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Active since Apr 2010

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12 reviews

3 months ago

Refund delays

Rented a vehicle from their Cape Town branch, service was great until it was time to return my deposit. Refunding deposits should not take 7-21 business days. That is unreasonable as we are not talking about a mere R1000, it is over R20K. I have called their office 3 times this week for feedback and nobody can confirm a status. Last call today I was told my query was only escalated yesterday I have to wait until Monday.

0 replies

Vodacom

12 months ago

No feedback from repair centre, lapsed turnaround times

I had been having issues with my device (still under warranty). I had Samsung check it, who had wiped the phone and reinstalled the software but the problem remained. I then took it in to Vodaworld, I got my device back very quickly where they'd said they found no fault. The very same day the screen had started showing worse errors than before. I then returned the phone to Vodaworld. I received an sms on Monday 28 July that spares have been received. I have had absolutely no follow up updates since then. I have had contact with a person at Vodaworld who would try escalating the problem but he too has not been able to get any response from the repair centre. Surely if they are unable to fix it, it should be replaced as it is still under warranty instead of going no-contact. The 3-7 days turnaround has lapsed.

2 replies

MiWay Insurance

13 months ago

Excess Recovery

I really did not expect an excess recovery and to my surprise Bhavika Ramchendran managed to locate the owners of the vehicle and obtained the refund 7 months after the incident. Great job!

1 reply

MiWay Insurance

15 months ago

Hello Peter is the only way to get Miway to respond

After an already painful claims experience, with a poor panelbeater I had to reconnect with Miway to let them know the poor workmanship which Ive discovered. I wrote to Sakhele Mchunu on 25 April 2025 and the claims assessor Antonio Petrone and to date no response or acknowledgment from them. I then redirected my email to Mzilikazi Khumalo who had contacted me around my first Hello Peter complaint where he said I should write to their complaints dept first for a resolution. Well here I am writing to HP again as even Mzilikazi has not responded to my email to him on 7 May. Maybe now I will get a response and be assisted.

1 reply

MiWay Insurance

20 months ago

Next stop - Ombudsman and cancel my policy

I am not at all having a good claims experience with them. First I returned the courtesy car on 28 Nov, I have still not received my refund. Miway agent keeps following up. Legal advisor who should be attempting to get my excess back from the other driver has not even acknowledged my email of me sending through the photos and case number. Worst of all is my experience with Renew-It Rivonia. They took 3 weeks to finish my car and i had to do the job of Miway and chase Renew-It myself. Miway giving me updates on info I already knew. I finally collected my car yesterday at 4pm, Xolani the service consultant tried to get me to collect the next day to seemingly buy more time. I collected the car anyway only to find the aircon is now not working. Took the car back this morning only for them to say it is not of their doing, this must be an electrical fault the car needs to go to Toyota. Yet they acknowledged that they had to unplug the battery for the time the car stayed with them. I have previously logged a complaint with Miway because on Renew-it slowness and lack of proper communication. I today still await Miway's response to my car coming back with other things gone wrong. There are so many complaints online about Renew-It Rivonia and both times going to the branch there were customers waiting there furious with the service. Next stop is at the Ombudsman.

1 reply

Shelby Auto

71 months ago

Great Service

Great, speedy and friendly service.

0 replies

Sanlam

77 months ago

Email queries being Ignored.

I am due for my Satrix payout end of this month. Naomi Potgieter my Financial Planner has just blatantly ignored my emails since end March 2020. She said she would need the forms signed by me atleast 2 weeks before month end April. Since Lockdown I requested that she send the forms whilst I could still print them but no reply. A couple day ago I emailed again saying I now can sign via Signflow and I again requested confirmation of the last installment date, again no response. Classic after sale poor customer service.

2 replies

Edcon

78 months ago

BORDERLINE HARASSMENT!

If Edcon took the time to look at how certain clients actually conduct their payments before making calls, they would see that I maintain my account very well. This month I miss the cut-off as life happens, theyll call me 3 days in a row, they didnt even see payment was made yesterday. I get they need to call people as a lot of people are questionable but make sure you actually calling and sorting out problem clients, wasting my time and yours. You will lose clients if your Debtors department just doesnt do research first. In a few months time Ill get a call saying "You're such a great client, please buy my ****py policy"

2 replies

FNB (First National Bank)

92 months ago

Poor form

I purchased at The Raj Express in Blue Hills on 21 Dec and paid by card. The initial try failed, the cashier tried again and this time was successful. However, the payment went off twice. I have checked with them and they have confirmed that the money does not reflect in their account. FNB sent me a Debit Card dispute form to complete which was sent to them on 10 Jan and was told i should receive a response within 5 working days. I have still not heard anything even after a follow up through Premier banking as there is no contact numbers on the form i filled in. I should not be following up or chasing them when this is no fault of mine.

1 reply

The Raj

92 months ago

Dishonesty at The Raj

I paid with my card on 21 Dec at the Blue Hills store. At first the transaction failed. Cashier tried again this time was successful. On Saturday 22nd Dec I received notification that the transaction did go off twice confirmed this when I checked my bank account. I've been to the store twice for a refund but they weren't very helpful kept insisting that there was only 1 transaction on closing up that day. They promised to check and come back to me from headoffice on Monday 31 Dec I have not yet heard from them. Didn't receive not one courtesy call. Next step national consumer commission...

0 replies

Review Distribution

5 Star

1 (8.3%)

4 Star

1 (8.3%)

3 Star

0 (0%)

2 Star

2 (16.7%)

1 Star

8 (66.7%)

Reviews

Refund delays

No feedback from repair centre, lapsed turnaround times

Excess Recovery

Hello Peter is the only way to get Miway to respond

Next stop - Ombudsman and cancel my policy

Great Service

Email queries being Ignored.

BORDERLINE HARASSMENT!

Poor form

Dishonesty at The Raj

Review Distribution

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