I am very annoyed and upset about their customer services .

I am on month to month contract with gym company newton December 2025 I paid my gym subscription on my payday via the link they sent on smses . January 2026 I still received same massages I decided to call them spoke to Monica who shared whatsapp number so I can forward her the screenshots of smses I have been receiving even though I paid all that happened on the 15th January .I was told i must send bank statement to prove it which I did . I was told to wait for update . 21 January I contacted her again for update she said nothing yet but I can come to gym , I told her I will not till the issue is sorted . 26 January I sent another msg saying due to no response to my issue I am cancelling my membership. she didnt respond . Feb subscription went thru still I wasn't going to gym as I was waiting for my query to be resolved .3rd of March I went back to whatsapp and told Monica to cancel my membership. she responded with " He didn't call you "? I dont even know who was supposed to call I said no it doesn't matter anymore just cancel my membership. 31st March she sent me msg on whatsapp that am owing R399 , I reminded her of all conversations we had she pretended like she knew nothing ....I sent her even email of cancelation I sent to gym company email I got from their website she responded by saying email address I used by Mr D( I dont know who is that ) he is no longer with them . I told her I dont care still want my membership cancelled . instead of assiting with cancelation she begged me to stay which I refused still. 16th April I received another whatsapp msg but this time From Sandy Nganga , I explain same story sent all proof of communication with Monica she told me I was supposed to do it online . I explained that no one told me How to ...I sent email and also spoke to monica who never explained to me I must go online but the fact if emails and whatsapp communications are there . she said nothing but just send link. I still continuously received smses . now friday 22nd May ....I received another whatsapp msg from Thando Xaba this time saying I owe R798 I don't know how it got to that amount cause I haven't been in gym from November 2025. Dec 25 paid , Jan 26 paid Feb 26 paid though not in Gym after feb Payment I requested for Payment. Gym company need to sort this out speak to this monica lady who knows the issue from beginning and cancel my membership(NT1946645)