Hennie T

Very bad service

Hoffeldt Ford Bronkhorstspruit. Last week 8 February 2023Wednesday afternoon my Ford Figo didn't want to start. On Thursday morning I phoned the dealership and told them my situation the guy told me that he will come and have a look right away.... I phoned them a few times that day to find out when will they come and every time the tell me they are on their way and that they are just a little bit busy same thing happened on Friday and at 16:15 they arrived at my house and they said they wil check it quickly and keep me updated. This morning Monday 13th February 2023 I phoned them again and they said that the car is right and that I can come and collect it. When I arrived at the dealership the guy went to get the car and then he came back and said sorry but the car isn't really and that something is wrong. And that I should come back later...... I did told the guy that I was supposed to se clients in groblersdal and delmas and that I was going to lose my deals with them . . This was just the cherry on the cake because of the previous time they service the car I also wasn't having a good experience with them .....they was supposed to phone me back the next week to replace the back wiper that they didn't had in stock and they never phoned me back....but the lady that phoned me regarding my experience with Ford didn't got a review because I told her my situation and she said she will find out what was going on...she phoned me a few times after that and every time I just tell her the same thing and stil nothing happend.