Colin P

Active since Jul 2023

Reviews

Industries

Reviews

7 reviews

3 months ago

Fantastic customer service

Rudi provided prompt and very responsive customer service and I can only recommend Hi-Tec for the way in which they dealt with me. I will happily buy their hiking boots in the future.

1 reply

Afrihost.com

10 months ago

Do not trust what you see on the Afrihost website

Before I initialised an account, I checked with the contact centre person whether package upgrades would be immediate. I was assured they were. This is also what it states on their Help Centre site. However, when I upgraded my package, I now have to wait 6 weeks for it to take effect. And there is nothing that Afrihost can do to fix it. They seem to have made changes without informing customers and acknowledge that the Help Centre site is outdated.

0 replies

Nespresso

15 months ago

Cannot get refund paid

I am not sure about the value of reviewing Nespresso seeing as they do not respond and seem completely uninterested in the negative comments. We have been trying for over a month to get refunds for 2 orders mistakenly made on their app. As others have experienced, the 'customer care' call centre is useless and simply say they will take it up with finance, and nothing happens. I am very disappointed with the way Nespresso seems to be deteriorating (as we have had positive experiences in the past).

0 replies

Discovery Health

18 months ago

Inept attempts to solve linking problems

Trying to link devices to upload exercise data for the new personal health pathways has been a nightmare. And inept staff in the device support team send out lazy responses that show that they have not even tried to engage with the problem. We have 5 support reference numbers and still no solution to why we cannot link our devices.

1 reply

Discovery Insure

20 months ago

Prompt claim management

My portable items claim was handled professionally and I was kept informed as to exactly what was needed to process the claim once I had logged it online. The claim was promptly paid once all the required documents had been provided. Thank you, Reabetswe.

1 reply

Flight Centre South Africa

32 months ago

Good with limitations

Simple enough to find the details of the flight I was looking for. Pity that there is no option to select seats at the same time.

1 reply

Execu Move

37 months ago

Very smooth move

We asked for a quote from Execu-move as they had a very good rating on Hello Peter, thinking that they would be out of our price range. The quote was very reasonable, and we chose them to move us from Joburg to KwaZulu-Natal. The move was handled very professionally and smoothly – furnishings and pictures all securely wrapped. They also helped reassemble furniture that had been disassembled for the move. While a collection date was easily sorted out, waiting until just over a week before the move for a delivery date was a bit frustrating, but we do realise that we were part of a part-delivery. Also, everything was numbered for security purposes on collection and checked again on delivery; now if only we could find an easy way to remove some of the preprinted stickers that were used. We would have no hesitation recommending them.

2 replies

Review Distribution

5 Star

3 (42.9%)

4 Star

1 (14.3%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (42.9%)

Colin P

Reviews

Fantastic customer service

Do not trust what you see on the Afrihost website

Cannot get refund paid

Inept attempts to solve linking problems

Prompt claim management

Good with limitations

Very smooth move

Review Distribution

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