1 reviews | Active since Member
See my previous review. In addition to that Hoffeldt is trying to put the blame on us for not reporting the issues the day before we did. According to them how dared we report the issue on the 16th of December 2020 which was a public holiday. The director also told me, when I told her that if she does not refund us for the car as per our rights under the CPA we'll have to resort to legal action, that we will not get anywhere since the "powerful" (my word) motorindustry does not refund. She said that they will repair the car under the warranty and thats it. We handed the car over to their agency and several other Renault agencies for repairs 4 times in 2 months, and remember this is a brand new Renault Triber. After these repairs after which the car lasted progressively longer, from a couple of blocks after the repair to a day to 3 weeks, it failed in any case and gotten progressively worst when the problems re-emerged. We told them on several occasions that we do not want a new car that had been repaired 5 times and that we demand a refund as per the CPA. Yet Hoffeldt sent it in for repairs a 5th time and are trying to bully us in accepting it and yet Renault SA does not do anything about it except referring us back to the dealership.
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