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EzAuto
Verified Business
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AI Review Summary
Based on recent customer reviews, EzAuto is widely praised for delivering a smooth, supportive vehicle financing and purchasing journey, with customers consistently mentioning standout sales agents such as Hayden, Brandon, Chelsey, Kerry, and Kurt. A recurring theme is professional, patient guidance, clear communication, and a friendly, stress-free buying experience. However, a notable minority of customers express serious concerns regarding vehicle condition upon delivery, undisclosed prior accident damage, refund disputes, and persistent payment demands despite unresolved issues, suggesting post-sale handling and vehicle quality assurance are areas requiring closer attention.
Performance(last 12 months):
TrustIndex
5.9
Ranking
#89
in Automotive
NPS Score
36
Recommended: Likely
Review Distribution
4.7|29 Reviews
Jul '25 - Jun '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 05:22
Getting an accidenta damaged vehicle but still want payments
Paid R29 000+ deposit on a vehicle. Vehicle was delivered to Durban after 3 weeks. At first all was fine but after month 2, the roof and bonnet starting to Crack because of body filler. It started peeling by the windscreen. The vehicle was involved in an accident but I was never told. They did send it to DEKRA before I received it but when I took it to DEKRA, the reports are not the same. They then said they can book it in at a panebeater but I will then be left without a vehicle. I told them that I am not paying for a damaged vehicle. They keep pushing for payment even though the vehicle is falling apart. They offered me a polo or i10 which I did not accept as the vehicle I had was a family car and not small. It was also an automatic. They had their private investigator fetch the vehicle from me. I asked for a refund on my deposit, but they just ignore that part. Be careful when taking a vehicle from them. I have all email communications and pictures to proof of damage and how they only push for payment on a damaged vehicle. They are now also threatening with legal action against me if I proceed with telling the truth.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 05:22
Getting an accidenta damaged vehicle but still want payments
Paid R29 000+ deposit on a vehicle. Vehicle was delivered to Durban after 3 weeks. At first all was fine but after month 2, the roof and bonnet starting to Crack because of body filler. It started peeling by the windscreen. The vehicle was involved in an accident but I was never told. They did send it to DEKRA before I received it but when I took it to DEKRA, the reports are not the same. They then said they can book it in at a panebeater but I will then be left without a vehicle. I told them that I am not paying for a damaged vehicle. They keep pushing for payment even though the vehicle is falling apart. They offered me a polo or i10 which I did not accept as the vehicle I had was a family car and not small. It was also an automatic. They had their private investigator fetch the vehicle from me. I asked for a refund on my deposit, but they just ignore that part. Be careful when taking a vehicle from them. I have all email communications and pictures to proof of damage and how they only push for payment on a damaged vehicle. They are now also threatening with legal action against me if I proceed with telling the truth.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 13:03
The Best Experience
What an absolutely amazing experience with Hayden from EZAuto, so quick and efficient always ready to help. Goes above and beyond to make me happy as a customer. Full of jokes made me feel at ease and comfortable from the get go, I was well informed and up to date with everything. This was so far the best experience with Hayden when purchasing a vehicle and I've bought quite a few. EZAuto excellent in every sense of the word Thank you Hayden and team@EZAuto
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 13:03
The Best Experience
What an absolutely amazing experience with Hayden from EZAuto, so quick and efficient always ready to help. Goes above and beyond to make me happy as a customer. Full of jokes made me feel at ease and comfortable from the get go, I was well informed and up to date with everything. This was so far the best experience with Hayden when purchasing a vehicle and I've bought quite a few. EZAuto excellent in every sense of the word Thank you Hayden and team@EZAuto
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 08:51
EZAuto is simply amazing 😁
Upon applying for a vehicle at EZAuto I had my suspensions but when meeting the team and Hayden I was at ease comfortable and confident this would be the real deal... Yesterday we closed the deal and it was such a pleasure dealing with one of the best thank you Hayden for making the impossible possible you and your team are the best at what you do. We humbly appreciate your efforts and hard work thanks.....
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 08:51
EZAuto is simply amazing 😁
Upon applying for a vehicle at EZAuto I had my suspensions but when meeting the team and Hayden I was at ease comfortable and confident this would be the real deal... Yesterday we closed the deal and it was such a pleasure dealing with one of the best thank you Hayden for making the impossible possible you and your team are the best at what you do. We humbly appreciate your efforts and hard work thanks.....
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 12:13
Bad experience
I had a very bad experience with them. At first, I was assisted by Hayden and received excellent customer service when joining and paying the deposit on 26/03/2026. However, once everything was paid, and it was time for them to deliver, I had to follow up repeatedly. Eventually, on 31 March 2026, they informed me that the insurance company had declined my application and that I needed to request a refund. At that point, I had had enough and didn’t even want to know the reason.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 12:13
Bad experience
I had a very bad experience with them. At first, I was assisted by Hayden and received excellent customer service when joining and paying the deposit on 26/03/2026. However, once everything was paid, and it was time for them to deliver, I had to follow up repeatedly. Eventually, on 31 March 2026, they informed me that the insurance company had declined my application and that I needed to request a refund. At that point, I had had enough and didn’t even want to know the reason.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 08:39
A Happy Driver
I had a really great experience with EzAuto, and especially with Brandon, who assisted me throughout the process. From start to finish, the service was friendly, professional, and genuinely supportive. Brandon took the time to guide me every step of the way, offering helpful advice and making sure I felt comfortable and informed throughout. I truly appreciate the effort, patience, and professionalism shown - it made the whole experience smooth and stress-free. Highly recommend EzAuto and their team!
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 08:39
A Happy Driver
I had a really great experience with EzAuto, and especially with Brandon, who assisted me throughout the process. From start to finish, the service was friendly, professional, and genuinely supportive. Brandon took the time to guide me every step of the way, offering helpful advice and making sure I felt comfortable and informed throughout. I truly appreciate the effort, patience, and professionalism shown - it made the whole experience smooth and stress-free. Highly recommend EzAuto and their team!
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 15:20
Gracefully thankful
Brandon,Kurt and the rest of the staff and team members of Ez-Auto,I have yet to find a company with such professionalism and courtesy in my lifetime,the service,the follow ups,the communication is of top quality. I will recommend them anytime of the day and I want to thank the salesman Brandon especially because even though that man was sick in bed he showed his undeniable commitment towards a client and kept going to complete the deal....I have no more words except....Blessed you all will be!
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 15:20
Gracefully thankful
Brandon,Kurt and the rest of the staff and team members of Ez-Auto,I have yet to find a company with such professionalism and courtesy in my lifetime,the service,the follow ups,the communication is of top quality. I will recommend them anytime of the day and I want to thank the salesman Brandon especially because even though that man was sick in bed he showed his undeniable commitment towards a client and kept going to complete the deal....I have no more words except....Blessed you all will be!
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