Montle M's Profile | Hellopeter

1 month ago

Google acknowledges billing error in writing — still refuses to void the charge”

I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface. Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used. I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #70783306). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge. Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission. I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined. I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist. And the fact that my annual paid account will also be suspended due to this error is extremely *********

0 replies

Google South Africa

1 month ago

Google acknowledges billing error in writing — still refuses to void the charge

I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface. Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used. I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #70783306). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge. Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission. I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined. I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist.

0 replies

Afrox

84 months ago

AFROX WANTS TO RUIN PEOPLE'S LIVES - THEY DO NOT TREAT CUSTOMERS FAIRLY

Below is a copy of the e-mail i sent to Afrox customer care. Good Day I have been trying for months now to get confirmation that my account is closed. I have paid all my bills and returned the cylinder and i have sent the proof of this on many occasions and i haven't received confirmation that its closed. But yet you guys are still sending me monthly emails saying i owe money. I spoke to a guy named Dion via E-mail and i sent him my proof of payment and cylinder return note more than once. Is it so much to ask for you guys to do your end of the bargain and close my account? IF NOT AT LEAST GIVE CONFIRMATION THAT THE ISSUE IS BEING HANDLED? I am keep going to send my proof of payment and delivery return note every single day until i get confirmation..just like how you guys keep sending me bills that i've already paid for. Which you refuse to explain or justify ( because they're obviously not valid). I ( will not allow you guys to soil my name and get me black listed because of your bad customer service. I really hope someone gets back to me as soon as possible. I spent at least two hours today trying to get through via phone and nothing. Not a single call center person answered my call. Attached to this mail is my proof of payment and Return note for my cylinder. I have also attached the correspondence between myself and Dion from Afrox to further my point. I'm going to send this email everyday till i get a response. If that doesn't work i will have no other choice but to take this to the ombudsman. Regards

2 replies

Montle M

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Google acknowledges billing error in writing — still refuses to void the charge”

Google acknowledges billing error in writing — still refuses to void the charge

AFROX WANTS TO RUIN PEOPLE'S LIVES - THEY DO NOT TREAT CUSTOMERS FAIRLY

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