Watch sent for repair not back after 4 months!!!

I dropped off my watch on the 15th December 2025. It's been almost four months and I don't have it back yet. Every time I call the store they either day they will call me back (which they rarely do) or that my watch is still at the workshop in Cape town. That watch was a milestone birthday gift from a dear friend. It has sentimental value and I can't get a straight answer from Fossil Pavilion as to when I'll have it back. This is absolutely ridiculous!