. thank you for your time.<br> <br> hope you can assist me.
Helpful (0)
|Replies (0)LB
Lesley B
1 reviews | Active since Jan 2020
30 Nov 2015, 12:41
Vehicle purses cancel
I have purses a Nissan NP200 Diesel from Rob's Nissan 013 932 6402 and they refuse to cancel the transaction. after i have inspect the vehicle. and decided not to go ahead with this transaction. according to law i have time to cancel the transaction. i have the report as pdf. if someone can contact me in Afrikaans. thank you for your time.<br> <br> hope you can assist me.
0
Replies (0)