Fair Price
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fair Price is facing significant customer experience challenges across nearly every service dimension. Customers consistently describe poor staff attitudes, low-quality furniture, prolonged delivery delays, ignored complaints, and warranty disputes. While a small number of reviewers praise specific online agents like Zoe, Mohammed, Rayhaan, and Shandre, the dominant pattern is frustration, broken promises, and refund battles across multiple branches nationwide.
TrustIndex
2.3
Based on recent customer reviews, Fair Price is described as a deeply problematic retailer where customers report poor staff attitudes, damaged or defective furniture, broken delivery promises, and obstructive refund processes. While isolated positive interactions with specific agents like Zoe, Mohammed, and Rayhaan exist, the overwhelming sentiment reflects frustration with after-sales support, product quality, and accountability across multiple stores and online channels.
The most common complaint about Fair Price, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.2). Customers repeatedly describe rude managers, unresponsive head office numbers, dismissive sales staff, and ignored complaints. A small group of online agents like Zoe, Mohammed Ali Khan, and Rayhaan Bhamjee receive praise, but they are the exception.
Fair Price has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 197 reviews in the last 12 months. Hellopeter has tracked Fair Price across 1,761 total reviews. How is the TrustIndex calculated? →
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