Fossil
Claimed Business
|1.7|3 Reviews (last 12 months)|This business does not respond to reviews
Fossil
Claimed Business
|1.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Faizee B
1 reviews | Active since Dec 2021
5 Apr 2026, 23:52
Watch sent for repair not back after 4 months!!!
I dropped off my watch on the 15th December 2025. It's been almost four months and I don't have it back yet. Every time I call the store they either day they will call me back (which they rarely do) or that my watch is still at the workshop in Cape town. That watch was a milestone birthday gift from a dear friend. It has sentimental value and I can't get a straight answer from Fossil Pavilion as to when I'll have it back. This is absolutely ridiculous!
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Faizee B
1 reviews | Active since Dec 2021
5 Apr 2026, 23:52
Watch sent for repair not back after 4 months!!!
I dropped off my watch on the 15th December 2025. It's been almost four months and I don't have it back yet. Every time I call the store they either day they will call me back (which they rarely do) or that my watch is still at the workshop in Cape town. That watch was a milestone birthday gift from a dear friend. It has sentimental value and I can't get a straight answer from Fossil Pavilion as to when I'll have it back. This is absolutely ridiculous!
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Amor L
1 reviews | Active since Mar 2026
14 Mar 2026, 12:33
1 watch was faulty, second watch was faulty new watch or refund is an option
Dear Sir / Madam, I am writing to formally escalate a complaint regarding Fossil watch purchased at Sterns Garden Route Mall. The first watch I purchased was faulty upon receipt. I was then provided with a replacement watch, which is also not functioning properly. I have returned both watches to the store, yet I was informed by store manager Jo-Ann Rademeyer and her branch manager that I must wait 6–8 weeks for a resolution. This delay is unreasonable and demonstrates a lack of concern for customer rights and fair service. Under South Africa’s Consumer Protection Act 68 of 2008 (CPA), I am entitled to: Products that are of good quality, in working order, and free from defects. A prompt repair, replacement, or refund when a product is faulty or not working as intended. The repeated issues with both watches are unacceptable. I therefore request the following immediate actions: Replacement or full refund of the defective watch without further delay. Written confirmation of the resolution and expected timeline. Please treat this matter with urgency. If no satisfactory resolution is provided within 7 days, I will escalate my complaint publicly and lodge a formal complaint with the National Consumer Commission. I trust that Sterns Head Office and Fossil will uphold consumer rights and resolve this matter promptly. This email was send Thursday, the area manager called me back very unprofessional informed me that the watch was supposed to be send to fossil which didn’t happened. Proper protocol wasn’t followed now i need to be inconvenienced and wait 6-8 weeks. Is this how you treat your customers?
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Amor L
1 reviews | Active since Mar 2026
14 Mar 2026, 12:33
1 watch was faulty, second watch was faulty new watch or refund is an option
Dear Sir / Madam, I am writing to formally escalate a complaint regarding Fossil watch purchased at Sterns Garden Route Mall. The first watch I purchased was faulty upon receipt. I was then provided with a replacement watch, which is also not functioning properly. I have returned both watches to the store, yet I was informed by store manager Jo-Ann Rademeyer and her branch manager that I must wait 6–8 weeks for a resolution. This delay is unreasonable and demonstrates a lack of concern for customer rights and fair service. Under South Africa’s Consumer Protection Act 68 of 2008 (CPA), I am entitled to: Products that are of good quality, in working order, and free from defects. A prompt repair, replacement, or refund when a product is faulty or not working as intended. The repeated issues with both watches are unacceptable. I therefore request the following immediate actions: Replacement or full refund of the defective watch without further delay. Written confirmation of the resolution and expected timeline. Please treat this matter with urgency. If no satisfactory resolution is provided within 7 days, I will escalate my complaint publicly and lodge a formal complaint with the National Consumer Commission. I trust that Sterns Head Office and Fossil will uphold consumer rights and resolve this matter promptly. This email was send Thursday, the area manager called me back very unprofessional informed me that the watch was supposed to be send to fossil which didn’t happened. Proper protocol wasn’t followed now i need to be inconvenienced and wait 6-8 weeks. Is this how you treat your customers?
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Anthea P
1 reviews | Active since Aug 2023
3 Feb 2026, 10:17
Product Failure and Severe appalling service from Distributor Takealot
An ongoing issue with Fossil product and their distributor Takealot. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #***) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
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Anthea P
1 reviews | Active since Aug 2023
3 Feb 2026, 10:17
Product Failure and Severe appalling service from Distributor Takealot
An ongoing issue with Fossil product and their distributor Takealot. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #***) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
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