GS
Google South Africa
Unclaimed Business
GS
Google South Africa
Unclaimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Google South Africa is facing significant frustration centred on billing and subscription management. Customers consistently mention unauthorised debit orders, difficulty cancelling Google One and Workspace subscriptions, and charges continuing after cancellation. A recurring theme is the lack of accessible human support, with users describing repeated escalations through case numbers that yield acknowledgement but no resolution. Additional concerns include storage upgrade billing not reflecting on accounts, hacked Gmail recovery issues, and navigation directing drivers onto closed roads. Consumer Protection Act references appear in complaints seeking refunds.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.1|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 23:05
Google acknowledges billing error in writing — still refuses to void the charge
I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface. Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used. I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #70783306). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge. Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission. I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined. I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 23:05
Google acknowledges billing error in writing — still refuses to void the charge
I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface. Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used. I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #70783306). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge. Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission. I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined. I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 13:27
Bad direction from Durban to Cathkin Park
Was directed (only one option) from Durban to Cathkin Park via a road from N3 exit 179 which was closed in 20Km with no proper detour available! Should have been directed via Winterton.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 13:27
Bad direction from Durban to Cathkin Park
Was directed (only one option) from Durban to Cathkin Park via a road from N3 exit 179 which was closed in 20Km with no proper detour available! Should have been directed via Winterton.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 19:50
Kindly make a lot awarw who are dissatified
I have come to realise that now google is charging us exorbitant amount for a space clean up in our emails, this is a pure ****. Very frustrating and ******ion. If there is a reliable email and phones i am the first 1 to jump ship. Google via gmail account are extoting money from us, pure capitalism
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 19:50
Kindly make a lot awarw who are dissatified
I have come to realise that now google is charging us exorbitant amount for a space clean up in our emails, this is a pure ****. Very frustrating and ******ion. If there is a reliable email and phones i am the first 1 to jump ship. Google via gmail account are extoting money from us, pure capitalism
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 10:24
Extremely unfair billing!
This billing is extremely unfair, and I feel my concern is not being properly addressed. To be very clear: we cancelled the account. The account was later reopened only because we needed to retrieve a single file from Google Drive, which required assistance and took several days to resolve. At no point did we intend to resume service or start a new billing cycle. Despite this, we are now being billed for two accounts for an entirely new month, even though the service was not being used. This does not reflect actual usage and does not respect our original cancellation. We are experiencing financial hardship, which is why the account was closed in the first place. Charging us under these circumstances is unreasonable. We are requesting this charge be reversed and that this case be escalated to a billing supervisor for review. Please confirm next steps toward issuing a refund.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 10:24
Extremely unfair billing!
This billing is extremely unfair, and I feel my concern is not being properly addressed. To be very clear: we cancelled the account. The account was later reopened only because we needed to retrieve a single file from Google Drive, which required assistance and took several days to resolve. At no point did we intend to resume service or start a new billing cycle. Despite this, we are now being billed for two accounts for an entirely new month, even though the service was not being used. This does not reflect actual usage and does not respect our original cancellation. We are experiencing financial hardship, which is why the account was closed in the first place. Charging us under these circumstances is unreasonable. We are requesting this charge be reversed and that this case be escalated to a billing supervisor for review. Please confirm next steps toward issuing a refund.
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