G-Bets
Verified Business
|1.8|20 Reviews (last 12 months)|Responds in 1171h 30m
G-Bets
Verified Business
|1.8
20 Reviews (last 12 months)
Responds in 1171h 30m
AI Review Summary
Based on recent customer reviews, G-Bets is generating significant frustration among its user base, with a recurring theme centred on withdrawal restrictions, suspended accounts, and unpaid winnings. Customers consistently mention unhelpful live chat agents who escalate issues without resolution, and many feel their deposits and voucher claims are mishandled. While a smaller group of patrons highlight positive interactions with named agents and quick payouts on smaller wins, the dominant sentiment reflects distrust around fairness, transparency, and the platform's responsiveness when funds or technical errors are involved.
Performance(last 12 months):
TrustIndex
2.5
Ranking
#43
in Entertainment & Gaming
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.8|20 Reviews
Jul '25 - Jun '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 17:04
Dishonest online casino and sport siteN
I don't even want to rate this site a 1 ,they are not honest about their bonuses and promotions,I had terrible experience with all three times I deposited to get the bonuses that they advertise. I struggled to play with my bonuses and on top of that they took my real money I deposited instead of the bonus,they tell you to follow the steps but that don't even help,and you win nothing at all with the bonuses. I will not recommend this site to anyone,STAY AWAY FROM THIS SITE.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 17:04
Dishonest online casino and sport siteN
I don't even want to rate this site a 1 ,they are not honest about their bonuses and promotions,I had terrible experience with all three times I deposited to get the bonuses that they advertise. I struggled to play with my bonuses and on top of that they took my real money I deposited instead of the bonus,they tell you to follow the steps but that don't even help,and you win nothing at all with the bonuses. I will not recommend this site to anyone,STAY AWAY FROM THIS SITE.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 May 2026, 19:19
Can not trust anymore
I have been using G-bets for a long time, mostly playing sports bets. I have recently been noticing that the cash out offers simply just dissapear. You may get a cash out offer in the beginning that is smaller than your stake and as soon as its supposed to go over the stake amount, the cash out offer just dissapears never to return. I have spoken on multiple times to their agents in the past months and received answers like cash outs are calculated dynamically and may not always be there, or that I chose bet or match types that do not allow for cash outs. I herewith quote a piece out if their t's and c's "Gbets cannot guarantee that the Cash Out feature will be available on your bet selection. Where Cash Out is available Pre-Event and we do not cover the event Live In-Play, then Cash Out will not be available once that event starts. Gbets will not be responsible if the Cash Out feature is not available for any technical reasons, and bets will stand as originally placed during any such period. I recently had a betslip go 11out of 12 on a Saturday, with the last game happening on the Sunday. It started off where I had a cash out offer but as soon as the first match started the cash out dissapeared. Now I understand sometimes when games go live the cash out offer may not be there, but this betslip was almost completed except for one match that happened the next evening. How can I not get a cash out offer for a betslip that is basically 90% completed, and the final game only happening the next day? The agent that helped me said that I may have chosen bet types that do not offer cash out, but every single match in that bet slip had the cash out symbol, and unfortunately for me as these things sometimes happen, the last match I chose lost. I feel its unfair to market that there is cash out offers, even with their t's and c's. And this has been happening a lot these past months, id rather then know that I will not be able to cash out instead of this carrot being dangled that you can save a bet slip if you feel that a match might not go your way. I understand it is gambling, and I have won and lost multiple bet slips, but this, as soon as a bet slip starts going well, and the cash out suddenly just dissapears feels a bit ****my, and how can you trust someone with your money if you just feel like they are trying to block you. And then most of their agents are useless and everything feels scripted, there is no trying to help a customer, just copy and pasted answers.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 May 2026, 19:19
Can not trust anymore
I have been using G-bets for a long time, mostly playing sports bets. I have recently been noticing that the cash out offers simply just dissapear. You may get a cash out offer in the beginning that is smaller than your stake and as soon as its supposed to go over the stake amount, the cash out offer just dissapears never to return. I have spoken on multiple times to their agents in the past months and received answers like cash outs are calculated dynamically and may not always be there, or that I chose bet or match types that do not allow for cash outs. I herewith quote a piece out if their t's and c's "Gbets cannot guarantee that the Cash Out feature will be available on your bet selection. Where Cash Out is available Pre-Event and we do not cover the event Live In-Play, then Cash Out will not be available once that event starts. Gbets will not be responsible if the Cash Out feature is not available for any technical reasons, and bets will stand as originally placed during any such period. I recently had a betslip go 11out of 12 on a Saturday, with the last game happening on the Sunday. It started off where I had a cash out offer but as soon as the first match started the cash out dissapeared. Now I understand sometimes when games go live the cash out offer may not be there, but this betslip was almost completed except for one match that happened the next evening. How can I not get a cash out offer for a betslip that is basically 90% completed, and the final game only happening the next day? The agent that helped me said that I may have chosen bet types that do not offer cash out, but every single match in that bet slip had the cash out symbol, and unfortunately for me as these things sometimes happen, the last match I chose lost. I feel its unfair to market that there is cash out offers, even with their t's and c's. And this has been happening a lot these past months, id rather then know that I will not be able to cash out instead of this carrot being dangled that you can save a bet slip if you feel that a match might not go your way. I understand it is gambling, and I have won and lost multiple bet slips, but this, as soon as a bet slip starts going well, and the cash out suddenly just dissapears feels a bit ****my, and how can you trust someone with your money if you just feel like they are trying to block you. And then most of their agents are useless and everything feels scripted, there is no trying to help a customer, just copy and pasted answers.
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 14:03
Was struggling to change my email but this lady was helping throughout and even called to make sure that i was understanding what i needed to do and she is the best ever.
Patience and the best help I got from Sylvia Sithole
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 13:58
POOR CUSTOMER SERVICE
Im so ****en sick of being **********....Gbets has customer support agents that are going to be the cause of their downfall because they are ****en lazy, unprofessional and inconsiderate. We are pumping money into Gbets and when we need help with our money that hasn't been credited we get treated like they doing us a favor good god...TRAIN YOUR STAFF OR GET RID OF THEM BECAUSE THEY COULDN'T GIVE TWO ****S HOW THEY TREAT US. WHAT THEY DON'T GET IS THAT IF THEY CONTINUE ****ING UP THEY WILL BE OUT OF A JOB BECAUSE NOBODY WILL TRUST GBETS
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 13:58
POOR CUSTOMER SERVICE
Im so ****en sick of being **********....Gbets has customer support agents that are going to be the cause of their downfall because they are ****en lazy, unprofessional and inconsiderate. We are pumping money into Gbets and when we need help with our money that hasn't been credited we get treated like they doing us a favor good god...TRAIN YOUR STAFF OR GET RID OF THEM BECAUSE THEY COULDN'T GIVE TWO ****S HOW THEY TREAT US. WHAT THEY DON'T GET IS THAT IF THEY CONTINUE ****ING UP THEY WILL BE OUT OF A JOB BECAUSE NOBODY WILL TRUST GBETS
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 06:17
I'm very angry and f...
I'm very angry and frustrated and very unhappy with GBets , firstly their staff is ***********, live chat is use less , and I think those agents enjoy wasting people's time , passing them from one agent to another, I won a R100 OTT voucher from Gbets , and the sms said to claim my voucher via live chat support, I did exactly that, but the live support agents are so useless , coming with alot excuses, waiting for a backend team or something, I'm still waiting for them to load my voucher,, Maybe they just used it 💔😢 Very unhappy customer 😭
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 06:17
I'm very angry and f...
I'm very angry and frustrated and very unhappy with GBets , firstly their staff is ***********, live chat is use less , and I think those agents enjoy wasting people's time , passing them from one agent to another, I won a R100 OTT voucher from Gbets , and the sms said to claim my voucher via live chat support, I did exactly that, but the live support agents are so useless , coming with alot excuses, waiting for a backend team or something, I'm still waiting for them to load my voucher,, Maybe they just used it 💔😢 Very unhappy customer 😭
0
Replies (0)A