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Elixi
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Elixi is largely praised for affordable medical insurance, friendly staff, and smooth claims experiences, with members highlighting prompt payouts and helpful consultants. However, a meaningful minority report frustration with pre-authorisation rules, chronic medication coverage gaps, network limitations, and cancellation or debit order disputes that overshadow otherwise positive day-to-day interactions.
TrustIndex
9.6
Ranking
#2
in Medical Insurance
NPS Score
38
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Elixi is largely praised for affordable medical insurance, friendly staff, and smooth claims experiences, with members highlighting prompt payouts and helpful consultants. However, a meaningful minority report frustration with pre-authorisation rules, chronic medication coverage gaps, network limitations, and cancellation or debit order disputes that overshadow otherwise positive day-to-day interactions.
Elixi's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customer Service & Staff Quality (4.1). Members repeatedly describe agents and consultants as friendly, professional, knowledgeable, and helpful, with named staff like Nolwazi and Humphrey praised for clear communication and empathetic handling of queries and claims.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Dear Cubix Team, I’m following up on a call I had today, 22 May 2026, with your consultant Kenneth. The interaction was unacceptable, and I’m putting this in writing for record purposes. What happened: I called to request a debit order date change from my current date to the 5th of each month, as my salary date has changed. I’ve been a loyal customer and expected a straightforward service request to be handled professionally. Instead, Kenneth was dismissive and unhelpful. While I was explaining the situation, he placed me on hold for over 10 minutes without updates, then ended the call. When I asked what I should do next, he responded rudely that changing providers was “up to me.” That is not customer service, and it does not reflect the standards I expect from a company I pay monthly. My expectation: 1. Process the debit order date change to the 5th of every month effective immediately. 2. Confirm in writing that this change has been made so my debit does not bounce. 3. Review the conduct of consultant Kenneth. Notice: If the debit bounces this month due to your failure to act on this request, I will hold Cubix accountable. I called in advance to notify you and was dismissed. I have kept this email as proof. My details: Name: Vishen Maharaj ID: 9008225178080 Phone: 068 317 2293 I expect a written response and confirmation of the change within 24 hours.
1 reviews | Active since Jan 2020
Dear Cubix Team, I’m following up on a call I had today, 22 May 2026, with your consultant Kenneth. The interaction was unacceptable, and I’m putting this in writing for record purposes. What happened: I called to request a debit order date change from my current date to the 5th of each month, as my salary date has changed. I’ve been a loyal customer and expected a straightforward service request to be handled professionally. Instead, Kenneth was dismissive and unhelpful. While I was explaining the situation, he placed me on hold for over 10 minutes without updates, then ended the call. When I asked what I should do next, he responded rudely that changing providers was “up to me.” That is not customer service, and it does not reflect the standards I expect from a company I pay monthly. My expectation: 1. Process the debit order date change to the 5th of every month effective immediately. 2. Confirm in writing that this change has been made so my debit does not bounce. 3. Review the conduct of consultant Kenneth. Notice: If the debit bounces this month due to your failure to act on this request, I will hold Cubix accountable. I called in advance to notify you and was dismissed. I have kept this email as proof. My details: Name: Vishen Maharaj ID: 9008225178080 Phone: 068 317 2293 I expect a written response and confirmation of the change within 24 hours.
The most common complaint about Elixi, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Account Management. Billing, Payments & Account Management (2.8). While premiums are seen as affordable, several members report debit orders continuing after cancellation, unexpected upfront cash demands, attorney letters for unpaid consultations, and refund delays stretching weeks longer than previously experienced.
Elixi scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Medical Insurance, compared to the Medical Insurance industry average of 1.8. Their strongest theme is Customer Service (4.1); their weakest is Billing & Payments (2.8). The top AI-rated Medical Insurance business on Hellopeter is Bloom (4.1). How is the AI Score calculated? →
Elixi has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 278 reviews in the last 12 months. Hellopeter has tracked Elixi across 1,735 total reviews. How is the TrustIndex calculated? →