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Hi-Tec
Verified Business
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AI Review Summary
Based on recent customer reviews, Hi-Tec receives strong praise for its head office customer service team, with shoppers consistently mentioning helpful, responsive consultants who resolve return, exchange and replacement queries efficiently. A recurring theme is gratitude toward specific staff members who go beyond expectations, including arranging upgrades and waiving costs. However, customers repeatedly raise concerns about product durability, citing soles separating, stitching tearing, dye transfer and shoes failing within weeks or months of normal wear. In-store experiences are mixed, with some shoppers describing warm assistance and others reporting dismissive or accusatory treatment from store staff.
Performance(last 12 months):
TrustIndex
6.7
Ranking
#21
in Retail
NPS Score
53
Recommended: Very Likely
Review Distribution
3.9|38 Reviews
Jul '25 - Jun '26
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 17:33
Extremely happy with the service received.
Great service received from a gent working at Hi-Tec Somerset Mall yesterday. He was so attentive, polite and very friendly. I went there to return a jacket and sneaker that I bought online, went there met a lady she wasn’t as friendly or I think she didn’t hear correctly why we were there. We greeted and told her I would like to exchange these items for bigger sizes, she told me to write an E-mail to HI-tec then the guy came from nowhere it was like Jesus came on earth and saved the day. He assisted us, with a smile and respective way and the lady left only saw her when we were done. I was really impressed with the service received, I think the lady misunderstood me I wanted an exchange not a refund. Keep up the good work guys, I will surely come back to buy from the store again.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 17:33
Extremely happy with the service received.
Great service received from a gent working at Hi-Tec Somerset Mall yesterday. He was so attentive, polite and very friendly. I went there to return a jacket and sneaker that I bought online, went there met a lady she wasn’t as friendly or I think she didn’t hear correctly why we were there. We greeted and told her I would like to exchange these items for bigger sizes, she told me to write an E-mail to HI-tec then the guy came from nowhere it was like Jesus came on earth and saved the day. He assisted us, with a smile and respective way and the lady left only saw her when we were done. I was really impressed with the service received, I think the lady misunderstood me I wanted an exchange not a refund. Keep up the good work guys, I will surely come back to buy from the store again.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 17:29
Low-Tec
Bought a pair of Hi-Tec shoes online a couple of months ago, after the first week the problems started, first the material started opening up from "normal" walking at work, then the soles stated peeling. I've been a Hi-Tec customer for 30 years and supporter of " proudly South African" companies, but this is a disgrace, I could've ordered the same bad quality shoes online from T-mo at a fraction of the price. I wish I were able to attach pictures for people to see. Please supply a tube of Bostic with every pair sold.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 17:29
Low-Tec
Bought a pair of Hi-Tec shoes online a couple of months ago, after the first week the problems started, first the material started opening up from "normal" walking at work, then the soles stated peeling. I've been a Hi-Tec customer for 30 years and supporter of " proudly South African" companies, but this is a disgrace, I could've ordered the same bad quality shoes online from T-mo at a fraction of the price. I wish I were able to attach pictures for people to see. Please supply a tube of Bostic with every pair sold.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 12:39
Excellent service rated 5 stars
I want to thank hi tec for attending to my issue, most especially I want to thank Rudi Lewis he attended to my issue from the first minute I wrote about it in helopeter until the last minute, today I have received my new pair of sneakers and they are beautiful I love them, all this was possible because of Rudi Lewis, I want to express my gratitude to you and hi tec South Africa need a lots of staff members like you, your service to customers is extremely exceptional and I will always buy at hi tec because of the service you provided thank so much I'm very happy and I wish there were more than 5 stars in helopeter, I would have rated your service with 100 stars thank so much I'm very satisfied and happy 👍👏👌🙏
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 12:39
Excellent service rated 5 stars
I want to thank hi tec for attending to my issue, most especially I want to thank Rudi Lewis he attended to my issue from the first minute I wrote about it in helopeter until the last minute, today I have received my new pair of sneakers and they are beautiful I love them, all this was possible because of Rudi Lewis, I want to express my gratitude to you and hi tec South Africa need a lots of staff members like you, your service to customers is extremely exceptional and I will always buy at hi tec because of the service you provided thank so much I'm very happy and I wish there were more than 5 stars in helopeter, I would have rated your service with 100 stars thank so much I'm very satisfied and happy 👍👏👌🙏
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