AP
Anthea P
Active since Aug 2023
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
𝗙𝗼𝗿𝗺𝗮𝗹 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 & 𝗨𝗿𝗴𝗲𝗻𝘁 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 – 𝗨𝗻𝗮𝘂𝘁𝗵𝗼𝗿𝗶𝘀𝗲𝗱 𝗗𝗲𝗯𝗶𝘁𝘀 𝗮𝗻𝗱 𝗙𝗮𝗶𝗹𝘂𝗿𝗲 𝘁𝗼 𝗔𝗰𝘁𝗶𝗼𝗻 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 - 𝗖𝗹𝗶𝗲𝗻𝘁: 𝗠𝗶𝘀𝘀 𝗣𝗼𝗼𝗹𝗲 ***x
Dear rain Complaints Team, I am writing to formally lodge a complaint regarding my recent experience with your service, which I find deeply concerning and unacceptable. I subscribed to your service in March and paid online for installation and initial usage. However, upon receiving and activating the service, I quickly discovered that it was not fit for my needs — specifically, I was unable to upload videos or perform essential work-related tasks. I contacted your support team shortly thereafter and clearly communicated that the service would not work for me and that I wished to cancel. Despite this, my request was not actioned. To make matters worse, I have since discovered that attempts have been made to debit my bank account — details which I did not authorise for debit purposes. I made a once-off online payment and at no point provided consent for recurring debits. This is extremely concerning and raises serious questions regarding your billing practices and use of customer financial information. I have since made further attempts to resolve this, including phone calls and emails. During these interactions, I have been met with what I can only describe as dismissive, repetitive, and at times arrogant responses, with no meaningful effort made to resolve the matter. I am now being told that: I cannot cancel my service until I pay a full month’s instalment I owe for a period during which I had already requested cancellation My concerns are effectively being ignored This is unacceptable. For clarity: I paid just over R400 in March for usage up until 20 April My service was cancelled on or around 20 April I had already requested cancellation prior to this date I am being charged for a service I explicitly stated I did not want and could not use Additionally, I have now received communication regarding a price increase, despite only having activated the service in March — further compounding my dissatisfaction. At this stage, I require the following to be addressed immediately: Written confirmation that my service has been cancelled in full Immediate cessation of any and all debit attempts on my account Reversal of any unauthorised debits (if processed) Waiving of any outstanding charges being incorrectly app**** A clear explanation as to how my banking details were used for debit purposes without my authorisation This matter has already caused unnecessary stress and frustration, and I find the lack of urgency and accountability from your team appalling. Should this not be resolved promptly, I will have no hesitation in escalating this matter further through the appropriate consumer protection and regulatory channels. I expect a prompt and professional resolution. This matter is being formally escalated to ICASA and the National Consumer Commission due to unauthorised debits and failure to action cancellation.
4 replies
4 months ago
Product Failure and Severe appalling service from Distributor Takealot
An ongoing issue with Fossil product and their distributor Takealot. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #195975788) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
0 replies
4 months ago
Service and Product Failure
My review of current and ongoing issue. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #195975788) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. image.png Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
0 replies
6 months ago
Displeased Damaged Products
Received my Bosch dishwasher however there is a slight dent on the door at bottom right and door was not aligned so was catching bottom right so would not open fully. Ive clicked into place and notified takealot. Not ideal to receive a item like this. The collection and replacement process is a concern due to time for upcoming holiday. I am displeased however I've decided to keep the items as received as there is to much hassel of back and forth and we leave soon for a month. Ive expressed my dissatisfaction to take alot as this is not the first time. My Hisense freezer was delivered a few days prior and also had a dent on the lid. They have tried to resolve however I can't wait so long for a replacement and they offered a refund but leaves me no time to get a replacement in time for December accommodations and will not be here. So it is what it is. They also cannot wait for me to return from holiday and have stated it's to long to wait to manage the return. 5 stars on product though so far. Will see if it holds up otherwise.
0 replies
9 months ago
SHOCKING SERVICE
I am furious with the service I’ve received. After two weeks of endless delays, incorrect or defective products, and calls being purposely disconnected when I request to speak with a General Manager, enough is enough. I demand my refunds processed immediately and my subscription canceled without further delay. I will not tolerate any more excuses or delays. This is shocking service!!!!!!
0 replies
20 months ago
UNHAPPY CLIENT - SERVICE
Love the products but service was not great at all. Express service was a nightmare and I had to ask to be refunded for a services I did not receive. The person dealing with it was uninterested in retaining my business clearly.
0 replies
25 months ago
No value for money
Ive ordered a couple times. I find some of the meals quute tasty but others not so much. Unfortubeately the value for money is not great. The adult portions are quite small and often would have double up on meals to ensure 1 person has enough food. Ideal for a quick bite for lunch. Would not rely on the meals as dinner options.
0 replies
34 months ago
UNSATISFIED CUSTOMER
Good day! Below is one of several issues I have had with this service. ORDER - 89897487A I am writing to you today with an unprecedented level of frustration and disappointment in the recurring failures of Checkers Grocery Retailer's service. Despite numerous attempts to convey my concerns, I find myself compelled to once again address the appalling lack of professionalism and competence that has marred my interactions with your company. This time, the consequences of your team's ineptitude have reached an unacceptable pinnacle, affecting a significant and personal occasion – my son's birthday. It is both disheartening and infuriating to discover that items I had meticulously ordered, which were falsely listed as available on your app, were subsequently deemed "out of stock" upon delivery. The lack of proper communication regarding this change further emphasizes the lack of consideration for your customers' time and trust. Even more astonishing is the state of the delivery itself. A broken bag and a multitude of missing items indicate a complete disregard for even the most basic principles of quality control. I have promptly reported these issues through your app, only to find that the supposed "customer service" provided is nothing more than a facade – no credit note to acknowledge the items missing, no confirmation of my complaint, and certainly no resolution in sight. The ramifications of these failures are not inconsequential. My son's birthday has been marred by your company's inability to fulfill its most fundamental promise – providing ordered goods in a satisfactory condition. I am left to explain to a disappointed child why his celebration is lacking the essentials, and I must navigate the aftermath of your failures with limited time and resources. Your response to the situation, or lack thereof, is equally deplorable. The information that the refund for the unavailable items will materialize in my account after a three-day period is not only unsatisfactory but a blatant dismissal of the urgency of my needs. To add insult to injury, the prospect of utilizing the last delivery of the day was proposed, a suggestion that I am unable to act upon due to the absence of the promised credit. To compound my dissatisfaction, I have received an unsolicited 2kg bag of rice – an item I did not order nor desire. This carelessness further underscores the lack of attention to detail and respect for customer preferences within your organization. My patience has been tested beyond its limits. The litany of issues I have encountered reflects a complete breakdown of the principles that any reputable company should uphold. I demand an immediate and comprehensive response outlining the steps you intend to take to rectify this situation. My expectations are clear: a transparent plan to address the missing items, a concrete timeline for the refund, and a commitment to restoring my confidence in your brand. I advise you to treat this matter with the urgency it warrants. Failure to do so will only confirm my growing suspicion that Checkers Grocery Retailer is content with mediocrity and lacks the dedication to customer satisfaction that is expected of a company of your stature. I await your response, which I hope will finally demonstrate a genuine concern for your customers and a genuine commitment to rectifying your organization's numerous failures. I am compelled to escalate this matter, as it seems to be beyond repair!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
3 (37.5%)
2 Star
2 (25%)
1 Star
3 (37.5%)