Green Motion Car Rental (Kenings)
Unclaimed Business
|2|8 Reviews (last 12 months)|This business does not respond to reviews
Green Motion Car Rental (Kenings)
Unclaimed Business
|2
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-75Unlikely
NPS Score
-75
Recommended: Unlikely
Review Distribution
2|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Apr 2010
15 May 2026, 15:21
Refund delays
Rented a vehicle from their Cape Town branch, service was great until it was time to return my deposit. Refunding deposits should not take 7-21 business days. That is unreasonable as we are not talking about a mere R1000, it is over R20K. I have called their office 3 times this week for feedback and nobody can confirm a status. Last call today I was told my query was only escalated yesterday I have to wait until Monday.
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Anonymous
1 reviews | Active since Apr 2010
15 May 2026, 15:21
Refund delays
Rented a vehicle from their Cape Town branch, service was great until it was time to return my deposit. Refunding deposits should not take 7-21 business days. That is unreasonable as we are not talking about a mere R1000, it is over R20K. I have called their office 3 times this week for feedback and nobody can confirm a status. Last call today I was told my query was only escalated yesterday I have to wait until Monday.
0
Replies (0)JV
John V
1 reviews | Active since May 2026
11 May 2026, 12:38
Worst ever-maybe it’s a ****
This was the worst car rental I’ve ever experienced. I can’t rare them zero. - they supposed to meet you at arrivals- 12:00 not there - if no not there tell you to go to enquiries- 12:05 not there - at 12:15 a woman saunters up dosnt greet you and then tells you to wait as other customers are due to arrive - 12:20 fill out forms after doing them on line. - 12:25 others arrive we walk to parking garage - told to wait -12:35 I ask what’s happening -12:40 now get driven to offsite place -12:50 told to wait, ask where my car is so can put my luggage in - shown a dirty car, not washed, been used by staff, papers and empty bottles inside. - 13:00 (1hr ) told to fill out forms … again.. and to sign papers - 13:05 told sorry car is not filled with petrol, please go with “manager” to garage to fill car. -13:15 car getting filled and manager takes photos in low light place of dirty car for damage. I try to inspect but now rushing. - 13:25 manager get receipt and we can drive off, I drop him at pick up place - 13:30 after 1.5 hrs have got my car - car in bad condition 40k on clock - when I return car I wait 15min for person to check car - the car is dirty after it was cleaned at guesthouse but had to travel1.5 km on dirt road which covered the wet car with dust. - staff not friendly - signed car papers, not shown any so called damage to car - 2 weeks after returning car am told there was damage to car window sill - did not see any damage when returned - they deduct R 4000 approx from my deposit - asked for photo of damage. - manager asked some staff to deal with it - never hear any response. - 10days later deposit less so called damage refund into account I have hired cars for business and personal use for 50years. This is the worst. Suggest you pay the bit more and use the big SA car hire companies. This is an international company which does not meet the local car hire standards but relies on slightly cheaper prices.
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John V
1 reviews | Active since May 2026
11 May 2026, 12:38
Worst ever-maybe it’s a ****
This was the worst car rental I’ve ever experienced. I can’t rare them zero. - they supposed to meet you at arrivals- 12:00 not there - if no not there tell you to go to enquiries- 12:05 not there - at 12:15 a woman saunters up dosnt greet you and then tells you to wait as other customers are due to arrive - 12:20 fill out forms after doing them on line. - 12:25 others arrive we walk to parking garage - told to wait -12:35 I ask what’s happening -12:40 now get driven to offsite place -12:50 told to wait, ask where my car is so can put my luggage in - shown a dirty car, not washed, been used by staff, papers and empty bottles inside. - 13:00 (1hr ) told to fill out forms … again.. and to sign papers - 13:05 told sorry car is not filled with petrol, please go with “manager” to garage to fill car. -13:15 car getting filled and manager takes photos in low light place of dirty car for damage. I try to inspect but now rushing. - 13:25 manager get receipt and we can drive off, I drop him at pick up place - 13:30 after 1.5 hrs have got my car - car in bad condition 40k on clock - when I return car I wait 15min for person to check car - the car is dirty after it was cleaned at guesthouse but had to travel1.5 km on dirt road which covered the wet car with dust. - staff not friendly - signed car papers, not shown any so called damage to car - 2 weeks after returning car am told there was damage to car window sill - did not see any damage when returned - they deduct R 4000 approx from my deposit - asked for photo of damage. - manager asked some staff to deal with it - never hear any response. - 10days later deposit less so called damage refund into account I have hired cars for business and personal use for 50years. This is the worst. Suggest you pay the bit more and use the big SA car hire companies. This is an international company which does not meet the local car hire standards but relies on slightly cheaper prices.
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Replies (0)FM
Fundiswa M
1 reviews | Active since Sept 2023
15 Apr 2026, 07:09
Inequality in customer treatment
I rented a c3 max or similar 2 weeks in advance and on the day of collection they showed up with a suzuki dzire which is the smallest car, I said I wont be taking taking that car. They said they had run out of cars and an hour later they showed up with the same car and gave it to the customer who had just arrived. I asked them about their dishonesty and they gave excuses. After countless phonecalls I settled for vw car as I was already 2 hours late. They really inconvenienced my trip. This was my very bad experience
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Fundiswa M
1 reviews | Active since Sept 2023
15 Apr 2026, 07:09
Inequality in customer treatment
I rented a c3 max or similar 2 weeks in advance and on the day of collection they showed up with a suzuki dzire which is the smallest car, I said I wont be taking taking that car. They said they had run out of cars and an hour later they showed up with the same car and gave it to the customer who had just arrived. I asked them about their dishonesty and they gave excuses. After countless phonecalls I settled for vw car as I was already 2 hours late. They really inconvenienced my trip. This was my very bad experience
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Replies (0)SP
Samuel P
1 reviews | Active since Apr 2026
11 Apr 2026, 20:59
Cape Town International Airport - Excellent
I rented a car from Green Motion from 6 March to 13 March, collecting and returning the vehicle at Cape Town International Airport. The booking was made via Booking.com, and one of the main advantages was the lower rental price compared to other options, although this did come with a higher deposit requirement of R9,400. I had booked a six-seater, and the pickup process was straightforward and efficient. During collection, I was offered additional cover options for the windscreen and tyres, which I chose to decline. There was no pressure or hassle around this, which I appreciated. I was informed that the deposit refund timeline could take between 7 and 31 business days, and I received my full deposit back on 10 April, which was approximately 19 business days after returning the vehicle, well within the stated timeframe. The only negative aspect of my experience was the limited communication via email. Improved communication would have made an already good experience an exceptional one. Overall, I was satisfied with the service and would consider using Green Motion again.
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Samuel P
1 reviews | Active since Apr 2026
11 Apr 2026, 20:59
Cape Town International Airport - Excellent
I rented a car from Green Motion from 6 March to 13 March, collecting and returning the vehicle at Cape Town International Airport. The booking was made via Booking.com, and one of the main advantages was the lower rental price compared to other options, although this did come with a higher deposit requirement of R9,400. I had booked a six-seater, and the pickup process was straightforward and efficient. During collection, I was offered additional cover options for the windscreen and tyres, which I chose to decline. There was no pressure or hassle around this, which I appreciated. I was informed that the deposit refund timeline could take between 7 and 31 business days, and I received my full deposit back on 10 April, which was approximately 19 business days after returning the vehicle, well within the stated timeframe. The only negative aspect of my experience was the limited communication via email. Improved communication would have made an already good experience an exceptional one. Overall, I was satisfied with the service and would consider using Green Motion again.
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Gillian F
1 reviews | Active since Mar 2009
21 Feb 2026, 16:17
Very happy with service, especially when we had a puncture deep in rural E Cape
Green Motion has competitive pricing and when we had a flat tyre deep in rural Eastern Cape, they were extremely helpful, booking us in for a replacement in Mthatha and ensuring that we reached our destination safely. I did take the additional tyre and windscreen cover, as well as their Premium Plus option, which I do recommend. They are a bit slow to release the security deposit, but had no issue doing so when reminded. I will definitely use Green Motion again.
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Gillian F
1 reviews | Active since Mar 2009
21 Feb 2026, 16:17
Very happy with service, especially when we had a puncture deep in rural E Cape
Green Motion has competitive pricing and when we had a flat tyre deep in rural Eastern Cape, they were extremely helpful, booking us in for a replacement in Mthatha and ensuring that we reached our destination safely. I did take the additional tyre and windscreen cover, as well as their Premium Plus option, which I do recommend. They are a bit slow to release the security deposit, but had no issue doing so when reminded. I will definitely use Green Motion again.
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Phillip H
1 reviews | Active since Feb 2026
19 Feb 2026, 10:15
Bad car rental experience
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund (tomorrow will be 21 days...) I will definitely not make use of Green Motion again nor will I ever recommend them.
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Phillip H
1 reviews | Active since Feb 2026
19 Feb 2026, 10:15
Bad car rental experience
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund (tomorrow will be 21 days...) I will definitely not make use of Green Motion again nor will I ever recommend them.
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FM
Fatema M
1 reviews | Active since Oct 2025
15 Oct 2025, 16:38
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account. I asked many times for official proof, but they never sent anything — just excuses and lies. After reading other reviews, I realized they’ve done the same thing to many people! This is clearly a pattern of dishonest behavior. It was a stressful, frustrating experience. Please be careful and do not deal with them! نصابين تحملو منهم 🚫👎🏻👎🏻 هذي الشركة نصابة! ما رجعوا لي مبلغ الضمان وظلّوا يدّعون إنهم رجّعوه، مع إن المبلغ ما وصل لحسابي أبداً. طلبت منهم أكثر من مرة إثبات رسمي للتحويل، لكنهم ما أرسلوا أي شيء، بس أعذار وكذب. وبعد ما قرأت تقييمات الناس، اكتشفت إنهم يسوّون نفس الشيء مع كثير غيري! واضح إن هذا أسلوب متكرر وغير صادق. كانت تجربة سيئة ومتعبة جداً، أنصح الجميع عدم التعامل معهم أبداً!
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Fatema M
1 reviews | Active since Oct 2025
15 Oct 2025, 16:38
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account. I asked many times for official proof, but they never sent anything — just excuses and lies. After reading other reviews, I realized they’ve done the same thing to many people! This is clearly a pattern of dishonest behavior. It was a stressful, frustrating experience. Please be careful and do not deal with them! نصابين تحملو منهم 🚫👎🏻👎🏻 هذي الشركة نصابة! ما رجعوا لي مبلغ الضمان وظلّوا يدّعون إنهم رجّعوه، مع إن المبلغ ما وصل لحسابي أبداً. طلبت منهم أكثر من مرة إثبات رسمي للتحويل، لكنهم ما أرسلوا أي شيء، بس أعذار وكذب. وبعد ما قرأت تقييمات الناس، اكتشفت إنهم يسوّون نفس الشيء مع كثير غيري! واضح إن هذا أسلوب متكرر وغير صادق. كانت تجربة سيئة ومتعبة جداً، أنصح الجميع عدم التعامل معهم أبداً!
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