Gym Company
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Gym Company faces serious customer experience challenges. Members overwhelmingly describe difficulty cancelling memberships, unauthorised debit orders continuing after termination, and unresponsive support channels. Facility cleanliness and equipment maintenance complaints recur across multiple branches. Isolated positive experiences exist at specific branches like East Point and Bracken City, but the dominant narrative is one of frustration with contract administration and post-sale service.
TrustIndex
2
NPS Score
-98
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Gym Company faces serious customer experience challenges. Members overwhelmingly describe difficulty cancelling memberships, unauthorised debit orders continuing after termination, and unresponsive support channels. Facility cleanliness and equipment maintenance complaints recur across multiple branches. Isolated positive experiences exist at specific branches like East Point and Bracken City, but the dominant narrative is one of frustration with contract administration and post-sale service.
The most common complaint about Gym Company, based on Hellopeter's AI analysis of recent customer reviews, is Memberships, Contracts & Cancellations. Cancellation is the single largest pain point. Members report sending forms and emails for months without action, debit orders continuing after notice periods served, surprise downgrade and cancellation fees, and threats of blacklisting. Memberships, Contracts & Cancellations (1.0) reflects systemic dysfunction across nearly every branch mentioned.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
I am extremely disappointed with the ********* sales practices at this branch. I met with a sales representative named Thulani to discuss a potential membership, during which I clearly explained that I live in Midrand, have an existing contract with Virgin Active, and would only consider joining if I permanently relocated to this area. I never paid an activation fee, nor did I provide consent to join. Despite this, I was shocked to receive notifications that a tag was collected in my name and that my account is being debited. I have attempted to resolve this with Thulani twice, but he has ignored my requests. These unauthorized debit orders are now negatively impacting my credit score. This is highly unprofessional and borders on *****ulent. I am currently escalating this matter to management, as no one should be signed up for a contract without their explicit consent or payment.
1 reviews | Active since Oct 2022
I am extremely disappointed with the ********* sales practices at this branch. I met with a sales representative named Thulani to discuss a potential membership, during which I clearly explained that I live in Midrand, have an existing contract with Virgin Active, and would only consider joining if I permanently relocated to this area. I never paid an activation fee, nor did I provide consent to join. Despite this, I was shocked to receive notifications that a tag was collected in my name and that my account is being debited. I have attempted to resolve this with Thulani twice, but he has ignored my requests. These unauthorized debit orders are now negatively impacting my credit score. This is highly unprofessional and borders on *****ulent. I am currently escalating this matter to management, as no one should be signed up for a contract without their explicit consent or payment.
1 reviews | Active since May 2024
I had a membership at the Gym COmpany in Jacaranda Centre (Pretoria), which I cancelled due to finances. However, they continued to deduct money from bank. I even went to them personally on two occasions, sent 100's of e-mails, filled in forms, etc. to ensure that they remove me from their system. Now, again, they harrass me with e-mails, and even deducted after a year of cancellation, money from my account. I am not sure who to contact anymore, as I tried so many pathways. They even took my cancellation from that I filled in at the Gym, scanned it in and sent it to their HQ, but still, they continue to deduct money and continuously harrass me. I am so fed-up of this incompetence in their system. REMOVE ME>
1 reviews | Active since May 2024
I had a membership at the Gym COmpany in Jacaranda Centre (Pretoria), which I cancelled due to finances. However, they continued to deduct money from bank. I even went to them personally on two occasions, sent 100's of e-mails, filled in forms, etc. to ensure that they remove me from their system. Now, again, they harrass me with e-mails, and even deducted after a year of cancellation, money from my account. I am not sure who to contact anymore, as I tried so many pathways. They even took my cancellation from that I filled in at the Gym, scanned it in and sent it to their HQ, but still, they continue to deduct money and continuously harrass me. I am so fed-up of this incompetence in their system. REMOVE ME>
1 reviews | Active since May 2026
I’ve been using Gym Company for several months now, and my experience has been really positive. The equipment is well-maintained, the trainers are supportive, and the atmosphere keeps me motivated to stay consistent with my workouts.
1 reviews | Active since May 2026
I’ve been using Gym Company for several months now, and my experience has been really positive. The equipment is well-maintained, the trainers are supportive, and the atmosphere keeps me motivated to stay consistent with my workouts.
1 reviews | Active since Oct 2020
I am on month to month contract with gym company newton December 2025 I paid my gym subscription on my payday via the link they sent on smses . January 2026 I still received same massages I decided to call them spoke to Monica who shared whatsapp number so I can forward her the screenshots of smses I have been receiving even though I paid all that happened on the 15th January .I was told i must send bank statement to prove it which I did . I was told to wait for update . 21 January I contacted her again for update she said nothing yet but I can come to gym , I told her I will not till the issue is sorted . 26 January I sent another msg saying due to no response to my issue I am cancelling my membership. she didnt respond . Feb subscription went thru still I wasn't going to gym as I was waiting for my query to be resolved .3rd of March I went back to whatsapp and told Monica to cancel my membership. she responded with " He didn't call you "? I dont even know who was supposed to call I said no it doesn't matter anymore just cancel my membership. 31st March she sent me msg on whatsapp that am owing R399 , I reminded her of all conversations we had she pretended like she knew nothing ....I sent her even email of cancelation I sent to gym company email I got from their website she responded by saying email address I used by Mr D( I dont know who is that ) he is no longer with them . I told her I dont care still want my membership cancelled . instead of assiting with cancelation she begged me to stay which I refused still. 16th April I received another whatsapp msg but this time From Sandy Nganga , I explain same story sent all proof of communication with Monica she told me I was supposed to do it online . I explained that no one told me How to ...I sent email and also spoke to monica who never explained to me I must go online but the fact if emails and whatsapp communications are there . she said nothing but just send link. I still continuously received smses . now friday 22nd May ....I received another whatsapp msg from Thando Xaba this time saying I owe R798 I don't know how it got to that amount cause I haven't been in gym from November 2025. Dec 25 paid , Jan 26 paid Feb 26 paid though not in Gym after feb Payment I requested for Payment. Gym company need to sort this out speak to this monica lady who knows the issue from beginning and cancel my membership(NT***)
1 reviews | Active since Oct 2020
I am on month to month contract with gym company newton December 2025 I paid my gym subscription on my payday via the link they sent on smses . January 2026 I still received same massages I decided to call them spoke to Monica who shared whatsapp number so I can forward her the screenshots of smses I have been receiving even though I paid all that happened on the 15th January .I was told i must send bank statement to prove it which I did . I was told to wait for update . 21 January I contacted her again for update she said nothing yet but I can come to gym , I told her I will not till the issue is sorted . 26 January I sent another msg saying due to no response to my issue I am cancelling my membership. she didnt respond . Feb subscription went thru still I wasn't going to gym as I was waiting for my query to be resolved .3rd of March I went back to whatsapp and told Monica to cancel my membership. she responded with " He didn't call you "? I dont even know who was supposed to call I said no it doesn't matter anymore just cancel my membership. 31st March she sent me msg on whatsapp that am owing R399 , I reminded her of all conversations we had she pretended like she knew nothing ....I sent her even email of cancelation I sent to gym company email I got from their website she responded by saying email address I used by Mr D( I dont know who is that ) he is no longer with them . I told her I dont care still want my membership cancelled . instead of assiting with cancelation she begged me to stay which I refused still. 16th April I received another whatsapp msg but this time From Sandy Nganga , I explain same story sent all proof of communication with Monica she told me I was supposed to do it online . I explained that no one told me How to ...I sent email and also spoke to monica who never explained to me I must go online but the fact if emails and whatsapp communications are there . she said nothing but just send link. I still continuously received smses . now friday 22nd May ....I received another whatsapp msg from Thando Xaba this time saying I owe R798 I don't know how it got to that amount cause I haven't been in gym from November 2025. Dec 25 paid , Jan 26 paid Feb 26 paid though not in Gym after feb Payment I requested for Payment. Gym company need to sort this out speak to this monica lady who knows the issue from beginning and cancel my membership(NT***)
1 reviews | Active since Sept 2024
I am writing to formally dispute the debit charges being processed from my bank account by your company. I have never attended or used your gym services, yet my account is being charged for a membership or service that I did not authorise or make use of. I find this unacceptable and misleading. I hereby demand the immediate cancellation of any membership, contract, or debit order linked to my details and request written confirmation that no further deductions will be made from my account. Should your company continue debiting my account without my consent, I will have no choice but to pursue legal action and report the matter to the relevant consumer protection authorities and my bank for unauthorised debit order investigations. I expect this matter to be resolved urgently.
1 reviews | Active since Sept 2024
I am writing to formally dispute the debit charges being processed from my bank account by your company. I have never attended or used your gym services, yet my account is being charged for a membership or service that I did not authorise or make use of. I find this unacceptable and misleading. I hereby demand the immediate cancellation of any membership, contract, or debit order linked to my details and request written confirmation that no further deductions will be made from my account. Should your company continue debiting my account without my consent, I will have no choice but to pursue legal action and report the matter to the relevant consumer protection authorities and my bank for unauthorised debit order investigations. I expect this matter to be resolved urgently.
1 reviews | Active since Nov 2017
I have been asking you guys to cancel the contract from 2024 and all I get is emails telling me to reinstate it so that my debit can be written-off. I cannot visit a GYM company branch for cancellation as I am way to far from all branches. I have been sending multiple emails regarding this but no one seems to have an answer. May someone please call me to help me cancel this contract or we can face court plus I have all the proof.
1 reviews | Active since Nov 2017
I have been asking you guys to cancel the contract from 2024 and all I get is emails telling me to reinstate it so that my debit can be written-off. I cannot visit a GYM company branch for cancellation as I am way to far from all branches. I have been sending multiple emails regarding this but no one seems to have an answer. May someone please call me to help me cancel this contract or we can face court plus I have all the proof.
1 reviews | Active since May 2026
Great equipment, friendly staff, clean space, motivating atmosphere every day.
1 reviews | Active since May 2026
Great equipment, friendly staff, clean space, motivating atmosphere every day.
Gym Company has a TrustIndex of 2 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. Hellopeter has tracked Gym Company across 1,841 total reviews. How is the TrustIndex calculated? →
