City of Tshwane Municipality

Based on recent customer reviews, City of Tshwane Municipality is described by residents as deeply dysfunctional across most service areas. Citizens report prolonged power and water outages, billing errors tied to the cleansing levy ruling, ignored emails, and disconnections without notice. Isolated praise exists for individual staff members in the Electricity Department, but the dominant experience is one of frustration and unanswered complaints.

The most common complaint about City of Tshwane Municipality, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Residents describe emails to senior managers going unanswered for weeks, blocked email addresses, automated replies with no follow-up, and call centre agents who put the phone down. Reference numbers are issued but rarely translate into resolution or meaningful updates.