RV
Riaan W
Active since Dec 2018
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
Planet Fitness useless admin and arrogance in their treatment of their customers
Planet Fitness doesn't have any admin skills and they don't care about their customers. It is now a year that we try to sort out membership issues with them. Firstly Vitality erroneously de-linked the membership after 4 months of using the benefit. We then got it sorted out and reinstated our membership. PF got us to sign new electronic contracts with a promise to send us an email that it is not a new membership and but a continuation our initial membership. This happened in January 2025 already. This has not happened until today. Then PF couldn't get our debit orders to work, blaming the Bank. After speaking to the bank the bank confirmed that their is an issue from PF" side. Which we then again tried sorting out. Since February 25 we had to make manual payments while still trying to sort out the problem. It is not sorted out even now
2 replies
11 months ago
Discovery Vitality with their lack of admin skills don't care about their customers at all
Discovery and their Vitality Division don't have any admin skills. It is now a year to get an issue between Discovery's Vitality function and Planet Fitness sorted out. Both Discovery and Planet Fitness are so arrogant that they just move the accountability of their errors on to their customers, for which they feel nothing.
0 replies
13 months ago
City of Tshwane is going to **** since the ANC and Action SA again interrupted the DA's effort
If I could have given them minus stars I would have. We have been without water for 5 days, going for 6 and the long weekend just started. We live in Ezra Road in Die Wilgers. The feedback which I received on Tuesday was that they are busy repairing a burst water pipe at the corner of Theuns and Rossouw. Since Wednesday I personally visited the site where I saw 8 people standing on the side of the repair CNR of Theuns and Rossouw in Die Wilgers/Murrayfield and I brought it under their attention at E-Tswane as well as our Ward Councillor. I this morning brought it to everyone's attention again and I have been told that the problem was sorted out last night already, but that maybe they didn't open all the necessary valves. This morning I was promised that a team will be sent out to sort this out and it is now 15:07 and it is still not sorted out since we still do not have any water. What more must a tax payer and citizens who pay for their services do to get this sorted out? The problem have been reported and escalated through all the applicable channels, via our DA councillor, via the on-site manager and to try to use City of Tswane's complaints facility is utterly useless. The do not answer their phones, the do not respond to the emails and WhatsApps on the email address and the WhatsApp number supp**** by them.
2 replies
18 months ago
STAY AWAY FROM PLANET FITNESS - READ THIS AND OTHER REVIEWS AND YOUWILL KNOW WHY
We've been trying to sort out an issue with Planet Fitness where our Vitality benefits were de-linked and instead of notifying us that there is a problem they simply implemented a clause in the fine print by taking the full fee from our bank account, This is so contrary to the spirit of the agreement, which we negotiated with them and specifically their representative Lesley Farai. Had they notify us about the change, we would have cancelled immediately or at least asked them to freeze the membership until the problem with Discovery (which is in breach) was sorted out. In stead they just used this opportunity to harm their patrons by being as arrogant as Discovery, showing not willingness to rectify their poor service and communication.
1 reply
18 months ago
STAY AWAY FROM DISCOVERY AND VITALITY THEY WILL BURN YOU!!!!
Discovery changed or cancelled and de-linked our benefits from Planet Fitness without cause, without notifying us. This is just typical of their arrogance and ********* way of treating their customers or clients. What is more is that we have been trying since Monday to get this sorted out and even worse our broker just notified us how rude they are when she is trying to get them to correct their error . They are unhelpful, they don't come back to her, she escalated the problem for a third time already but to no avail.
0 replies
18 months ago
Make Glen from Builders Warehouse Express a Manager and the rating would improve to 5 Stars
The sad thing is that this truly started out as a 4 or 5 star review. I was so beautifully assisted this morning by Glen from Builders Warehouse Express in Lynnwood that I phoned Builders Warehouse to speak to a manager or owner to complement their service and to give an accolade to a star employee named Glen. Thank you again Glen for your stellar service. Here it is where things had gone south. The agent at the general call center was quite unfriendly, but at least she put me through to the correct branch. At the branch it totally tanked out. The person answering the phone answered 'hello' in an irritated (my interpretation) way, without identifying herself or the business. I then asked if I was at the correct place and if she can put me through to a manager. I had to ask this twice to which she then responded "with regards to what do you want to talk to a manager". She went on to explain why she asked and rightly so and that was to put me through to the correct manager. I then proceeded to tell her that I want to speak to the GM or floor manager, which resulted in her putting me through. I tried to explain to this guy that I want to bring Glen's service under his attention, but it seemed like he was busy with something else and did not really listen. After several attempts from my side he just put down the phone and redirected the call to an automated system asking to rate the experience, to which I by then being irritated responded "1" as the rating.
1 reply
18 months ago
Discovery and Vitality's arrogant disregard of their longstanding members
This is actually a review of Discovery as a whole. If you can stay away from them because for their exceptionally high premiums, they change their benefits, without informing you about it. In 2021 my wife had certain dental work done for which they paid, the year there after they suddenly did not pay for exactly the same work that they paid for the previous year and despite our best efforts to get this sorted out via our agent, they still refused to pay resulting in us having to pay almost R60000 to the dentist for which we did not know we should allow in our budget. We cancelled Discovery Medical and moved to Medihelp. We still kept our individual life insurance with Discovery as well as our Vitality Membership. We made use of a deal between Vitality and Planet Fitness as we wanted to make use of a gym over weekends. The Planet Fitness staff, after confronting them for a 400% increase in our fees, which incidentally they took without authorisation, said that Discovery delinked our Vitality account from Planet Fitness, without informing us. This is typical of the Discovery arrogance and disregard of their members.
4 replies
18 months ago
Fournos in The Grove mall is great all-round
We are treated so well by the people from Fournos in the Grove. There food is great, their coffee is great as is their service. Would have been 5 Stars if it wasn't for minor inconsistencies, which we every now and again experienced.
0 replies
18 months ago
*****ulently taking 400% the authorised amount from our banking account via debit orders
I have experienced exactly what I see, when reading reviews only now, that so many other people experienced. My wife and I joined the gym only because the Vitality special which they offered since Iade it clear to the agent that we only want to gym on weekends. Something we went wrong between Discovery and Planet Fitness and they unilaterally and unauthorised pushed debit orders for both my wife and I through my account for 4 times the authorised amount. We were not notified of any issues with our Vitality, of which we incidentally are still members.
5 replies
65 months ago
Hoffeldt Motors will show you who's the boss
See my previous review. In addition to that Hoffeldt is trying to put the blame on us for not reporting the issues the day before we did. According to them how dared we report the issue on the 16th of December 2020 which was a public holiday. The director also told me, when I told her that if she does not refund us for the car as per our rights under the CPA we'll have to resort to legal action, that we will not get anywhere since the "powerful" (my word) motorindustry does not refund. She said that they will repair the car under the warranty and thats it. We handed the car over to their agency and several other Renault agencies for repairs 4 times in 2 months, and remember this is a brand new Renault Triber. After these repairs after which the car lasted progressively longer, from a couple of blocks after the repair to a day to 3 weeks, it failed in any case and gotten progressively worst when the problems re-emerged. We told them on several occasions that we do not want a new car that had been repaired 5 times and that we demand a refund as per the CPA. Yet Hoffeldt sent it in for repairs a 5th time and are trying to bully us in accepting it and yet Renault SA does not do anything about it except referring us back to the dealership.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
12 (80%)