AL
Amor L
Active since Mar 2026
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Misleading Information, Excessive Cancellation Fees & No Signed Contract
A few months ago, I installed two tracking devices in my vehicle and my partner’s vehicle. At the time of sale, the consultant clearly stated that the cost would be R99 per month. At no point was I informed that this agreement would be subject to a 36-month contract. Recently, after selling one of the vehicles, I contacted the company to request cancellation of one tracker and asked if the device could rather be installed in my new vehicle. It was only then that I was informed of a 36-month contract, as well as a fee of nearly R900 for de-installation and re-installation. I was further advised that if I choose to cancel, I would be liable for a cancellation fee of over R2000, which is completely unreasonable given that I was never informed of any long-term contractual obligation in the first place. I then requested a copy of my contract, only to be told that there is no signed agreement on file. This is extremely concerning. I feel that important information was withheld at the time of sale, and I am now being held to terms that were never clearly communicated or agreed to. Furthermore, the absence of a signed contract raises serious questions about the validity of this agreement. I would like this matter resolved urgently, either by allowing cancellation without penalties or by honoring the original understanding provided at the time of sale. I hope the company can address this issue fairly and transparently.
1 reply
3 months ago
1 watch was faulty, second watch was faulty new watch or refund is an option
Dear Sir / Madam, I am writing to formally escalate a complaint regarding Fossil watch purchased at Sterns Garden Route Mall. The first watch I purchased was faulty upon receipt. I was then provided with a replacement watch, which is also not functioning properly. I have returned both watches to the store, yet I was informed by store manager Jo-Ann Rademeyer and her branch manager that I must wait 6–8 weeks for a resolution. This delay is unreasonable and demonstrates a lack of concern for customer rights and fair service. Under South Africa’s Consumer Protection Act 68 of 2008 (CPA), I am entitled to: Products that are of good quality, in working order, and free from defects. A prompt repair, replacement, or refund when a product is faulty or not working as intended. The repeated issues with both watches are unacceptable. I therefore request the following immediate actions: Replacement or full refund of the defective watch without further delay. Written confirmation of the resolution and expected timeline. Please treat this matter with urgency. If no satisfactory resolution is provided within 7 days, I will escalate my complaint publicly and lodge a formal complaint with the National Consumer Commission. I trust that Sterns Head Office and Fossil will uphold consumer rights and resolve this matter promptly. This email was send Thursday, the area manager called me back very unprofessional informed me that the watch was supposed to be send to fossil which didn’t happened. Proper protocol wasn’t followed now i need to be inconvenienced and wait 6-8 weeks. Is this how you treat your customers?
0 replies
3 months ago
Sterns selling faulty fossil watches and refuse to give a new watch or a refund, i need to wait 6-8 weeks.
I bought a fossil watch at Sterns garden route mall in George the first watch was not working the second watch was not working now i am being told by the in store staff that the store manager and the area manager informed them to inform me that it will take 6-8 weeks.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)